Amazon Web Services Cloud Support Analyst Interview Questions, Process, and Tips

Q1. About myself and my Day-to-day activities
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Q2. About my role in the project, Packaging workflow and Life cycle.
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Q3. How you handle user profile data?
Ans. 
User profile data is securely stored in a centralized database with access control and encryption.
• Store user profile data in a centralized database

• Implement access control to restrict unauthorized access

• Encrypt sensitive user information for added security
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Q1. Explain about which package you feel complex and why?
Ans. 
I find the Kubernetes package to be complex due to its extensive features and configurations.
• Kubernetes has a steep learning curve with various concepts like pods, deployments, services, etc.

• Managing Kubernetes clusters requires understanding of networking, storage, security, and scalability.

• Configuring Kubernetes involves YAML files, API resources, and command-line tools like kubectl.

• Troubleshooting issues in Kubernet...read more
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Q2. Explain the difference between application model and package model in sccm?
Ans. 
Application model in SCCM is used to deploy applications based on user-centric requirements, while package model is used for traditional software deployment.
• Application model allows for user-centric deployments and dependencies, while package model is more rigid and requires manual intervention for dependencies.

• Application model supports user device affinity, allowing for targeted deployments to specific users or devic...read more
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Q1. About my role in the package. Previous origination details?
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Q2. Salary discussion and about my notice period
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Q1. What is Fastconnect and IPsec tunnels in OCI
Ans. 
Fastconnect and IPsec tunnels are networking solutions in OCI for secure and reliable connectivity.
• Fastconnect provides a private connection between on-premises network and OCI without going through the public internet.

• IPsec tunnels create secure communication channels over the public internet between on-premises network and OCI.

• Both Fastconnect and IPsec tunnels ensure data privacy, integrity, and availability for net...read more
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Q2. How to enabled audit logs inOCI
Ans. 
Enable audit logs in OCI for monitoring and compliance purposes.
• Navigate to the OCI Console and select the compartment you want to enable audit logs for.

• Go to 'Audit' under 'Identity' and click on 'Create Configuration'.

• Choose the services you want to audit, set the log retention period, and specify the log object storage bucket.

• Review and create the configuration to start logging audit events.

• Monitor the audit logs in...read more
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Q1. What is file storage
Ans. 
File storage is a method of storing and organizing digital files in a structured manner.
• File storage involves saving data in a structured format for easy retrieval and management

• It can be done locally on a computer or on a network server

• Examples include saving documents, images, videos, and other digital files on a computer's hard drive or in cloud storage services like Google Drive or Dropbox
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Q2. What is alarm definition and event rules in OCI
Ans. 
Alarm definition and event rules in OCI are used to monitor and manage resources based on predefined conditions.
• Alarm definitions specify the conditions under which an alarm is triggered in OCI Monitoring service

• Event rules define actions to be taken when specific events occur in OCI Events service

• Both are essential for proactive monitoring and management of resources in OCI
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Q1. Tell me about your self
Ans. 
Experienced Senior Cloud Engineer with a strong background in designing and implementing cloud solutions.
• Over 8 years of experience in cloud computing

• Proficient in AWS, Azure, and Google Cloud Platform

• Designed and implemented scalable and secure cloud architectures

• Strong background in automation and DevOps practices

• Certified in AWS Solutions Architect and Azure Administrator
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Q1. Discussion on managerial skill
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Q1. Salary negotioation
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Q1. Simple interview asked basics on the Azure policy, landing zone, management groups.
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Q1. Asked about the current project related
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Q1. Tell me about yourself
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Q2. What is customer support help desk
Ans. 
Customer support help desk is a centralized resource where customers can seek assistance with products or services.
• Provides assistance and troubleshooting for customers

• Handles inquiries, issues, and complaints

• May use various communication channels such as phone, email, chat

• Logs and tracks customer interactions for future reference

• Works to ensure customer satisfaction and retention
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Basic aptitude questions were asked on partnerships, time and work, directions, speed and time.

The coding exam was easy, as I have provided with an stack based questions and it was easy to solve. It was an hybrid exam with interview aside.