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Mahindra & Mahindra Customer Care Manager Interview Questions and Answers
Mahindra & Mahindra Customer Care Manager Interview Experiences
3 interviews found
(2 Questions)
- Q1. All technical and soft skills
- Q2. Market understanding
I was interviewed in Dec 2023.
(3 Questions)
- Q1. Role of Customer care manager
- Ans.
Customer care managers oversee customer service operations, ensuring customer satisfaction and resolving issues.
Manage customer service team and operations
Ensure customer satisfaction and retention
Resolve customer complaints and issues
Implement customer service policies and procedures
Train and develop customer service staff
Analyze customer feedback and data to improve service
Collaborate with other departments to enhanc
- Q2. What is the SAR
- Ans.
SAR stands for Specific Absorption Rate, which measures the rate at which energy is absorbed by the human body when exposed to a radio frequency electromagnetic field.
SAR is measured in watts per kilogram (W/kg).
It is used to assess the potential health risks of mobile phones and other wireless devices.
Different countries have set limits for SAR levels to ensure safety for users.
For example, the FCC in the United State...
- Q3. Service process
BALARAJU MUNAGARI
I applied via Referral and was interviewed before Aug 2021. There was 1 interview round.
(2 Questions)
- Q1. Why do you want to join Mahindra?
- Q2. Brief about your competencies with examples
Interview Preparation Tips
- Execution
- Innovation
- Collaboration
Customer Care Manager Jobs at Mahindra & Mahindra
Top trending discussions
Interview questions from similar companies
Customer Care Manager Interview Questions & Answers
Mahindra Automotives
Anonymous
posted on 15 Jan 2023
(2 Questions)
- Q1. What is the function of common rail system in diesel engine
- Ans.
Common rail system is a fuel injection system used in diesel engines to improve fuel efficiency and reduce emissions.
The system uses a high-pressure pump to deliver fuel to a common rail that supplies fuel to individual injectors.
The fuel is pressurized up to 2000 bar, which allows for more precise fuel injection and better combustion.
The system also allows for multiple injections per cycle, which further improves fuel...
- Q2. How do you analysis of failed part under warranty
- Ans.
Failed parts under warranty are analyzed by identifying the root cause and determining if it is a manufacturing defect or user error.
Collect data on the failed part and the circumstances surrounding its failure
Conduct a thorough investigation to identify the root cause of the failure
Determine if the failure was due to a manufacturing defect or user error
If it was a manufacturing defect, take corrective action to preven...
(1 Question)
- Q1. Regarding expectations
Interview Preparation Tips
(3 Questions)
- Q1. What work did you do in the previous company
- Ans. I'm already experienced in Maruti Suzuki, so I'm explaining about work process
- Q2. Why did you left that company
- Q3. I'm working in 3 years in that company, but salary is not increasing continuously
I applied via Company Website and was interviewed in Mar 2024. There was 1 interview round.
(3 Questions)
- Q1. Why you left your previous job?
- Q2. What’s your salary expectation
- Q3. Share some experience of yours what was your work profile in cars24
Interview Preparation Tips
- Presentation Skills
Customer Service Executive Interview Questions & Answers
Hyundai Motor India Limited
Anonymous
posted on 7 Jan 2024
I applied via Company Website and was interviewed in Dec 2023. There was 1 interview round.
(3 Questions)
- Q1. What do you like most about working here?
- Q2. What is your biggest strength?
- Q3. Why do we hire you?
- Ans. For this role because of my relevant skills, experience, and passion for the industry
Interview Preparation Tips
(1 Question)
- Q1. How do you deal with difficult situations?
(1 Question)
- Q1. Behavioral questions
Selected
I was interviewed before May 2022.
(3 Questions)
- Q1. I hope BMW is a good
- Ans. Thare are caring and marketing exilent in BMW company
- Q2. Bmw car is amazing but value is down in market
- Q3. When I see bmw my heart say amazing 😍🤩...
I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.
(6 Questions)
- Q1. What are your salary expectations?
- Q2. Why should we hire you?
- Q3. Share details of your previous job.
- Q4. Why are you looking for a change?
- Q5. What are your strengths and weaknesses?
- Q6. Tell me about yourself.
Interview Preparation Tips
- Be confident
- Become learner
- Discipline
Your intresting area or your experience is more valuable for company don't jump or don't change your industry more then 1.
If customer satisfied then your goal achieved.
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Mahindra & Mahindra Interviews By Designations
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Interview Questions for Popular Designations
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Mahindra & Mahindra Customer Care Manager Interview Process
based on 4 interviews
1 Interview rounds
- One-on-one Round
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Mahindra & Mahindra Customer Care Manager Reviews and Ratings
based on 49 reviews
Rating in categories
|
Deputy Manager
2.8k
salaries
|  ₹5.1 L/yr - ₹19 L/yr |
|
Assistant Manager
2.2k
salaries
| ₹4.2 L/yr - ₹12.8 L/yr |
|
Manager
1.5k
salaries
| ₹10 L/yr - ₹29.4 L/yr |
|
Senior Engineer
970
salaries
| ₹6.5 L/yr - ₹17 L/yr |
|
Team Lead
820
salaries
| ₹1.5 L/yr - ₹9.3 L/yr |
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