Chowgule Industries Customer Care Manager Interview Questions and Answers

I have 8 years of experience in customer care management.

• 8 years of experience in customer care management

• Managed a team of 15 customer care representatives

• Implemented new customer service strategies to improve satisfaction

• Handled escalated customer complaints effectively

Managed a team of customer care representatives, handled customer escalations, analyzed customer feedback, and implemented process improvements.

• Managed a team of customer care representatives

• Handled customer escalations

• Analyzed customer feedback

• Implemented process improvements

I handle irate customers by remaining calm, actively listening to their concerns, empathizing with them, and finding a solution to their problem.

• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's situation

• Find a solution to address the customer's problem

• Offer alternatives or compensation if necessary

Yes, I have experience managing teams in previous roles.

• I have successfully managed a team of customer care representatives in my previous role, ensuring they met their targets and provided excellent customer service.

• I have experience in conducting performance reviews, providing feedback, and implementing training programs to improve team performance.

• I am skilled in conflict resolution and team motivation, which are es