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AREA27 IT Technical Support Engineer Interview Questions and Answers
AREA27 IT Technical Support Engineer Interview Experiences
1 interview found
CHINMOY SAHARIA
(2 Questions)
- Q1. What is Lan and speed of sfp
- Ans.
LAN stands for Local Area Network, while SFP refers to Small Form-factor Pluggable. The speed of SFP can vary depending on the type.
LAN is a network that connects computers and devices in a limited area, such as a home, office, or campus.
SFP is a compact, hot-pluggable transceiver used for both telecommunication and data communications applications.
The speed of SFP modules can range from 100 Mbps to 100 Gbps, depending...
- Q2. What are difference between cat 6 and cat6e
- Ans.
Cat6e has improved performance and crosstalk compared to Cat6.
Cat6e has stricter specifications for crosstalk and system noise compared to Cat6.
Cat6e can support higher bandwidth frequencies up to 250 MHz, while Cat6 supports up to 250 MHz.
Cat6e cables are typically more expensive than Cat6 cables due to the improved performance.
Cat6e is backward compatible with Cat6 and Cat5e equipment.
Skills evaluated in this interview
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IT Technical Support Engineer Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 16 Sep 2024
I applied via AmbitionBox and was interviewed in Aug 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself?
- Ans.
Experienced IT Technical Support Engineer with a passion for troubleshooting and problem-solving.
Over 5 years of experience in providing technical support to end-users
Proficient in troubleshooting hardware and software issues
Strong communication skills and ability to explain technical concepts to non-technical users
Certified in ITIL and CompTIA A+
Previous experience in managing IT helpdesk tickets and resolving issues
- Q2. What is your big achievement?
- Ans.
Implemented a new ticketing system that reduced response time by 50%.
Designed and implemented a new ticketing system for tracking and resolving technical issues
Collaborated with team members to gather requirements and ensure smooth implementation
Provided training to staff on how to use the new system effectively
Related to the hardware and software.
Interview Preparation Tips
Information Technology Support Engineer Interview Questions & Answers
Accenture
Anonymous
posted on 4 Feb 2025
Selected
I was interviewed in Jan 2025.
(2 Questions)
- Q1. About technical operations .
- Q2. What is your experience with Microsoft 365 and its documentation features?
(2 Questions)
- Q1. Can you describe your past work experiences?
- Q2. Your skills.
Selected
I applied via campus placement at Veer Bahadur Singh Purvanchal University (VBSPU) and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Desktop support related
- Q2. Technical related questions
Aptitude questions and reasoning
(2 Questions)
- Q1. Introduce yourself
- Q2. Educational qualification
(2 Questions)
- Q1. Introduction your self.
- Ans.
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
I have X years of experience in providing desktop support to end users
Proficient in diagnosing and resolving hardware and software issues
Skilled in setting up and configuring desktops, laptops, and peripherals
Familiar with operating systems such as Windows and MacOS
Excellent communication
- Q2. Tell me about your role and responsibilities
- Ans.
As a Desktop Support Engineer, I am responsible for providing technical support to end users, troubleshooting hardware and software issues, and maintaining IT systems.
Provide technical support to end users
Troubleshoot hardware and software issues
Install, configure, and maintain IT systems
Ensure security and compliance with IT policies
Document and track technical issues and resolutions
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in May 2024. There were 4 interview rounds.
Medium to hard question.
One is easy problem another one medium problem.
(3 Questions)
- Q1. Tell me about your self.
- Q2. What is your project.
- Q3. What is your stregth.
- Ans.
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
Strong problem-solving skills
Excellent communication skills
Ability to work well under pressure
Attention to detail
Experience with various operating systems and software applications
Interview Preparation Tips
Desktop Support Engineer Interview Questions & Answers
Teleperformance
Anonymous
posted on 14 Nov 2024
Selected
I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself.
- Ans.
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
Over 5 years of experience in providing desktop support to end users
Proficient in diagnosing and resolving hardware and software issues
Skilled in setting up and configuring desktops, laptops, and peripherals
Excellent customer service and communication skills
Certified in CompTIA A+ and Mic...
- Q2. What is your salary expectation?
(4 Questions)
- Q1. What is dora process.
- Ans.
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
Discover: Device sends a broadcast message to discover DHCP servers on the network
Offer: DHCP server responds with an IP address offer to the device
Request: Device requests the offered IP address from the DHCP server
Acknowledge: DHCP server acknowledges the request and assigns the IP addr
- Q2. What is incident and service request?
- Ans.
An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
An incident is a disruption to normal operation that requires immediate attention to restore service.
A service request is a formal request from a user for information, advice, a standard change, or access to a service.
Examples: Incident -
- Q3. Which outlook file is responsible for taking backup?
- Ans.
The outlook file responsible for taking backup is the PST file.
PST file stores emails, contacts, calendar events, and other data in Outlook.
Users can manually backup their PST file by exporting it from Outlook.
Third-party backup software can also be used to automatically backup the PST file.
- Q4. What is port number of SMTP/POP/IMAP?
- Ans.
SMTP - 25, POP - 110, IMAP - 143
SMTP uses port 25 for sending emails
POP uses port 110 for receiving emails
IMAP uses port 143 for accessing emails
Interview Preparation Tips
- Office 365,
- SLA
- MS Outlook
Skills evaluated in this interview
I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Sla,customer support ,azure,active directory
(1 Question)
- Q1. Questions regarding to my personality and work ethnic
(1 Question)
- Q1. Basic desktop troubleshoot question
(1 Question)
- Q1. Expected salary and benefits
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AREA27 IT Technical Support Engineer Interview Process
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