ATTIJARIWAFA BANK HR Generalist Interview Questions and Answers

Q1. Genpact one of best company in the countries how is it possible by online offline working suddenly time to time work in the time..
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Q2. Genpact hiring new freshers to join company...
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Q1. Genpact is a one of the company look feature fresher idea to develop to forward one to one idea..
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Q2. Genpact company is non vioce and voice details
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Q1. Genpact company bpo hiring in the company workers multi language knowing the customer own language slove problem
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Q2. Genpact is in hyd ...Warangal Karimnagar Visakhapatnam secunderabad...etc
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Q1. Good company to learning skill
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Q2. Genpact company best in humanity both worker customers
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Q1. World wide company services to public to public
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Q2. Genpact company going 1 place in communicate company
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Q1. How to handle angry customer
Ans. 
Listen to the customer, empathize with their situation, remain calm, offer solutions, follow up.
• Listen actively to the customer's concerns without interrupting.

• Empathize with the customer's situation and show understanding.

• Remain calm and composed, even if the customer is being aggressive.

• Offer solutions or alternatives to address the customer's issue.

• Follow up with the customer to ensure their satisfaction and resolve
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Q2. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It focuses on building positive relationships with customers to ensure satisfaction and loyalty.

• Examples include answering phone calls, responding to emails, and assisting customers in perso...read more
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Q3. Tell me about yourself
Ans. 
Experienced HR Recruiter with a passion for connecting top talent with leading companies.
• Over 5 years of experience in recruiting and talent acquisition

• Strong understanding of recruitment strategies and techniques

• Proven track record of successfully filling positions with qualified candidates

• Excellent communication and interpersonal skills

• Passionate about helping individuals find their dream job
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Q4. What is ecommerce website
Ans. 
An ecommerce website is an online platform where businesses sell products or services to customers over the internet.
• Allows customers to browse and purchase products online

• Usually includes features like shopping carts, payment gateways, and product listings

• Examples include Amazon, eBay, and Shopify
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Q5. Tell me about your yesterday , what you can done
Ans. 
Yesterday, I conducted phone screenings for potential candidates and scheduled interviews for next week.
• Conducted phone screenings for potential candidates

• Scheduled interviews for next week
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It's was Case study for HR

Q1. Internship Experience
Ans. It was total personalised experienced basis.talked about my learnings and various experience.
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Q2. L&D Training effectiveness Framework was asked
Ans. It was Five step framework, and talked about each step with example cited to it.
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Q1. Why Kotak Mahindra
Ans. 
Kotak Mahindra is a leading financial institution known for its innovative products and customer-centric approach.
• Strong reputation in the financial industry

• Innovative products and services

• Customer-centric approach

• Opportunities for growth and development

• Positive work culture
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Q2. Take me through your Internship
Ans. 
I interned at a marketing firm where I assisted with social media campaigns and market research.
• Assisted with social media campaigns

• Conducted market research

• Worked closely with the marketing team

• Learned about digital marketing strategies
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Q1. Questions on HR Topics
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Q2. What is your challenge right now?
Ans. 
My current challenge is managing remote teams effectively.
• Ensuring clear communication channels for remote employees

• Maintaining team cohesion and morale from a distance

• Implementing effective remote work policies and procedures

• Providing necessary support and resources for remote workers

• Monitoring productivity and performance of remote teams
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Q1. Will you be able to work for salary which is less than yours?
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Q2. We will get back to you!
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Q3. We will get back to you
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Q1. Day to day responsibilities
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Q2. Bulk hire experience
Ans. 
I have extensive experience in bulk hiring, including sourcing, screening, and onboarding large numbers of candidates efficiently.
• Managed end-to-end recruitment process for bulk hiring projects

• Utilized various sourcing strategies to attract a high volume of candidates

• Implemented streamlined screening and assessment processes to quickly identify qualified candidates

• Coordinated logistics for large-scale recruitment event...read more
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Q1. Self introduction
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Q2. About the job designation
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Q3. Offering the job
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Q4. Joining process
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Q5. Qualification of the candidate
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