ATTIJARIWAFA BANK HR Generalist Interview Questions and Answers

Q1. How to handle angry customer
Ans. 
Listen to the customer, empathize with their situation, remain calm, offer solutions, follow up.
• Listen actively to the customer's concerns without interrupting.

• Empathize with the customer's situation and show understanding.

• Remain calm and composed, even if the customer is being aggressive.

• Offer solutions or alternatives to address the customer's issue.

• Follow up with the customer to ensure their satisfaction and resolve
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Q2. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It focuses on building positive relationships with customers to ensure satisfaction and loyalty.

• Examples include answering phone calls, responding to emails, and assisting customers in perso...read more
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Q3. Tell me about yourself
Ans. 
Experienced HR Recruiter with a passion for connecting top talent with leading companies.
• Over 5 years of experience in recruiting and talent acquisition

• Strong understanding of recruitment strategies and techniques

• Proven track record of successfully filling positions with qualified candidates

• Excellent communication and interpersonal skills

• Passionate about helping individuals find their dream job
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Q4. What is ecommerce website
Ans. 
An ecommerce website is an online platform where businesses sell products or services to customers over the internet.
• Allows customers to browse and purchase products online

• Usually includes features like shopping carts, payment gateways, and product listings

• Examples include Amazon, eBay, and Shopify
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Q5. Tell me about your yesterday , what you can done
Ans. 
Yesterday, I conducted phone screenings for potential candidates and scheduled interviews for next week.
• Conducted phone screenings for potential candidates

• Scheduled interviews for next week
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It's was Case study for HR

Q1. Internship Experience
Ans. It was total personalised experienced basis.talked about my learnings and various experience.
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Q2. L&D Training effectiveness Framework was asked
Ans. It was Five step framework, and talked about each step with example cited to it.
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Q1. Why Kotak Mahindra
Ans. 
Kotak Mahindra is a leading financial institution known for its innovative products and customer-centric approach.
• Strong reputation in the financial industry

• Innovative products and services

• Customer-centric approach

• Opportunities for growth and development

• Positive work culture
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Q2. Take me through your Internship
Ans. 
I interned at a marketing firm where I assisted with social media campaigns and market research.
• Assisted with social media campaigns

• Conducted market research

• Worked closely with the marketing team

• Learned about digital marketing strategies
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Q1. Are you ok to travel
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Q2. Attrition and retention number
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Q1. Are you ok to work under pressure
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Q2. Formulas and excel
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Q1. Tell me about your self
Ans. 
I am a dedicated HR professional with 5 years of experience in recruitment, employee relations, and performance management.
• Bachelor's degree in Human Resources Management

• Experience in conducting interviews and onboarding new employees

• Strong knowledge of labor laws and regulations

• Implemented employee engagement initiatives resulting in increased retention rates
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Q2. Tell about your career
Ans. 
I have over 10 years of experience in HR, starting as a recruiter and working my way up to HR executive.
• Started as a recruiter and gained experience in talent acquisition

• Progressed to HR generalist role, handling employee relations and performance management

• Currently serving as HR executive, overseeing HR strategies and initiatives
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That high school students take during their senior year is a good example of a multiple aptitude test.

A good coding test will measure a candidate’s capacity for problem-solving skills and understanding of coding.

Q1. Why do you want to work for our company?
Ans. Have the knowledge in hand about the company’s vision, mission, and the work it has done in recent years that inspired you to join the organization.
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Q2. Tell me about yourself.
Ans. Focus only on your strengths that are relatable to the work.
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Q1. Tell me about your self
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Q1. Why should we hire you
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Q2. What value can you add to the role
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