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Accenture Information Technology Support Engineer Interview Questions and Answers

Updated 4 Feb 2025

Accenture Information Technology Support Engineer Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Technical 

(2 Questions)

  • Q1. About technical operations .
  • Q2. What is your experience with Microsoft 365 and its documentation features?
Round 2 - HR 

(2 Questions)

  • Q1. Can you describe your past work experiences?
  • Q2. Your skills.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is IP address
  • Ans. 

    An IP address is a unique numerical label assigned to each device connected to a computer network.

    • IP address stands for Internet Protocol address.

    • It is used to identify and locate devices on a network.

    • There are two types of IP addresses - IPv4 and IPv6.

    • Example of IPv4 address: 192.168.1.1

    • Example of IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334

  • Answered by AI
  • Q2. What is osi model
  • Ans. 

    The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.

    • The OSI model stands for Open Systems Interconnection model

    • It helps in understanding how different networking protocols work together

    • Each layer has specific functions and communicates with adjacent layers

    • Examples of layers include physical layer, data link layer, network layer, e

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Introduce to yourself
  • Q2. What is daily routine
  • Ans. 

    The daily routine of an IT Support Engineer involves troubleshooting technical issues, providing support to end users, and maintaining IT systems.

    • Responding to help desk tickets and resolving technical issues

    • Installing and configuring hardware and software

    • Providing technical support to end users via phone, email, or in person

    • Performing routine maintenance on IT systems

    • Documenting solutions and procedures for future ref

  • Answered by AI

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

All aptitude related questions they asked like quantity aptitude reasoning English

Round 3 - Coding Test 

All coding related questions from C and java language

Round 4 - HR 

(4 Questions)

  • Q1. HR normal level questions about your self and your past experience about your family
  • Q2. About your self About your family Your past experience Why you choose hcl
  • Q3. Where you learn all these skills
  • Q4. About there traning

Interview Preparation Tips

Topics to prepare for HCL Group Information Technology Support Engineer interview:
  • Core Java
  • C
  • Aptitude
  • Reasoning
  • English
Interview preparation tips for other job seekers - Easy not that much tough
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(9 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. Where do you see yourself in 5 years?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.
  • Q9. I don't have any idea about it
Round 3 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi sir,
Plz join me to this position for the develope my skills about IT supports and I always work sincerely for the campany
Thanks. And regards

Your faithfully
Nikhil patil .

Interview Questionnaire 

4 Questions

  • Q1. What is Outlook.
  • Ans. 

    Outlook is a personal information manager from Microsoft that includes email, calendar, task manager, and contact manager.

    • Outlook is used for managing emails, contacts, and calendars.

    • It allows users to schedule appointments and meetings.

    • Outlook can be used to organize tasks and to-do lists.

    • It also includes features like email filtering and automatic replies.

    • Outlook can be accessed through desktop, web, and mobile appli

  • Answered by AI
  • Q2. What is ost pst in Outlook.
  • Ans. 

    OST and PST are file formats used by Microsoft Outlook to store email data.

    • OST stands for Offline Storage Table and is used for offline access to email data.

    • PST stands for Personal Storage Table and is used for archiving email data.

    • OST files are created when Outlook is used in cached Exchange mode.

    • PST files can be imported or exported to transfer email data between Outlook accounts.

    • Both OST and PST files can become cor...

  • Answered by AI
  • Q3. What is IP address
  • Ans. 

    An IP address is a unique numerical identifier assigned to devices connected to a network.

    • IP stands for Internet Protocol

    • It consists of a series of numbers separated by dots

    • There are two types of IP addresses - IPv4 and IPv6

    • IPv4 addresses are 32-bit numbers and IPv6 addresses are 128-bit numbers

    • Examples of IP addresses are 192.168.0.1 and 2001:0db8:85a3:0000:0000:8a2e:0370:7334

  • Answered by AI
  • Q4. What will do when Net will be slow
  • Ans. 

    I will troubleshoot the network and identify the cause of the slow speed.

    • Check network cables and connections

    • Restart the router or modem

    • Check for any software updates

    • Run a network diagnostic tool

    • Contact the internet service provider

  • Answered by AI

Skills evaluated in this interview

I applied via Campus Placement and was interviewed in Apr 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basics of whatever written in resume, core engineering stream basics.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well for whatever you have written in your resume and brush up your concepts on engineering stream subjects.

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Technical Knowledge questions, BIOS,RAM types, BSOD error, Types of cable,Formatting of computer, Motherboard types and company?
  • Q2. All basic questions ,Types of Cables,7 layes of OSI reference model and explain each layer,Types of network, Subnetting.

Interview Preparation Tips

Interview preparation tips for other job seekers - We need atleast basic knowledge related to computer troubleshooting and software installation etc.
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Risk user analysis,table used for it
  • Q2. Mitre attack framework,different techniques
  • Ans. 

    The MITRE ATT&CK framework is a knowledge base of adversary tactics and techniques based on real-world observations.

    • MITRE ATT&CK provides a comprehensive list of techniques used by attackers to compromise systems.

    • Techniques are categorized into tactics such as Initial Access, Execution, Persistence, etc.

    • Examples of techniques include Spearphishing Attachment, Command and Scripting Interpreter, and Registry Run Keys / S

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - learn process based questions,ask interviewer o ask question clearly

I applied via AmbitionBox and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self introduction SDLC Manual About native
  • Q2. Self introduction SDLC Bug life cycle
  • Q3. Self introduction Studies

Interview Preparation Tips

Topics to prepare for Genpact IT Engineer interview:
  • Marketing
Interview preparation tips for other job seekers - Self introduction
About native
SDLC Manual Testing

Interview Questionnaire 

2 Questions

  • Q1. Total hard ware and software issues troubleshooting ,network issues torubleshooting,AD
  • Q2. Total hardware and network issues prepare

Accenture Interview FAQs

How many rounds are there in Accenture Information Technology Support Engineer interview?
Accenture interview process usually has 2 rounds. The most common rounds in the Accenture interview process are Technical and HR.

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Accenture Information Technology Support Engineer Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Accenture Information Technology Support Engineer Salary
based on 48 salaries
₹2 L/yr - ₹6.5 L/yr
14% more than the average Information Technology Support Engineer Salary in India
View more details

Accenture Information Technology Support Engineer Reviews and Ratings

based on 6 reviews

4.5/5

Rating in categories

4.9

Skill development

4.7

Work-life balance

4.5

Salary

4.1

Job security

4.9

Company culture

4.6

Promotions

4.6

Work satisfaction

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