Air India Cabin Crew Interview Questions and Answers

I am a highly motivated and customer-oriented individual with a passion for travel and providing exceptional service.

• I have excellent communication and interpersonal skills, which I have developed through my previous customer service roles.

• I am a quick learner and can adapt to new situations and environments easily.

• I have a strong attention to detail and can handle multiple tasks efficiently.

• I am fluent in multiple lan...read more

I have worked in customer service roles, demonstrating my ability to handle various customer needs and provide excellent service.

• Worked as a customer service representative at XYZ Company, assisting customers with their inquiries and resolving issues

• Managed a team of customer service agents, ensuring high levels of customer satisfaction

• Received positive feedback from customers for my friendly and helpful attitude

• Traine...read more

I will cope up with younger colleagues by being open-minded, adaptable, and fostering a positive work environment.

• I will actively listen to their ideas and perspectives, valuing their contributions.

• I will be open to learning from them and embracing new technologies or trends they may bring.

• I will encourage collaboration and teamwork, creating a supportive and inclusive atmosphere.

• I will offer guidance and mentorship wh...read more

When faced with a conflict as a cabin crew member, it is important to remain calm, assess the situation, and use effective communication and problem-solving skills to resolve the conflict.

• Stay calm and composed

• Assess the situation and identify the cause of the conflict

• Listen actively to all parties involved

• Communicate effectively and empathetically

• Find a mutually agreeable solution

• Involve the necessary authorities if r...read more