Newgen Software Technologies Desktop Support Engineer L1 Interview Questions and Answers

What is pop3 and imap in outlook
What is ram and different between ram and rom

Q1. What is Ost and pst. What is bsod
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Q1. What is the difference of OST and PST.
Ans. 
OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.
• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more
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Q2. What is the difference of OS and Device manager.
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OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.
• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more
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Q1. What is your qualification.
Ans. 
I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.
• Bachelor's degree in Computer Science

• 3 years of experience in desktop support
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Q2. How many years of experience do you have.
Ans. 
I have 5 years of experience in Desktop Support roles.
• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills
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Q3. What is your preferred Salary.
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My preferred salary is negotiable based on the responsibilities and benefits offered.
• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities
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Q4. You are comfortable of this areas.
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Q1. Basic Education, full experience and current job responsibilities
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Q1. What is tcp in network? If your system in under Trojan attack then, what will be the first step you will do?? Difference between the ost and pst.
Ans. 
TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.
• TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

• If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

• OST (Offline ...read more
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Everything is easy if u good at aptitude

They asked c,c++, Java questions

You should be good at nearby knowledge or general knowledge

Q1. What is your goal in life
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Q2. Tell me about yourself
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Q3. Why should I hire you in this company
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Q4. Tell me your short term goal and long term goal
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Q1. What is Networking
Ans. 
Networking is the practice of connecting computers and other devices to share resources and communicate with each other.
• Networking involves the use of hardware devices like routers, switches, and cables to create a network.

• It also includes the use of software protocols like TCP/IP to enable communication between devices.

• Networking allows for sharing resources such as files, printers, and internet connections among conn...read more
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Q1. What is Hardware
Ans. 
Hardware refers to the physical components of a computer system that can be touched and seen.
• Includes components like CPU, motherboard, RAM, hard drive, graphics card, etc.

• Responsible for processing data and executing instructions.

• Examples: keyboard, mouse, monitor, printer.
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Q1. What is the IP and types version
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IP stands for Internet Protocol. It is a unique numerical address assigned to each device connected to a computer network.
• IP is used to identify and locate devices on a network.

• There are two versions of IP: IPv4 and IPv6.

• IPv4 uses a 32-bit address and is the most widely used version.

• IPv6 uses a 128-bit address and provides a larger address space.

• Examples of IP addresses: 192.168.0.1 (IPv4) and 2001:0db8:85a3:0000:0000:
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Q1. About your Introduction, experience
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