Aditya Birla Fashion and Retail Sales Officer Interview Questions and Answers

To onboard a new customer, it is important to establish a good relationship and understand their needs. Field work challenges include time management and communication.

• Introduce yourself and your company

• Ask questions to understand their needs and goals

• Provide relevant information and solutions

• Follow up regularly to ensure satisfaction

• Challenges include managing time effectively and communicating clearly with customers

• E...read more

Sales is the process of persuading a potential customer to buy a product or service.

• Sales involves identifying potential customers and their needs

• It requires effective communication and negotiation skills

• Salespeople must be knowledgeable about the product or service they are selling

• Sales can be done through various channels such as face-to-face, phone, email, or online

• Examples of sales include selling cars, insurance,

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves listening to and understanding the needs of the customer

• It includes providing helpful and accurate information about products or services

• It also involves resolving any issues or complaints the customer may have

• Examples of good customer service include prompt responses, personalized attenti...read more