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Mahindra & Mahindra Customer Care Manager Interview Questions and Answers

Updated 22 Jan 2025

Mahindra & Mahindra Customer Care Manager Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. All technical and soft skills
  • Q2. Market understanding
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Dec 2023.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Role of Customer care manager
  • Ans. 

    Customer care managers oversee customer service operations, ensuring customer satisfaction and resolving issues.

    • Manage customer service team and operations

    • Ensure customer satisfaction and retention

    • Resolve customer complaints and issues

    • Implement customer service policies and procedures

    • Train and develop customer service staff

    • Analyze customer feedback and data to improve service

    • Collaborate with other departments to enhanc

  • Answered by AI
  • Q2. What is the SAR
  • Ans. 

    SAR stands for Specific Absorption Rate, which measures the rate at which energy is absorbed by the human body when exposed to a radio frequency electromagnetic field.

    • SAR is measured in watts per kilogram (W/kg).

    • It is used to assess the potential health risks of mobile phones and other wireless devices.

    • Different countries have set limits for SAR levels to ensure safety for users.

    • For example, the FCC in the United State...

  • Answered by AI
  • Q3. Service process

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I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join Mahindra?
  • Q2. Brief about your competencies with examples

Interview Preparation Tips

Topics to prepare for Mahindra & Mahindra Customer Care Manager interview:
  • Execution
  • Innovation
  • Collaboration
Interview preparation tips for other job seekers - If you are strong at execution, it is a great company to work for.

Customer Care Manager Jobs at Mahindra & Mahindra

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Interview questions from similar companies

I applied via Naukri.com and was interviewed in Jun 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Technical questions
  • Q2. Work experience and KRAs
  • Q3. Background check
  • Q4. Psychological assessment

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well Prepared and confident.
It will mostly technical and they will fathom the depth of your knowledge

I was interviewed in Jun 2017.

Interview Preparation Tips

Round: Resume Shortlist
Experience: it was very optimistic.
Tips: always be positive


I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What improvements you did in your last company ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Wear formal dress, shaving should be done.

Interview Questionnaire 

4 Questions

  • Q1. Tell us something about your self, summer inetrnship, family etc. ?
  • Ans. 

    I am a hardworking individual with a passion for learning and growth. I completed a summer internship in marketing and come from a supportive family.

    • I am a hardworking individual

    • Passionate about learning and growth

    • Completed a summer internship in marketing

    • Come from a supportive family

  • Answered by AI
  • Q2. Demonstrate how will you retain an employee at your dealer's?
  • Ans. 

    To retain an employee, I will focus on creating a positive work environment and offering opportunities for growth and development.

    • Offer competitive salaries and benefits

    • Provide opportunities for training and development

    • Create a positive work culture with open communication and recognition

    • Offer flexible work arrangements

    • Provide opportunities for career advancement within the company

    • Regularly check in with employees to a...

  • Answered by AI
  • Q3. Are you comfortable with working in different city and travelling?
  • Ans. 

    Yes, I am comfortable with working in different cities and travelling.

    • I have previous experience working in different cities and travelling for work.

    • I am adaptable and can quickly adjust to new environments.

    • I enjoy exploring new places and meeting new people.

    • I understand the importance of being flexible and available for work-related travel.

    • I am willing to make necessary arrangements to ensure smooth travel and work ex

  • Answered by AI
  • Q4. Why did you enter the GD late?
  • Ans. 

    I apologize for being late. I had an emergency that I had to attend to.

    • I had an unexpected emergency that required my immediate attention

    • I made sure to inform the organizers as soon as I could

    • I understand the importance of punctuality and will ensure it in the future

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Its a simple test to check your people skills, your personality and whether you are capable to handle difficult situations
Tips: Its very simple, no need to worry abt it. Everyone clears this one.

Round: Group Discussion
Experience: The GD took place on 12th feb and so the topic was very recent. Everybody had  abundant data and thus plenty of points to make. It was a well structured GD, 10 minutes to discuss and 5 minutes to individually conclude the topic. I made my first point pretty late which was a wrong thing to do as I was asked about this in my interview. Later on I was successful to put 3-4 distinct points and as I was 8th amongst 10 ppl I could structure my conclusion well.
Tips: 1. Please read about the recent topics in newspaper.2.Numbers aren't important they don't make much difference. 3. If you are  applying for marketing/sales job be presentable, improve your diction and grammar. 4.Make distinct points.
Duration: 15 minutes

Round: HR Interview
Experience: The HRs were very calm and poised, they gave me enough time to frame my answers. Overall it was a pleasant experience.
Tips: Be yourself and show that you need this job. Show that you come from a family which is supportive and that you are flexible when it comes to location.

College Name: KJ SOMAIYA INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH

I applied via Campus Placement

Interview Preparation Tips

Round: Group Discussion
Experience: Almost the entire group went off topic confusing commercialisation with privatisation. Inspite of HR manager's intervention regarding misinterpretation , group continued with privatisation.
Tips: Technical firms are not expecting high level of GD & communication skills (except when the profile demands so) . You are expected to atleast be able to keep your view point with some logical support.
If you are able to raise 2-3 points in a polite way , you are highly likely to be selected.
If the GD you are appearing is for a profile like marketing , sales or where end to end interaction matters much , u need to be highly skillfull at your communication.

Skill Tips: You must be able to relate your text book knowledge with the practical world. Focus on the applications of whatever you study.
Skills: Design Engineering, Team Leader, Team Player
College Name: NIT Jalandhar

I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Foundry process Technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It was technial and some hr questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to excel in what you know, learning small and perfectly matters rather than knowing many things but not in depth.
So whatever you have done worked get completed hold on it.
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Mahindra & Mahindra Interview FAQs

How many rounds are there in Mahindra & Mahindra Customer Care Manager interview?
Mahindra & Mahindra interview process usually has 1 rounds. The most common rounds in the Mahindra & Mahindra interview process are One-on-one Round.
How to prepare for Mahindra & Mahindra Customer Care Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Mahindra & Mahindra. The most common topics and skills that interviewers at Mahindra & Mahindra expect are Relationship Management, Spare Parts, Inventory Management, Service Management and Biochemistry.
What are the top questions asked in Mahindra & Mahindra Customer Care Manager interview?

Some of the top questions asked at the Mahindra & Mahindra Customer Care Manager interview -

  1. What is the ...read more
  2. Role of Customer care mana...read more
  3. All technical and soft ski...read more

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Mahindra & Mahindra Customer Care Manager Interview Process

based on 4 interviews

1 Interview rounds

  • One-on-one Round
View more

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Mahindra & Mahindra Customer Care Manager Salary
based on 206 salaries
₹6.8 L/yr - ₹21.6 L/yr
107% more than the average Customer Care Manager Salary in India
View more details

Mahindra & Mahindra Customer Care Manager Reviews and Ratings

based on 49 reviews

4.2/5

Rating in categories

4.0

Skill development

3.8

Work-life balance

3.9

Salary

4.2

Job security

4.0

Company culture

3.4

Promotions

3.9

Work satisfaction

Explore 49 Reviews and Ratings
Customer Care Manager

Ahmedabad,

Vadodara

3-9 Yrs

Not Disclosed

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