AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Mahindra & Mahindra
Compare
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter interviews by
Mahindra & Mahindra Customer Care Manager Interview Questions and Answers
Mahindra & Mahindra Customer Care Manager Interview Experiences
4 interviews found
Anonymous
(2 Questions)
- Q1. All technical and soft skills
- Q2. Market understanding
Selected
I appeared for an interview in Feb 2025, where I was asked the following questions.
- Q1. Why you left your current job?
- Ans.
I left my current job to pursue new challenges and opportunities for growth in a dynamic environment.
Seeking professional growth: I wanted to expand my skills in customer care management.
Desire for new challenges: My previous role became routine, and I was eager for more diverse responsibilities.
Company culture: I was looking for a workplace that aligns more closely with my values and work style.
Career advancement: I a...
- Q2. Are you ready to travelling all india?
I appeared for an interview in Dec 2023.
(3 Questions)
- Q1. Role of Customer care manager
- Ans.
Customer care managers oversee customer service operations, ensuring customer satisfaction and resolving issues.
Manage customer service team and operations
Ensure customer satisfaction and retention
Resolve customer complaints and issues
Implement customer service policies and procedures
Train and develop customer service staff
Analyze customer feedback and data to improve service
Collaborate with other departments to enhanc
- Q2. What is the SAR
- Ans.
SAR stands for Specific Absorption Rate, which measures the rate at which energy is absorbed by the human body when exposed to a radio frequency electromagnetic field.
SAR is measured in watts per kilogram (W/kg).
It is used to assess the potential health risks of mobile phones and other wireless devices.
Different countries have set limits for SAR levels to ensure safety for users.
For example, the FCC in the United State...
- Q3. Service process
I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.
(2 Questions)
- Q1. Why do you want to join Mahindra?
- Q2. Brief about your competencies with examples
Interview Preparation Tips
- Execution
- Innovation
- Collaboration
Mahindra & Mahindra interview questions for designations
Customer Care Manager Jobs at Mahindra & Mahindra
Top trending discussions
Interview questions from similar companies
I applied via Naukri.com and was interviewed before Oct 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Vehicle chassis system
- Q2. Details of stress strain curve it's significance in design
- Ans.
Stress-strain curve shows the relationship between stress and strain in a material. It's significant in designing structures.
The curve helps in determining the material's strength, stiffness, and ductility.
It also helps in selecting the appropriate material for a specific application.
The curve can be used to predict the behavior of a material under different loading conditions.
The area under the curve represents the en...
- Q3. Overview of the role and responsibilities in the project executed till date
Interview Preparation Tips
Arun Kumar
I applied via Campus Placement
Interview Preparation Tips
Experience: Almost the entire group went off topic confusing commercialisation with privatisation. Inspite of HR manager's intervention regarding misinterpretation , group continued with privatisation.
Tips: Technical firms are not expecting high level of GD & communication skills (except when the profile demands so) . You are expected to atleast be able to keep your view point with some logical support.
If you are able to raise 2-3 points in a polite way , you are highly likely to be selected.
If the GD you are appearing is for a profile like marketing , sales or where end to end interaction matters much , u need to be highly skillfull at your communication.
Skill Tips: You must be able to relate your text book knowledge with the practical world. Focus on the applications of whatever you study.
Skills: Design Engineering, Team Leader, Team Player
College Name: NIT Jalandhar
I applied via Recruitment Consultant and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Are you aware about electronics Architectures of Commercial Vehicles ?
- Ans.
Yes, I am aware of electronics architectures of commercial vehicles.
I have experience working with CAN (Controller Area Network) bus systems.
I am familiar with the various electronic control units (ECUs) used in commercial vehicles.
I understand the importance of proper wiring and grounding in electronic systems.
I have knowledge of diagnostic tools and software used for troubleshooting electronic issues.
I am aware of th...
- Q2. Why required brake in Vehicles ?
- Ans.
Brakes are required in vehicles to slow down or stop the vehicle when necessary.
Brakes help to prevent accidents by allowing the driver to slow down or stop the vehicle when necessary
They also help to maintain control of the vehicle while driving
Different types of brakes include disc brakes, drum brakes, and anti-lock brakes
Regular maintenance of brakes is important to ensure they are functioning properly
- Q3. What is Ackerman angle ?
- Ans.
Ackerman angle is the angle formed between the steering axis and a line drawn through the center of the wheel.
It is used in the design of steering systems for vehicles.
It helps to determine the turning radius of a vehicle.
The angle varies depending on the type of vehicle and its intended use.
A larger Ackerman angle is used for vehicles that require tighter turning radius, such as go-karts.
A smaller Ackerman angle is us...
Interview Preparation Tips
Interview Questionnaire
4 Questions
- Q1. Tell us something about your self, summer inetrnship, family etc. ?
- Ans.
I am a hardworking individual with a passion for learning and growth. I completed a summer internship in marketing and come from a supportive family.
I am a hardworking individual
Passionate about learning and growth
Completed a summer internship in marketing
Come from a supportive family
- Q2. Demonstrate how will you retain an employee at your dealer's?
- Q3. Are you comfortable with working in different city and travelling?
- Ans.
Yes, I am comfortable with working in different cities and travelling.
I have previous experience working in different cities and travelling for work.
I am adaptable and can quickly adjust to new environments.
I enjoy exploring new places and meeting new people.
I understand the importance of being flexible and available for work-related travel.
I am willing to make necessary arrangements to ensure smooth travel and work ex
- Q4. Why did you enter the GD late?
- Ans.
I apologize for being late. I had an emergency that I had to attend to.
I had an unexpected emergency that required my immediate attention
I made sure to inform the organizers as soon as I could
I understand the importance of punctuality and will ensure it in the future
Interview Preparation Tips
Experience: Its a simple test to check your people skills, your personality and whether you are capable to handle difficult situations
Tips: Its very simple, no need to worry abt it. Everyone clears this one.
Round: Group Discussion
Experience: The GD took place on 12th feb and so the topic was very recent. Everybody had abundant data and thus plenty of points to make. It was a well structured GD, 10 minutes to discuss and 5 minutes to individually conclude the topic. I made my first point pretty late which was a wrong thing to do as I was asked about this in my interview. Later on I was successful to put 3-4 distinct points and as I was 8th amongst 10 ppl I could structure my conclusion well.
Tips: 1. Please read about the recent topics in newspaper.2.Numbers aren't important they don't make much difference. 3. If you are applying for marketing/sales job be presentable, improve your diction and grammar. 4.Make distinct points.
Duration: 15 minutes
Round: HR Interview
Experience: The HRs were very calm and poised, they gave me enough time to frame my answers. Overall it was a pleasant experience.
Tips: Be yourself and show that you need this job. Show that you come from a family which is supportive and that you are flexible when it comes to location.
College Name: KJ SOMAIYA INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH
Pawan Kumar
I appeared for an interview in Jun 2017.
Interview Preparation Tips
Experience: it was very optimistic.
Tips: always be positive
I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. It was technial and some hr questions
Interview Preparation Tips
So whatever you have done worked get completed hold on it.
Mahindra & Mahindra Interview FAQs
Tell us how to improve this page.
Mahindra & Mahindra Interviews By Designations
- Mahindra & Mahindra Deputy Manager Interview Questions
- Mahindra & Mahindra Assistant Manager Interview Questions
- Mahindra & Mahindra Quality Engineer Interview Questions
- Mahindra & Mahindra Diploma Trainee Engineer Interview Questions
- Mahindra & Mahindra Team Lead Interview Questions
- Mahindra & Mahindra Senior Engineer Interview Questions
- Mahindra & Mahindra Production Engineer Interview Questions
- Mahindra & Mahindra Mechanical Engineer Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Non Voice Customer Care Executive Interview Questions
- Customer Care Associate Interview Questions
- Customer Service Executive Interview Questions
- Customer Care Representative Interview Questions
- Customer Service Associate Interview Questions
- Customer Care Interview Questions
- Customer Support Executive Interview Questions
- Show more
Mahindra & Mahindra Customer Care Manager Interview Process
based on 5 interviews
1 Interview rounds
- One-on-one Round
Interview Questions from Similar Companies
Fast track your campus placements
Mahindra & Mahindra Customer Care Manager Reviews and Ratings
based on 48 reviews
Rating in categories
|
Deputy Manager
2.8k
salaries
|  ₹5.1 L/yr - ₹19 L/yr |
|
Assistant Manager
2.3k
salaries
| ₹4.2 L/yr - ₹12.8 L/yr |
|
Manager
1.5k
salaries
| ₹10 L/yr - ₹29.4 L/yr |
|
Senior Engineer
987
salaries
| ₹5 L/yr - ₹18 L/yr |
|
Team Lead
808
salaries
| ₹1.5 L/yr - ₹9.3 L/yr |
Tata Motors
Maruti Suzuki
Ashok Leyland
Hero MotoCorp
- Home >
- Interviews >
- Mahindra & Mahindra Interview Questions >
- Mahindra & Mahindra Customer Care Manager Interview Questions
