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HCLTech Information Technology Support Engineer Interview Questions and Answers

Updated 2 Apr 2022

HCLTech Information Technology Support Engineer Interview Experiences

1 interview found

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Technical Knowledge questions, BIOS,RAM types, BSOD error, Types of cable,Formatting of computer, Motherboard types and company?
  • Q2. All basic questions ,Types of Cables,7 layes of OSI reference model and explain each layer,Types of network, Subnetting.

Interview Preparation Tips

Interview preparation tips for other job seekers - We need atleast basic knowledge related to computer troubleshooting and software installation etc.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is IP address
  • Ans. 

    An IP address is a unique numerical label assigned to each device connected to a computer network.

    • IP address stands for Internet Protocol address.

    • It is used to identify and locate devices on a network.

    • There are two types of IP addresses - IPv4 and IPv6.

    • Example of IPv4 address: 192.168.1.1

    • Example of IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334

  • Answered by AI
  • Q2. What is osi model
  • Ans. 

    The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.

    • The OSI model stands for Open Systems Interconnection model

    • It helps in understanding how different networking protocols work together

    • Each layer has specific functions and communicates with adjacent layers

    • Examples of layers include physical layer, data link layer, network layer, e

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Introduce to yourself
  • Q2. What is daily routine
  • Ans. 

    The daily routine of an IT Support Engineer involves troubleshooting technical issues, providing support to end users, and maintaining IT systems.

    • Responding to help desk tickets and resolving technical issues

    • Installing and configuring hardware and software

    • Providing technical support to end users via phone, email, or in person

    • Performing routine maintenance on IT systems

    • Documenting solutions and procedures for future ref

  • Answered by AI

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

All aptitude related questions they asked like quantity aptitude reasoning English

Round 3 - Coding Test 

All coding related questions from C and java language

Round 4 - HR 

(4 Questions)

  • Q1. HR normal level questions about your self and your past experience about your family
  • Q2. About your self About your family Your past experience Why you choose hcl
  • Q3. Where you learn all these skills
  • Q4. About there traning

Interview Preparation Tips

Topics to prepare for HCL Group Information Technology Support Engineer interview:
  • Core Java
  • C
  • Aptitude
  • Reasoning
  • English
Interview preparation tips for other job seekers - Easy not that much tough
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(9 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. Where do you see yourself in 5 years?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.
  • Q9. I don't have any idea about it
Round 3 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi sir,
Plz join me to this position for the develope my skills about IT supports and I always work sincerely for the campany
Thanks. And regards

Your faithfully
Nikhil patil .

Interview Questionnaire 

4 Questions

  • Q1. What is Outlook.
  • Ans. 

    Outlook is a personal information manager from Microsoft that includes email, calendar, task manager, and contact manager.

    • Outlook is used for managing emails, contacts, and calendars.

    • It allows users to schedule appointments and meetings.

    • Outlook can be used to organize tasks and to-do lists.

    • It also includes features like email filtering and automatic replies.

    • Outlook can be accessed through desktop, web, and mobile appli

  • Answered by AI
  • Q2. What is ost pst in Outlook.
  • Ans. 

    OST and PST are file formats used by Microsoft Outlook to store email data.

    • OST stands for Offline Storage Table and is used for offline access to email data.

    • PST stands for Personal Storage Table and is used for archiving email data.

    • OST files are created when Outlook is used in cached Exchange mode.

    • PST files can be imported or exported to transfer email data between Outlook accounts.

    • Both OST and PST files can become cor...

  • Answered by AI
  • Q3. What is IP address
  • Ans. 

    An IP address is a unique numerical identifier assigned to devices connected to a network.

    • IP stands for Internet Protocol

    • It consists of a series of numbers separated by dots

    • There are two types of IP addresses - IPv4 and IPv6

    • IPv4 addresses are 32-bit numbers and IPv6 addresses are 128-bit numbers

    • Examples of IP addresses are 192.168.0.1 and 2001:0db8:85a3:0000:0000:8a2e:0370:7334

  • Answered by AI
  • Q4. What will do when Net will be slow
  • Ans. 

    I will troubleshoot the network and identify the cause of the slow speed.

    • Check network cables and connections

    • Restart the router or modem

    • Check for any software updates

    • Run a network diagnostic tool

    • Contact the internet service provider

  • Answered by AI

Skills evaluated in this interview

I applied via Campus Placement and was interviewed in Apr 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basics of whatever written in resume, core engineering stream basics.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well for whatever you have written in your resume and brush up your concepts on engineering stream subjects.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What's DNS server
  • Ans. 

    A DNS server is a computer server that contains a database of public IP addresses and their associated hostnames.

    • Translates domain names to IP addresses

    • Resolves queries from clients

    • Helps in navigating the internet by mapping domain names to IP addresses

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. Tell us about qualys agent
  • Ans. 

    The Qualys agent is a lightweight software installed on endpoints to collect security data and perform security assessments.

    • Qualys agent is a lightweight software installed on endpoints to collect security data.

    • It helps in performing security assessments by scanning for vulnerabilities and compliance issues.

    • The agent continuously monitors the endpoint for any security threats and sends the data to the Qualys Cloud Plat...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated Information Security Analyst with a strong background in cybersecurity and a passion for protecting data.

    • Experienced in conducting security assessments and implementing security measures

    • Skilled in analyzing security breaches and responding effectively

    • Proficient in using security tools and technologies such as firewalls and encryption

    • Strong understanding of compliance regulations and best practices in i

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear in basics and what job you're doing

Skills evaluated in this interview

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Risk user analysis,table used for it
  • Q2. Mitre attack framework,different techniques
  • Ans. 

    The MITRE ATT&CK framework is a knowledge base of adversary tactics and techniques based on real-world observations.

    • MITRE ATT&CK provides a comprehensive list of techniques used by attackers to compromise systems.

    • Techniques are categorized into tactics such as Initial Access, Execution, Persistence, etc.

    • Examples of techniques include Spearphishing Attachment, Command and Scripting Interpreter, and Registry Run Keys / S

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - learn process based questions,ask interviewer o ask question clearly
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Nov 2021. There were 5 interview rounds.

Round 1 - Aptitude Test 

Mental maths,problem solving

Round 2 - Technical 

(2 Questions)

  • Q1. How will you face company problem
  • Q2. By keeping adjustment and understanding with one another
Round 3 - HR 

(1 Question)

  • Q1. Why you choose my company
Round 4 - One-on-one 

(1 Question)

  • Q1. Why you like this company
Round 5 - Technical 

(1 Question)

  • Q1. How will you taggle your sudden struggle if you face
  • Ans. I will take decision priority wise
  • Answered Anonymously
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Roles n responsibilities
  • Q2. Cyber kill chain and mitre attack
Round 2 - HR 

(1 Question)

  • Q1. Basic HR questions

HCLTech Interview FAQs

How many rounds are there in HCLTech Information Technology Support Engineer interview?
HCLTech interview process usually has 1 rounds. The most common rounds in the HCLTech interview process are Technical.
How to prepare for HCLTech Information Technology Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are IT Support.
What are the top questions asked in HCLTech Information Technology Support Engineer interview?

Some of the top questions asked at the HCLTech Information Technology Support Engineer interview -

  1. Technical Knowledge questions, BIOS,RAM types, BSOD error, Types of cable,Forma...read more
  2. All basic questions ,Types of Cables,7 layes of OSI reference model and explain...read more

Tell us how to improve this page.

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based on 1 HCLTech interview
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Low Confidence means the data is based on a small number of responses received from the candidates.
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HCLTech Information Technology Support Engineer Salary
based on 74 salaries
₹1.1 L/yr - ₹8 L/yr
At par with the average Information Technology Support Engineer Salary in India
View more details

HCLTech Information Technology Support Engineer Reviews and Ratings

based on 16 reviews

4.0/5

Rating in categories

3.8

Skill development

4.0

Work-Life balance

3.1

Salary & Benefits

3.8

Job Security

3.5

Company culture

2.8

Promotions/Appraisal

3.6

Work Satisfaction

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