Amazon Non Voice Customer Care Executive Interview Questions and Answers for Experienced

Q1. Sales ,product services
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Q2. Profit sale,product parchase
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Height and distance time and work

Q1. What is the customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer queries, concerns, and complaints.

• It includes providing information about products or services, helping customers make informed decisions, and resolving issues.

• Good customer service can lead to customer loyalty and positive word-of-mouth marketing.

• Examples of customer s...read more
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Q2. Customer ki need kasa samzaga ?
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Q3. How many types of customer ?
Ans. 
There are two types of customers - internal and external.
• Internal customers are employees or departments within the same organization.

• External customers are individuals or organizations outside the company who purchase goods or services.

• Internal customers are just as important as external customers as they contribute to the success of the company.

• Examples of internal customers include IT, HR, and accounting departments...read more
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Q4. What is responsibly as a customer care executive ?
Ans. 
Responsibility of a customer care executive is to provide excellent service and resolve customer issues efficiently.
• Listen actively to customer complaints and concerns

• Provide accurate and timely information to customers

• Resolve customer issues efficiently and effectively

• Maintain a positive and professional attitude

• Follow company policies and procedures

• Continuously improve knowledge and skills

• Ensure customer satisfaction
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