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Mahindra Automotives Customer Care Manager Interview Questions and Answers
Mahindra Automotives Customer Care Manager Interview Experiences
2 interviews found
(2 Questions)
- Q1. What is the function of common rail system in diesel engine
- Ans.
Common rail system is a fuel injection system used in diesel engines to improve fuel efficiency and reduce emissions.
The system uses a high-pressure pump to deliver fuel to a common rail that supplies fuel to individual injectors.
The fuel is pressurized up to 2000 bar, which allows for more precise fuel injection and better combustion.
The system also allows for multiple injections per cycle, which further improves fuel...
- Q2. How do you analysis of failed part under warranty
- Ans.
Failed parts under warranty are analyzed by identifying the root cause and determining if it is a manufacturing defect or user error.
Collect data on the failed part and the circumstances surrounding its failure
Conduct a thorough investigation to identify the root cause of the failure
Determine if the failure was due to a manufacturing defect or user error
If it was a manufacturing defect, take corrective action to preven...
(1 Question)
- Q1. Regarding expectations
Interview Preparation Tips
Aptitude test was time based and not an easy go.
(2 Questions)
- Q1. What is your achievement in present co. ? How is your day to day working in present co? How you achieve targets?
- Q2. Any questions for us?
Interview Preparation Tips
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Customer Care Manager Interview Questions & Answers
Mahindra & Mahindra
Anonymous
posted on 19 Mar 2025
Selected
I appeared for an interview in Feb 2025, where I was asked the following questions.
- Q1. Why you left your current job?
- Ans.
I left my current job to pursue new challenges and opportunities for growth in a dynamic environment.
Seeking professional growth: I wanted to expand my skills in customer care management.
Desire for new challenges: My previous role became routine, and I was eager for more diverse responsibilities.
Company culture: I was looking for a workplace that aligns more closely with my values and work style.
Career advancement: I a...
- Q2. Are you ready to travelling all india?
I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.
(2 Questions)
- Q1. Why do you want to join Mahindra?
- Q2. Brief about your competencies with examples
Interview Preparation Tips
- Execution
- Innovation
- Collaboration
Customer Care Manager Interview Questions & Answers
Mahindra & Mahindra
Anonymous
posted on 22 Jan 2025
(2 Questions)
- Q1. All technical and soft skills
- Q2. Market understanding
Customer Care Manager Interview Questions & Answers
Mahindra & Mahindra
Anonymous
posted on 2 Jan 2024
I appeared for an interview in Dec 2023.
(3 Questions)
- Q1. Role of Customer care manager
- Ans.
Customer care managers oversee customer service operations, ensuring customer satisfaction and resolving issues.
Manage customer service team and operations
Ensure customer satisfaction and retention
Resolve customer complaints and issues
Implement customer service policies and procedures
Train and develop customer service staff
Analyze customer feedback and data to improve service
Collaborate with other departments to enhanc
- Q2. What is the SAR
- Ans.
SAR stands for Specific Absorption Rate, which measures the rate at which energy is absorbed by the human body when exposed to a radio frequency electromagnetic field.
SAR is measured in watts per kilogram (W/kg).
It is used to assess the potential health risks of mobile phones and other wireless devices.
Different countries have set limits for SAR levels to ensure safety for users.
For example, the FCC in the United State...
- Q3. Service process
(3 Questions)
- Q1. What work did you do in the previous company
- Ans. I'm already experienced in Maruti Suzuki, so I'm explaining about work process
- Q2. Why did you left that company
- Q3. I'm working in 3 years in that company, but salary is not increasing continuously
Interview Questionnaire
1 Question
- Q1. Wt is your goal in your life?
I applied via Naukri.com and was interviewed in Jul 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. All question releted to your work experience and technical also.
Interview Preparation Tips
Assistant Manager Interview Questions & Answers
Hyundai Motor India Limited
Anonymous
posted on 25 Nov 2021
I applied via Campus Placement and was interviewed before Nov 2020. There were 7 interview rounds.
Interview Questionnaire
1 Question
- Q1. Question include about automobile parts and principles in technical interview and situation based questions in HR interview
Interview Preparation Tips
1. Aptitude / verbal test
2. Group Discussion
3. PowerPoint presentation
4. Technical interview
5. HR interview
6. Stress management ( optional)
1. APTITUDE:
Questions will be generally from Amcat, which would be easy to crack. It is recommended to have a basic knowledge on all the formulas used to quickly solve the questions to keep up with time
2. GROUP DISCUSSION:
Initiate the discussion and give them the invigilators the opinion that you are confident and bold enough and you are good to go.
3. POWERPOINT PRESENTATION:
Explain about oneself in 4 slides. It should not include anything related to your academics. Include SWOT in your presentation.
4. TECHNICAL INTERVIEW:
a. Be strong with the basics of automobile parts and principles.
b. One should have good command over the areas of interest mentioned in the resume.
5. HR interview:
Again be honest and don't twist the words. Be confident and voice out your decision making skills when you are given a situation based question, which the HRs often do.
This would be enough for you to crack the interview.
In Simple words it would be challenging.
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Mahindra Automotives Customer Care Manager Interview Process
based on 1 interview
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Mahindra Automotives Customer Care Manager Reviews and Ratings
based on 5 reviews
Rating in categories
|
Deputy Manager
316
salaries
|  ₹6.2 L/yr - ₹17.2 L/yr |
|
Assistant Manager
294
salaries
| ₹4.2 L/yr - ₹11.5 L/yr |
|
Senior Engineer
179
salaries
| ₹8.5 L/yr - ₹16 L/yr |
|
Area Sales Manager
134
salaries
| ₹9.5 L/yr - ₹26.8 L/yr |
|
Manager
121
salaries
| ₹11.4 L/yr - ₹30 L/yr |
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