Wipro Information Technology Support Engineer Interview Questions, Process, and Tips

Q1. What is IP address
Ans. 
An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP address stands for Internet Protocol address.

• It is used to identify and locate devices on a network.

• There are two types of IP addresses - IPv4 and IPv6.

• Example of IPv4 address: 192.168.1.1

• Example of IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334
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Q2. What is osi model
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The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.
• The OSI model stands for Open Systems Interconnection model

• It helps in understanding how different networking protocols work together

• Each layer has specific functions and communicates with adjacent layers

• Examples of layers include physical layer, data link layer, network layer, e
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Q1. Introduce to yourself
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Q2. What is daily routine
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The daily routine of an IT Support Engineer involves troubleshooting technical issues, providing support to end users, and maintaining IT systems.
• Responding to help desk tickets and resolving technical issues

• Installing and configuring hardware and software

• Providing technical support to end users via phone, email, or in person

• Performing routine maintenance on IT systems

• Documenting solutions and procedures for future ref
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Q1. HR normal level questions about your self and your past experience about your family
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Q2. About your self About your family Your past experience Why you choose hcl
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Q3. Where you learn all these skills
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Q4. About there traning
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. Where do you see yourself in 5 years?
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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Q9. I don't have any idea about it
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Q1. Technical Knowledge questions, BIOS,RAM types, BSOD error, Types of cable,Formatting of computer, Motherboard types and company?
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Q2. All basic questions ,Types of Cables,7 layes of OSI reference model and explain each layer,Types of network, Subnetting.
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Q1. Risk user analysis,table used for it
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Q2. Mitre attack framework,different techniques
Ans. 
The MITRE ATT&CK framework is a knowledge base of adversary tactics and techniques based on real-world observations.
• MITRE ATT&CK provides a comprehensive list of techniques used by attackers to compromise systems.

• Techniques are categorized into tactics such as Initial Access, Execution, Persistence, etc.

• Examples of techniques include Spearphishing Attachment, Command and Scripting Interpreter, and Registry Run Keys / S
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Q1. Self introduction SDLC Manual About native
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Q2. Self introduction SDLC Bug life cycle
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Q3. Self introduction Studies
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