Allied Digital Services Desktop Support Engineer L1 and L2 Interview Questions and Answers

Q1. Previous experience
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What is pop3 and imap in outlook
What is ram and different between ram and rom

Q1. What is Ost and pst. What is bsod
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Q1. Tell me something about your self
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Q2. OSI layer, different in rj 45 and rj 11 connector,
Ans. 
RJ-45 and RJ-11 connectors differ in the number of pins and the OSI layer they operate on.
• RJ-45 has 8 pins while RJ-11 has 4 or 6 pins.

• RJ-45 operates on the Physical and Data Link layers of the OSI model.

• RJ-11 operates on the Physical layer of the OSI model.

• RJ-45 is used for Ethernet connections while RJ-11 is used for telephone connections.
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Q3. Different in workgroup and domain
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Workgroup is a peer-to-peer network while domain is a centralized network managed by a domain controller.
• Workgroup is suitable for small networks while domain is suitable for large networks.

• In workgroup, each computer has its own user accounts while in domain, user accounts are managed centrally.

• Domain provides better security and easier management of resources.

• Workgroup does not have a centralized authentication syste...read more
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Q4. How to make bootable pendrive
Ans. 
To make a bootable pendrive, use a tool like Rufus or Windows Media Creation Tool.
• Download and install a bootable USB tool like Rufus or Windows Media Creation Tool

• Insert the USB drive and select it in the tool

• Select the ISO file or operating system you want to make bootable

• Click on the 'Start' button and wait for the process to complete

• Once done, restart your computer and boot from the USB drive
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Q1. Tell me about your self
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Q2. Whats is network and what are the types
Ans. 
A network is a group of interconnected devices that can communicate and share resources. There are two types of networks: LAN and WAN.
• A LAN (Local Area Network) is a network that covers a small area, such as a home, office, or building.

• A WAN (Wide Area Network) is a network that covers a large geographical area, such as a city, country, or even the world.

• Other types of networks include WLAN (Wireless Local Area Network...read more
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Q1. If a Computer audio is not working what would you check first
Ans. 
Check the volume settings and audio output device.
• Check if the volume is muted or turned down

• Ensure the correct audio output device is selected

• Check if the audio drivers are up to date

• Restart the computer and check again

• Try using headphones or external speakers to isolate the issue
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Q1. Basic question regarding personal details
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Q2. Technical skill details
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Q1. Basic technical support engineer question
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Q2. What domain, how to configuration outlook,
Ans. 
To configure Outlook, you need to know the domain name and server settings.
• Open Outlook and go to File > Account Settings > Account Settings

• Click on New to add a new email account

• Enter your name, email address, and password

• Select the account type (POP or IMAP) and enter the incoming and outgoing server settings

• Click on Test Account Settings to ensure everything is working properly

• Click on Finish to complete the setup p
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Q1. Salary discussion and join date
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Q2. Joining date discussion
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Q1. Basic Education, full experience and current job responsibilities
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Q1. What is tcp in network? If your system in under Trojan attack then, what will be the first step you will do?? Difference between the ost and pst.
Ans. 
TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.
• TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

• If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

• OST (Offline ...read more
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Q1. Hardware and software related questions
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