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Mahindra Automotives Customer Care Manager Interview Questions and Answers

Updated 24 Jan 2023

Mahindra Automotives Customer Care Manager Interview Experiences

2 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is the function of common rail system in diesel engine
  • Ans. 

    Common rail system is a fuel injection system used in diesel engines to improve fuel efficiency and reduce emissions.

    • The system uses a high-pressure pump to deliver fuel to a common rail that supplies fuel to individual injectors.

    • The fuel is pressurized up to 2000 bar, which allows for more precise fuel injection and better combustion.

    • The system also allows for multiple injections per cycle, which further improves fuel...

  • Answered by AI
  • Q2. How do you analysis of failed part under warranty
  • Ans. 

    Failed parts under warranty are analyzed by identifying the root cause and determining if it is a manufacturing defect or user error.

    • Collect data on the failed part and the circumstances surrounding its failure

    • Conduct a thorough investigation to identify the root cause of the failure

    • Determine if the failure was due to a manufacturing defect or user error

    • If it was a manufacturing defect, take corrective action to preven...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Regarding expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Completing their target only for number of persons
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude test was time based and not an easy go.

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is your achievement in present co. ? How is your day to day working in present co? How you achieve targets?
  • Q2. Any questions for us?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and prepare common questions in advance related to your current job profile.

Customer Care Manager Interview Questions Asked at Other Companies

Q1. how will you be handling irate customers? what is that you did in ... read more
Q2. What is the function of common rail system in diesel engine
asked in Jio
Q3. What is the role of the operating system?
Q4. How do you analysis of failed part under warranty
asked in CARS24
Q5. what are the features of the car

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What work did you do in the previous company
  • Ans. I'm already experienced in Maruti Suzuki, so I'm explaining about work process
  • Answered Anonymously
  • Q2. Why did you left that company
  • Q3. I'm working in 3 years in that company, but salary is not increasing continuously

Interview Questionnaire 

4 Questions

  • Q1. Tell us something about your self, summer inetrnship, family etc. ?
  • Ans. 

    I am a hardworking individual with a passion for learning and growth. I completed a summer internship in marketing and come from a supportive family.

    • I am a hardworking individual

    • Passionate about learning and growth

    • Completed a summer internship in marketing

    • Come from a supportive family

  • Answered by AI
  • Q2. Demonstrate how will you retain an employee at your dealer's?
  • Ans. 

    To retain an employee, I will focus on creating a positive work environment and offering opportunities for growth and development.

    • Offer competitive salaries and benefits

    • Provide opportunities for training and development

    • Create a positive work culture with open communication and recognition

    • Offer flexible work arrangements

    • Provide opportunities for career advancement within the company

    • Regularly check in with employees to a...

  • Answered by AI
  • Q3. Are you comfortable with working in different city and travelling?
  • Ans. 

    Yes, I am comfortable with working in different cities and travelling.

    • I have previous experience working in different cities and travelling for work.

    • I am adaptable and can quickly adjust to new environments.

    • I enjoy exploring new places and meeting new people.

    • I understand the importance of being flexible and available for work-related travel.

    • I am willing to make necessary arrangements to ensure smooth travel and work ex

  • Answered by AI
  • Q4. Why did you enter the GD late?
  • Ans. 

    I apologize for being late. I had an emergency that I had to attend to.

    • I had an unexpected emergency that required my immediate attention

    • I made sure to inform the organizers as soon as I could

    • I understand the importance of punctuality and will ensure it in the future

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Its a simple test to check your people skills, your personality and whether you are capable to handle difficult situations
Tips: Its very simple, no need to worry abt it. Everyone clears this one.

Round: Group Discussion
Experience: The GD took place on 12th feb and so the topic was very recent. Everybody had  abundant data and thus plenty of points to make. It was a well structured GD, 10 minutes to discuss and 5 minutes to individually conclude the topic. I made my first point pretty late which was a wrong thing to do as I was asked about this in my interview. Later on I was successful to put 3-4 distinct points and as I was 8th amongst 10 ppl I could structure my conclusion well.
Tips: 1. Please read about the recent topics in newspaper.2.Numbers aren't important they don't make much difference. 3. If you are  applying for marketing/sales job be presentable, improve your diction and grammar. 4.Make distinct points.
Duration: 15 minutes

Round: HR Interview
Experience: The HRs were very calm and poised, they gave me enough time to frame my answers. Overall it was a pleasant experience.
Tips: Be yourself and show that you need this job. Show that you come from a family which is supportive and that you are flexible when it comes to location.

College Name: KJ SOMAIYA INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH

I was interviewed in Jun 2017.

Interview Preparation Tips

Round: Resume Shortlist
Experience: it was very optimistic.
Tips: always be positive


I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What improvements you did in your last company ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Wear formal dress, shaving should be done.

I applied via Campus Placement

Interview Preparation Tips

Round: Group Discussion
Experience: Almost the entire group went off topic confusing commercialisation with privatisation. Inspite of HR manager's intervention regarding misinterpretation , group continued with privatisation.
Tips: Technical firms are not expecting high level of GD & communication skills (except when the profile demands so) . You are expected to atleast be able to keep your view point with some logical support.
If you are able to raise 2-3 points in a polite way , you are highly likely to be selected.
If the GD you are appearing is for a profile like marketing , sales or where end to end interaction matters much , u need to be highly skillfull at your communication.

Skill Tips: You must be able to relate your text book knowledge with the practical world. Focus on the applications of whatever you study.
Skills: Design Engineering, Team Leader, Team Player
College Name: NIT Jalandhar

I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It was technial and some hr questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to excel in what you know, learning small and perfectly matters rather than knowing many things but not in depth.
So whatever you have done worked get completed hold on it.

I applied via Campus Placement and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General Aptitude test , Reasoning

Round 3 - Technical 

(2 Questions)

  • Q1. Technical test with Mechanical background
  • Q2. Projects done during academic
  • Ans. 

    During my academic years, I completed several projects related to marketing and business management.

    • Developed a marketing plan for a local restaurant as part of a marketing course

    • Conducted a market research project on consumer behavior for a business management course

    • Created a business plan for a startup as part of an entrepreneurship course

    • Collaborated with a team to develop a social media strategy for a nonprofit org

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare according to your resume.
Revisit basic technical fundamentals

I applied via Recruitment Consultant and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Are you aware about electronics Architectures of Commercial Vehicles ?
  • Ans. 

    Yes, I am aware of electronics architectures of commercial vehicles.

    • I have experience working with CAN (Controller Area Network) bus systems.

    • I am familiar with the various electronic control units (ECUs) used in commercial vehicles.

    • I understand the importance of proper wiring and grounding in electronic systems.

    • I have knowledge of diagnostic tools and software used for troubleshooting electronic issues.

    • I am aware of th...

  • Answered by AI
  • Q2. Why required brake in Vehicles ?
  • Ans. 

    Brakes are required in vehicles to slow down or stop the vehicle when necessary.

    • Brakes help to prevent accidents by allowing the driver to slow down or stop the vehicle when necessary

    • They also help to maintain control of the vehicle while driving

    • Different types of brakes include disc brakes, drum brakes, and anti-lock brakes

    • Regular maintenance of brakes is important to ensure they are functioning properly

  • Answered by AI
  • Q3. What is Ackerman angle ?
  • Ans. 

    Ackerman angle is the angle formed between the steering axis and a line drawn through the center of the wheel.

    • It is used in the design of steering systems for vehicles.

    • It helps to determine the turning radius of a vehicle.

    • The angle varies depending on the type of vehicle and its intended use.

    • A larger Ackerman angle is used for vehicles that require tighter turning radius, such as go-karts.

    • A smaller Ackerman angle is us...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - As per Ashok Leyland company engineer should be technical sound and expert in Vehicles engineer.

Mahindra Automotives Interview FAQs

How many rounds are there in Mahindra Automotives Customer Care Manager interview?
Mahindra Automotives interview process usually has 3 rounds. The most common rounds in the Mahindra Automotives interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for Mahindra Automotives Customer Care Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Mahindra Automotives . The most common topics and skills that interviewers at Mahindra Automotives expect are Inventory Management, Spare Parts, MIS, Project Management and Relationship Management.
What are the top questions asked in Mahindra Automotives Customer Care Manager interview?

Some of the top questions asked at the Mahindra Automotives Customer Care Manager interview -

  1. What is the function of common rail system in diesel eng...read more
  2. How do you analysis of failed part under warra...read more
  3. Regarding expectati...read more

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Mahindra Automotives Customer Care Manager Interview Process

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Mahindra Automotives Customer Care Manager Salary
based on 25 salaries
₹11 L/yr - ₹25 L/yr
149% more than the average Customer Care Manager Salary in India
View more details

Mahindra Automotives Customer Care Manager Reviews and Ratings

based on 5 reviews

5.0/5

Rating in categories

4.7

Skill development

5.0

Work-life balance

4.3

Salary

4.7

Job security

4.8

Company culture

4.0

Promotions

4.9

Work satisfaction

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