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I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.
I have 8 years of experience in customer care management.
8 years of experience in customer care management
Managed a team of 15 customer care representatives
Implemented new customer service strategies to improve satisfaction
Handled escalated customer complaints effectively
Managed a team of customer care representatives, handled customer escalations, analyzed customer feedback, and implemented process improvements.
Managed a team of customer care representatives
Handled customer escalations
Analyzed customer feedback
Implemented process improvements
I handle irate customers by remaining calm, actively listening to their concerns, empathizing with them, and finding a solution to their problem.
Remain calm and composed
Listen actively to the customer's concerns
Empathize with the customer's situation
Find a solution to address the customer's problem
Offer alternatives or compensation if necessary
Yes, I have experience managing teams in previous roles.
I have successfully managed a team of customer care representatives in my previous role, ensuring they met their targets and provided excellent customer service.
I have experience in conducting performance reviews, providing feedback, and implementing training programs to improve team performance.
I am skilled in conflict resolution and team motivation, which are es
I applied via Recruitment Consulltant and was interviewed in Nov 2023. There were 3 interview rounds.
I applied via Company Website and was interviewed before Jul 2023. There was 1 interview round.
I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.
Interview is very important answer is difficult and correct is most important
How to get reporting data and want which types reports
Chowgule Industries interview questions for popular designations
I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.
Basic aptitude test was conducted for the short listing
I applied via Referral and was interviewed in Feb 2023. There were 2 interview rounds.
I applied via Naukri.com and was interviewed in May 2023. There were 3 interview rounds.
I applied via Naukri.com and was interviewed in Aug 2021. There was 1 interview round.
based on 8 interviews
Interview experience
based on 136 reviews
Rating in categories
Sales Executive
29
salaries
| ₹1.4 L/yr - ₹4.2 L/yr |
Service Advisor
23
salaries
| ₹1.4 L/yr - ₹4.2 L/yr |
Relationship Manager
20
salaries
| ₹1.3 L/yr - ₹6 L/yr |
Executive Accountant
15
salaries
| ₹1 L/yr - ₹3.5 L/yr |
Bodyshop Advisor
15
salaries
| ₹1.2 L/yr - ₹3.6 L/yr |
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