Adept Telecom Customer Support Executive Interview Questions and Answers

Q1. Waste of time to attend the interview
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Q2. Waste of time to attend the interview instead of that prefer other jobs
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Q1. How to configure router
Ans. 
To configure a router, access the router's web interface and enter the necessary settings.
• Connect to the router via Ethernet or Wi-Fi

• Open a web browser and enter the router's IP address

• Enter the login credentials (usually admin/admin)

• Navigate to the settings page and configure as needed

• Save the changes and restart the router
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Q2. How many ways you can connect your computer with Internet
Ans. 
There are several ways to connect a computer to the internet.
• Wired connection through Ethernet cable

• Wireless connection through Wi-Fi

• Mobile hotspot using a smartphone or tablet

• Dial-up connection using a phone line and modem

• Satellite connection

• Broadband connection through DSL or cable modem
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Q1. Asked multiple technical questions related to MW domain
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Q1. Only salary and notice period discussion
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One hour filling in certain details, attending questionnaires and solving puzzles.

Q1. HR general questions pn current role and scenario based queries.
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Q1. Why do you want to work here?
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Q2. Looking for an opportunity to grow
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Q1. Some grammmr and vocabulary test
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Q1. How would you handle angry customer?
Ans. 
I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to the customer's complaint

• Empathize with their situation and apologize for any inconvenience caused

• Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

• Follow up with the customer to ensure their iss
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Q2. Why do you want to work here?
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Q1. How to install operating system?
Ans. 
To install an operating system, you need to boot from the installation media and follow the on-screen instructions.
• Insert the installation media (such as a USB drive or DVD) into the computer

• Restart the computer and boot from the installation media

• Follow the on-screen instructions to select language, partition the disk, and install the OS

• Wait for the installation process to complete and then restart the computer
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Q2. Difference between router & Switch
Ans. 
Router connects multiple networks while switch connects devices within a network.
• Router operates at the network layer (Layer 3) of the OSI model, while switch operates at the data link layer (Layer 2).

• Router uses IP addresses to route data between different networks, while switch uses MAC addresses to forward data within a network.

• Router can determine the best path for data packets to travel between networks, while swi...read more
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Q1. They will ask for your previous rules and responsibilities
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Q2. They ask about your self introduction
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Q1. They ask that are you ok for rotiational shifts
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Q2. Tell me about anything about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is essential for building and maintaining customer relationships

• It involves addressing customer inquiries, resolving issues, and providing guidance

• Good customer service can lead to customer satisfaction and loyalty

• Examples: answering phone calls, responding to emails, handling returns and exchan
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