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Amazon Customer Care Manager Interview Questions and Answers

Updated 16 May 2023

Amazon Customer Care Manager Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. What is the reason of Swiss
  • Ans. 

    Swiss is a country located in central Europe known for its scenic beauty, chocolate, and banking industry.

    • Switzerland is known for its picturesque landscapes, including the Swiss Alps and lakes.

    • Swiss chocolate is famous worldwide for its high quality and unique flavors.

    • Switzerland is also known for its banking industry, with many international banks having their headquarters in the country.

    • The country has a long histor...

  • Answered by AI
  • Q2. Are you satisfied in this job?
  • Q3. In which location you want to do job?
Round 3 - HR 

(4 Questions)

  • Q1. Job experience deatails
  • Q2. Satisfaction in this job
  • Q3. Salary details and reason of job change
  • Q4. Salary details previous job and expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

I was interviewed in Jun 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. What r your experience
  • Q2. What is your Salary expectations
  • Q3. Why you want to change ur job
  • Q4. Where are u from nd where u want to do this job

Interview Preparation Tips

Interview preparation tips for other job seekers - We should be ready in the proper way...and should be excellent skills

Customer Care Manager Interview Questions Asked at Other Companies

Q1. how will you be handling irate customers? what is that you did in ... read more
Q2. What is the function of common rail system in diesel engine
asked in Jio
Q3. What is the role of the operating system?
Q4. How do you analysis of failed part under warranty
asked in CARS24
Q5. what are the features of the car

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test with typing.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Why you want to work with Groupon?
  • Q2. Last role where you face challenges?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about youself

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak boldly
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

Gave a common topic to debate upon to check communication skills

Round 2 - Technical 

(1 Question)

  • Q1. Typing skill test
Round 3 - One-on-one 

(1 Question)

  • Q1. Situation based questions regarding customer support, how would u handle them at that particular situation.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

Went well. Basic grammar assessment easy to crack

I applied via Campus Placement and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself.
  • Q2. Situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm, be prepared and be honest.

Interview Questionnaire 

1 Question

  • Q1. Only Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was smooth and simple.
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative
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Amazon Interview FAQs

How many rounds are there in Amazon Customer Care Manager interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, HR and One-on-one Round.

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Amazon Customer Care Manager Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Amazon Customer Care Manager Salary
based on 4 salaries
₹3 L/yr - ₹6 L/yr
44% less than the average Customer Care Manager Salary in India
View more details

Amazon Customer Care Manager Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

4.5

Company culture

5.0

Promotions

4.0

Work satisfaction

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