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Mahindra & Mahindra Customer Care Manager Interview Questions and Answers

Updated 2 Jan 2024

Mahindra & Mahindra Customer Care Manager Interview Experiences

2 interviews found

Customer Care Manager Interview Questions & Answers

user image Anonymous

posted on 2 Jan 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Dec 2023.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Role of Customer care manager
  • Ans. 

    Customer care managers oversee customer service operations, ensuring customer satisfaction and resolving issues.

    • Manage customer service team and operations

    • Ensure customer satisfaction and retention

    • Resolve customer complaints and issues

    • Implement customer service policies and procedures

    • Train and develop customer service staff

    • Analyze customer feedback and data to improve service

    • Collaborate with other departments to enhanc

    • Answered by AI
    Add your answer
  • Q2. What is the SAR
  • Ans. 

    SAR stands for Specific Absorption Rate, which measures the rate at which energy is absorbed by the human body when exposed to a radio frequency electromagnetic field.

    • SAR is measured in watts per kilogram (W/kg).

    • It is used to assess the potential health risks of mobile phones and other wireless devices.

    • Different countries have set limits for SAR levels to ensure safety for users.

    • For example, the FCC in the United State...

    • Answered by AI
    Add your answer
  • Q3. Service process
    • Add your answer

Customer Care Manager Interview Questions & Answers

user image BALARAJU MUNAGARI

posted on 7 Aug 2022

I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join Mahindra?
    • View 1 more answer
  • Q2. Brief about your competencies with examples
    • Add your answer

Interview Preparation Tips

Topics to prepare for Mahindra & Mahindra Customer Care Manager interview:
  • Execution
  • Innovation
  • Collaboration
Interview preparation tips for other job seekers - If you are strong at execution, it is a great company to work for.

Customer Care Manager Interview Questions Asked at Other Companies

asked in Chowgule Industries
Q1. how will you be handling irate customers? what is that you did in ... read more
View answer (1)
asked in Mahindra Automotives
Q2. What is the function of common rail system in diesel engine
View answer (1)
asked in Mahindra Automotives
Q3. How do you analysis of failed part under warranty
View answer (1)
asked in CARS24
Q4. what are the features of the car
View answers (2)
asked in Amazon
Q5. What is the reason of Swiss
View answer (1)
View All

Customer Care Manager Jobs at Mahindra & Mahindra

View all

Interview questions from similar companies

Customer Care Manager Interview Questions & Answers

Mahindra Automotives user image Anonymous

posted on 15 Jan 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is the function of common rail system in diesel engine
  • Ans. 

    Common rail system is a fuel injection system used in diesel engines to improve fuel efficiency and reduce emissions.

    • The system uses a high-pressure pump to deliver fuel to a common rail that supplies fuel to individual injectors.

    • The fuel is pressurized up to 2000 bar, which allows for more precise fuel injection and better combustion.

    • The system also allows for multiple injections per cycle, which further improves fuel...

    • Answered by AI
    Add your answer
  • Q2. How do you analysis of failed part under warranty
  • Ans. 

    Failed parts under warranty are analyzed by identifying the root cause and determining if it is a manufacturing defect or user error.

    • Collect data on the failed part and the circumstances surrounding its failure

    • Conduct a thorough investigation to identify the root cause of the failure

    • Determine if the failure was due to a manufacturing defect or user error

    • If it was a manufacturing defect, take corrective action to preven...

    • Answered by AI
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Regarding expectations
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Completing their target only for number of persons

Customer Care Manager Interview Questions & Answers

Tata Motors user image Anonymous

posted on 8 Jun 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What work did you do in the previous company
  • Ans. I'm already experienced in Maruti Suzuki, so I'm explaining about work process
    • Answered Anonymously
    Add your answer
  • Q2. Why did you left that company
    • Add your answer
  • Q3. I'm working in 3 years in that company, but salary is not increasing continuously
    • Add your answer

Customer Care Executive Interview Questions & Answers

Maruti Suzuki user image Anonymous

posted on 18 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Company Website and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Why you left your previous job?
    • Add your answer
  • Q2. What’s your salary expectation
    • Add your answer
  • Q3. Share some experience of yours what was your work profile in cars24
    • Add your answer

Interview Preparation Tips

Topics to prepare for Maruti Suzuki Customer Care Executive interview:
  • Presentation Skills

Customer Service Executive Interview Questions & Answers

Hyundai Motor India Limited user image Anonymous

posted on 7 Jan 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What do you like most about working here?
    • Add your answer
  • Q2. What is your biggest strength?
    • Add your answer
  • Q3. Why do we hire you?
  • Ans. For this role because of my relevant skills, experience, and passion for the industry
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Understand your industry

Customer Care Executive Interview Questions & Answers

TVS Motor user image Anonymous

posted on 6 Sep 2023

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. How do you deal with difficult situations?
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Behavioral questions
    • Add your answer

Customer Care Executive Interview Questions & Answers

BMW user image Anonymous

posted on 3 May 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I was interviewed before May 2022.

Round 1 - Technical 

(3 Questions)

  • Q1. I hope BMW is a good
  • Ans. Thare are caring and marketing exilent in BMW company
    • Answered Anonymously
    Add your answer
  • Q2. Bmw car is amazing but value is down in market
    • Add your answer
  • Q3. When I see bmw my heart say amazing 😍🤩...
    • Add your answer

Customer Service Associate Interview Questions & Answers

Bajaj Auto user image Anonymous

posted on 19 Apr 2022

I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Why should we hire you?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why are you looking for a change?
    • Add your answer
  • Q5. What are your strengths and weaknesses?
    • Add your answer
  • Q6. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Bajaj Auto Customer Service Associate interview:
  • Be confident
  • Become learner
  • Discipline
Interview preparation tips for other job seekers - Be honest always in your company,welcome your customer always with great 😊 smile
Your intresting area or your experience is more valuable for company don't jump or don't change your industry more then 1.

If customer satisfied then your goal achieved.

Customer Service Associate Interview Questions & Answers

Hinduja Group user image Anonymous

posted on 31 Aug 2022

I applied via Newspaper Ad and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be urself:
Don't be try to over confidence
More about working at Mahindra & Mahindra
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Mahindra & Mahindra Interview FAQs

How many rounds are there in Mahindra & Mahindra Customer Care Manager interview?
Mahindra & Mahindra interview process usually has 1 rounds. The most common rounds in the Mahindra & Mahindra interview process are One-on-one Round.
How to prepare for Mahindra & Mahindra Customer Care Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Mahindra & Mahindra. The most common topics and skills that interviewers at Mahindra & Mahindra expect are Inventory Management, Relationship Management, Spare Parts, Service Management and Patent Drafting.
What are the top questions asked in Mahindra & Mahindra Customer Care Manager interview?

Some of the top questions asked at the Mahindra & Mahindra Customer Care Manager interview -

  1. What is the ...read more
  2. Role of Customer care mana...read more
  3. Service proc...read more

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Mahindra & Mahindra Customer Care Manager Salary
based on 200 salaries
₹6.1 L/yr - ₹22.3 L/yr
101% more than the average Customer Care Manager Salary in India
View more details

Mahindra & Mahindra Customer Care Manager Reviews and Ratings

based on 50 reviews

4.1/5

Rating in categories

3.9

Skill development

3.7

Work-Life balance

3.8

Salary & Benefits

4.1

Job Security

3.9

Company culture

3.4

Promotions/Appraisal

3.8

Work Satisfaction

Explore 50 Reviews and Ratings
Customer Care Manager Jobs at Mahindra & Mahindra
Customer Care Manager

Ahmedabad,

Vadodara

3-9 Yrs

Not Disclosed

Customer Care Manager

Bhubaneswar,

Kendujhar

5-10 Yrs

₹ 8.1-18 LPA

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