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Tata Motors Customer Care Manager Interview Questions and Answers

Updated 8 Jun 2023

Tata Motors Customer Care Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What work did you do in the previous company
  • Ans. I'm already experienced in Maruti Suzuki, so I'm explaining about work process
  • Answered Anonymously
  • Q2. Why did you left that company
  • Q3. I'm working in 3 years in that company, but salary is not increasing continuously

Interview questions from similar companies

Interview Questionnaire 

4 Questions

  • Q1. Tell us something about your self, summer inetrnship, family etc. ?
  • Ans. 

    I am a hardworking individual with a passion for learning and growth. I completed a summer internship in marketing and come from a supportive family.

    • I am a hardworking individual

    • Passionate about learning and growth

    • Completed a summer internship in marketing

    • Come from a supportive family

  • Answered by AI
  • Q2. Demonstrate how will you retain an employee at your dealer's?
  • Ans. 

    To retain an employee, I will focus on creating a positive work environment and offering opportunities for growth and development.

    • Offer competitive salaries and benefits

    • Provide opportunities for training and development

    • Create a positive work culture with open communication and recognition

    • Offer flexible work arrangements

    • Provide opportunities for career advancement within the company

    • Regularly check in with employees to a...

  • Answered by AI
  • Q3. Are you comfortable with working in different city and travelling?
  • Ans. 

    Yes, I am comfortable with working in different cities and travelling.

    • I have previous experience working in different cities and travelling for work.

    • I am adaptable and can quickly adjust to new environments.

    • I enjoy exploring new places and meeting new people.

    • I understand the importance of being flexible and available for work-related travel.

    • I am willing to make necessary arrangements to ensure smooth travel and work ex

  • Answered by AI
  • Q4. Why did you enter the GD late?
  • Ans. 

    I apologize for being late. I had an emergency that I had to attend to.

    • I had an unexpected emergency that required my immediate attention

    • I made sure to inform the organizers as soon as I could

    • I understand the importance of punctuality and will ensure it in the future

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Its a simple test to check your people skills, your personality and whether you are capable to handle difficult situations
Tips: Its very simple, no need to worry abt it. Everyone clears this one.

Round: Group Discussion
Experience: The GD took place on 12th feb and so the topic was very recent. Everybody had  abundant data and thus plenty of points to make. It was a well structured GD, 10 minutes to discuss and 5 minutes to individually conclude the topic. I made my first point pretty late which was a wrong thing to do as I was asked about this in my interview. Later on I was successful to put 3-4 distinct points and as I was 8th amongst 10 ppl I could structure my conclusion well.
Tips: 1. Please read about the recent topics in newspaper.2.Numbers aren't important they don't make much difference. 3. If you are  applying for marketing/sales job be presentable, improve your diction and grammar. 4.Make distinct points.
Duration: 15 minutes

Round: HR Interview
Experience: The HRs were very calm and poised, they gave me enough time to frame my answers. Overall it was a pleasant experience.
Tips: Be yourself and show that you need this job. Show that you come from a family which is supportive and that you are flexible when it comes to location.

College Name: KJ SOMAIYA INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH

I applied via Referral and was interviewed before Sep 2017. There were 2 interview rounds.

Interview Preparation Tips

Round: Offer letter
Experience: I got confirmation from HR at December, but they gave letter in march month, day by day I have to call them and follow for the offer letter, They gave offer letter after 3 months, but ask me to join within one month.

General Tips: Please dont prefer to work in Mahindra and dont spoil your carrier.
Duration: 1-3 Months

I applied via Naukri.com and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more technical details for automobile

I applied via Naukri.com and was interviewed in Feb 2020. There were 6 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Manpower management.
  • Q2. You have experienced about to handle union base manpower.
  • Q3. Technical question.
  • Q4. You must have sound technical knowledge about your field.
  • Q5. Process related.
  • Q6. You must be good in the process as well as system.

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall, good and excellent.

I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It was technial and some hr questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to excel in what you know, learning small and perfectly matters rather than knowing many things but not in depth.
So whatever you have done worked get completed hold on it.

I appeared for an interview in Feb 2021.

Interview Questionnaire 

2 Questions

  • Q1. Difference between ANN and CNN
  • Q2. BILSTM vs BERT
  • Ans. 

    BILSTM and BERT are both popular models used in Natural Language Processing (NLP) for different tasks.

    • BILSTM is a type of Recurrent Neural Network (RNN) that can process sequential data and is commonly used for tasks such as sentiment analysis and named entity recognition.

    • BERT, on the other hand, is a pre-trained Transformer model that can be fine-tuned for various NLP tasks such as question answering and text classifi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Brief your projects and prepare foundation.

I applied via Campus Placement and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Basic aptitude test ,u can practice those at Indiabix

Round 3 - Technical 

(1 Question)

  • Q1. Technical Interview related to basics of Automotive coatings,Testing of Paints
Round 4 - HR 

(3 Questions)

  • Q1. Where do u see yourself after 5 years
  • Ans. 

    In 5 years, I see myself as a successful Assistant Manager, leading a team and contributing to the growth of the company.

    • Leading a team of motivated individuals

    • Implementing strategies to improve efficiency and productivity

    • Contributing to the growth and success of the company

    • Continuing to learn and develop new skills

    • Building strong relationships with colleagues and clients

  • Answered by AI
  • Q2. Your strengths and weaknesses
  • Ans. 

    My strengths include leadership, problem-solving, and communication skills. My weaknesses include being overly detail-oriented and sometimes taking on too much responsibility.

    • Strength: Leadership - I have experience leading teams and guiding them towards achieving goals.

    • Strength: Problem-solving - I am able to analyze complex situations and come up with effective solutions.

    • Strength: Communication skills - I am able to ...

  • Answered by AI
  • Q3. Why do u want to join Bajaj
  • Ans. 

    I want to join Bajaj because of its strong reputation, growth opportunities, and alignment with my skills and values.

    • Bajaj has a strong reputation in the industry for its quality products and customer service.

    • The company offers excellent growth opportunities and career advancement prospects.

    • I believe my skills and experience align well with the requirements of the Assistant Manager role at Bajaj.

    • I am impressed by Bajaj...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep on Learning and be confident in whatever you say.If you dont know the answer kindly say 'I am not aware of the answer'Dont say anything rubbish
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Past details of work experience
  • Q2. Salary expectations in organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare what is mentioned in resume and try to find references

I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Always asked Technical questions...like New projects, Improvement, Innovation, Quality,Cost savings & Productivity related

Interview Preparation Tips

Interview preparation tips for other job seekers - Always go for interview with deep technical knowledge of our product.
Mahindra is also wants a great learner.

Tata Motors Interview FAQs

How many rounds are there in Tata Motors Customer Care Manager interview?
Tata Motors interview process usually has 2 rounds. The most common rounds in the Tata Motors interview process are Resume Shortlist and HR.
How to prepare for Tata Motors Customer Care Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tata Motors. The most common topics and skills that interviewers at Tata Motors expect are Clustering, Machine, Process study and service marketing.

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Tata Motors Customer Care Manager Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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Tata Motors Customer Care Manager Salary
based on 43 salaries
₹11.6 L/yr - ₹26.2 L/yr
126% more than the average Customer Care Manager Salary in India
View more details

Tata Motors Customer Care Manager Reviews and Ratings

based on 6 reviews

3.8/5

Rating in categories

4.5

Skill development

3.9

Work-life balance

3.8

Salary

4.7

Job security

4.0

Company culture

3.5

Promotions

4.0

Work satisfaction

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