Senior Information Technology Engineer

Senior Information Technology Engineer Interview Questions and Answers

Updated 6 Nov 2024

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Q1. Are you able to work without getting credit , here IT manager will only support those who are good at flattery

Ans.

Yes, I am able to work without seeking credit and can focus on the task at hand.

  • I believe in the importance of teamwork and collaboration over seeking individual recognition.

  • I am motivated by the satisfaction of completing a project successfully rather than receiving credit.

  • I understand that in a team environment, everyone plays a crucial role in achieving the overall goal.

  • I am confident in my abilities and do not require constant validation or praise from others.

Q2. Are you able to take Verbal abuse from your IT Manager?

Ans.

No, verbal abuse is not acceptable in any work environment.

  • Verbal abuse is never acceptable in the workplace and should not be tolerated.

  • It is important to address any issues with communication or behavior in a professional manner.

  • Examples of verbal abuse can include yelling, belittling, or using offensive language.

  • If experiencing verbal abuse, it is important to report it to HR or a higher authority.

Q3. What ticketing tool will be used

Ans.

The ticketing tool that will be used is ServiceNow.

  • ServiceNow is a popular ticketing tool used in many organizations for IT service management.

  • It offers features such as incident management, problem management, change management, and more.

  • ServiceNow allows for easy tracking and resolution of IT issues and requests.

  • Some other popular ticketing tools include Jira Service Desk, Zendesk, and Freshservice.

Q4. What is hashing? Resolve Clashes?

Ans.

Hashing is a process of converting input data into a fixed-size string of bytes using a hash function. Resolving clashes involves handling collisions that occur when multiple inputs produce the same hash value.

  • Hashing is used in data structures like hash tables to quickly retrieve data based on a key.

  • Hash functions should ideally produce unique hash values for each input, but collisions can occur.

  • Clashes are resolved using techniques like chaining (storing multiple values in ...read more

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Q5. How to troubleshoot network issue

Ans.

To troubleshoot network issues, start by checking physical connections, verifying network settings, testing connectivity, and analyzing network traffic.

  • Check physical connections (cables, ports, devices)

  • Verify network settings (IP address, subnet mask, gateway)

  • Test connectivity (ping, traceroute)

  • Analyze network traffic (using tools like Wireshark)

Q6. How to configure VLAN

Ans.

VLAN configuration involves creating virtual LANs to segment network traffic for security and efficiency.

  • Access the switch's configuration interface

  • Create VLANs and assign them to specific ports

  • Configure trunk ports to carry traffic for multiple VLANs

  • Implement VLAN tagging for inter-switch communication

  • Verify VLAN configuration using show commands

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Q7. What is OSI reference model

Ans.

The OSI reference model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.

  • Conceptual framework for standardizing functions of telecommunication or computing systems

  • Consists of seven layers, each with specific functions

  • Helps in understanding how different networking protocols work together

  • Example: Layer 1 (Physical Layer) deals with physical connections like cables and switches

Q8. Explaining incidents faced

Ans.

I have faced incidents related to system crashes, network failures, and security breaches.

  • System crash due to hardware failure

  • Network failure due to misconfiguration

  • Security breach due to weak password policy

  • DDoS attack causing website downtime

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