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Mahindra & Mahindra Customer Care Manager Interview Questions and Answers
Mahindra & Mahindra Customer Care Manager Interview Experiences
3 interviews found
Anonymous
(2 Questions)
- Q1. All technical and soft skills
- Q2. Market understanding
I was interviewed in Dec 2023.
(3 Questions)
- Q1. Role of Customer care manager
- Ans.
Customer care managers oversee customer service operations, ensuring customer satisfaction and resolving issues.
Manage customer service team and operations
Ensure customer satisfaction and retention
Resolve customer complaints and issues
Implement customer service policies and procedures
Train and develop customer service staff
Analyze customer feedback and data to improve service
Collaborate with other departments to enhanc
- Q2. What is the SAR
- Ans.
SAR stands for Specific Absorption Rate, which measures the rate at which energy is absorbed by the human body when exposed to a radio frequency electromagnetic field.
SAR is measured in watts per kilogram (W/kg).
It is used to assess the potential health risks of mobile phones and other wireless devices.
Different countries have set limits for SAR levels to ensure safety for users.
For example, the FCC in the United State...
- Q3. Service process
I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.
(2 Questions)
- Q1. Why do you want to join Mahindra?
- Q2. Brief about your competencies with examples
Interview Preparation Tips
- Execution
- Innovation
- Collaboration
Customer Care Manager Jobs at Mahindra & Mahindra
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Interview questions from similar companies
I applied via Naukri.com and was interviewed in Jun 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Technical questions
- Q2. Work experience and KRAs
- Q3. Background check
- Q4. Psychological assessment
Interview Preparation Tips
It will mostly technical and they will fathom the depth of your knowledge
Pawan Kumar
I was interviewed in Jun 2017.
Interview Preparation Tips
Experience: it was very optimistic.
Tips: always be positive
I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. What improvements you did in your last company ?
Interview Preparation Tips
Interview Questionnaire
4 Questions
- Q1. Tell us something about your self, summer inetrnship, family etc. ?
- Ans.
I am a hardworking individual with a passion for learning and growth. I completed a summer internship in marketing and come from a supportive family.
I am a hardworking individual
Passionate about learning and growth
Completed a summer internship in marketing
Come from a supportive family
- Q2. Demonstrate how will you retain an employee at your dealer's?
- Ans.
To retain an employee, I will focus on creating a positive work environment and offering opportunities for growth and development.
Offer competitive salaries and benefits
Provide opportunities for training and development
Create a positive work culture with open communication and recognition
Offer flexible work arrangements
Provide opportunities for career advancement within the company
Regularly check in with employees to a...
- Q3. Are you comfortable with working in different city and travelling?
- Ans.
Yes, I am comfortable with working in different cities and travelling.
I have previous experience working in different cities and travelling for work.
I am adaptable and can quickly adjust to new environments.
I enjoy exploring new places and meeting new people.
I understand the importance of being flexible and available for work-related travel.
I am willing to make necessary arrangements to ensure smooth travel and work ex
- Q4. Why did you enter the GD late?
- Ans.
I apologize for being late. I had an emergency that I had to attend to.
I had an unexpected emergency that required my immediate attention
I made sure to inform the organizers as soon as I could
I understand the importance of punctuality and will ensure it in the future
Interview Preparation Tips
Experience: Its a simple test to check your people skills, your personality and whether you are capable to handle difficult situations
Tips: Its very simple, no need to worry abt it. Everyone clears this one.
Round: Group Discussion
Experience: The GD took place on 12th feb and so the topic was very recent. Everybody had abundant data and thus plenty of points to make. It was a well structured GD, 10 minutes to discuss and 5 minutes to individually conclude the topic. I made my first point pretty late which was a wrong thing to do as I was asked about this in my interview. Later on I was successful to put 3-4 distinct points and as I was 8th amongst 10 ppl I could structure my conclusion well.
Tips: 1. Please read about the recent topics in newspaper.2.Numbers aren't important they don't make much difference. 3. If you are applying for marketing/sales job be presentable, improve your diction and grammar. 4.Make distinct points.
Duration: 15 minutes
Round: HR Interview
Experience: The HRs were very calm and poised, they gave me enough time to frame my answers. Overall it was a pleasant experience.
Tips: Be yourself and show that you need this job. Show that you come from a family which is supportive and that you are flexible when it comes to location.
College Name: KJ SOMAIYA INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH
Arun Kumar
I applied via Campus Placement
Interview Preparation Tips
Experience: Almost the entire group went off topic confusing commercialisation with privatisation. Inspite of HR manager's intervention regarding misinterpretation , group continued with privatisation.
Tips: Technical firms are not expecting high level of GD & communication skills (except when the profile demands so) . You are expected to atleast be able to keep your view point with some logical support.
If you are able to raise 2-3 points in a polite way , you are highly likely to be selected.
If the GD you are appearing is for a profile like marketing , sales or where end to end interaction matters much , u need to be highly skillfull at your communication.
Skill Tips: You must be able to relate your text book knowledge with the practical world. Focus on the applications of whatever you study.
Skills: Design Engineering, Team Leader, Team Player
College Name: NIT Jalandhar
I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Foundry process Technical questions
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. It was technial and some hr questions
Interview Preparation Tips
So whatever you have done worked get completed hold on it.
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Mahindra & Mahindra Customer Care Manager Interview Process
based on 4 interviews
1 Interview rounds
- One-on-one Round
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Mahindra & Mahindra Customer Care Manager Reviews and Ratings
based on 49 reviews
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