Altos Global Services Assistant Team Leader Interview Questions and Answers

Customer service is the provision of assistance and support to customers before, during, and after a purchase or interaction.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, o...read more

Inbound refers to receiving communication or requests, while outbound refers to initiating communication or making requests.

• Inbound involves receiving calls, messages, or requests from customers or clients.

• Outbound involves making calls, sending messages, or initiating contact with customers or clients.

• Inbound focuses on addressing customer inquiries, providing support, or handling complaints.

• Outbound focuses on sales ...read more

Experienced team leader with a background in retail management and a passion for motivating and developing team members.

• Over 5 years of experience in retail management

• Proven track record of successfully leading teams to achieve sales targets

• Skilled in coaching and mentoring team members to reach their full potential

• Strong communication and interpersonal skills

• Passionate about creating a positive work environment

I have over 5 years of experience in leadership roles, including managing teams and overseeing projects.

• Managed a team of 10 employees in my previous role

• Successfully implemented a new project management system that improved efficiency by 20%

• Led weekly team meetings to discuss progress and address any issues

• Trained new team members on company policies and procedures