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Accenture Desktop Support Engineer Interview Questions, Process, and Tips for Experienced
Top Accenture Desktop Support Engineer Interview Questions and Answers for Experienced
- Q1. Blue screen of death error
- Q2. How to boot a new laptop
- Q3. Troubleshooting for VPN issues
Accenture Desktop Support Engineer Interview Experiences for Experienced
5 interviews found
Kushagra Pandey
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Name & bio & education
- Q2. Future goals & achievements.
- Ans.
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)
Gain experience in troubleshooting complex technical issues
Lead projects to improve efficiency and productivity in the IT department
(2 Questions)
- Q1. What is dhcp ?
- Ans.
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
DHCP assigns IP addresses to devices on a network
It also provides other network configuration information such as subnet mask and default gateway
DHCP servers lease IP addresses to devices for a specific period of time
DHCP helps in reducing manual configuration errors
- Q2. How to boot a new laptop
- Ans.
To boot a new laptop, you need to press the power button and wait for the operating system to load.
Press the power button to turn on the laptop
Wait for the manufacturer's logo to appear on the screen
The operating system will start loading
Enter any necessary login credentials if prompted
(2 Questions)
- Q1. Networking question about class a - e
- Q2. Tricky question about topology
Interview Preparation Tips
Skills evaluated in this interview
Mohd Sharif
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There were 3 interview rounds.
(1 Question)
- Q1. Related Work Experience
(2 Questions)
- Q1. DNS, DHCP, OSI Model Networking & SCCM patching management ITIL
- Q2. Dora process, Active Directory and domain controller
(1 Question)
- Q1. Technical and communication skills
Vinti
I applied via Referral and was interviewed in Feb 2024. There were 3 interview rounds.
(1 Question)
- Q1. What is your hobby
(2 Questions)
- Q1. Why did you do masters and why have you entered in IT sector
- Q2. Are you able to relocate in gurugram
(1 Question)
- Q1. Troubleshooting of network
- Ans.
Troubleshooting network issues involves identifying the problem, isolating the cause, and implementing a solution.
Check physical connections (cables, ports)
Verify network settings (IP address, DNS, gateway)
Use network troubleshooting tools (ping, traceroute)
Check for network congestion or bandwidth issues
Update network drivers or firmware
Restart networking devices (routers, switches)
Consult network documentation or sup
Interview Preparation Tips
- strong english communication ski
Skills evaluated in this interview
What people are saying about Accenture
I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 2 interview rounds.
(6 Questions)
- Q1. Related Microsoft office
- Q2. About Operating system Eg. Current version of OS
- Q3. Blue screen of death error
- Ans.
The blue screen of death (BSOD) is an error screen displayed on Windows operating systems when a critical system error occurs.
BSOD is usually caused by hardware or software issues
Common causes include faulty RAM, driver conflicts, or system file corruption
Troubleshooting steps may include checking hardware connections, updating drivers, or running system diagnostics
Examples of BSOD error codes include DRIVER_IRQL_NOT_L...
- Q4. Networking commands and protocols
- Q5. Active Directory, SCCM
- Q6. Troubleshooting for VPN issues
- Ans.
Troubleshooting steps for VPN issues
Check network connectivity
Verify VPN client settings
Restart VPN services
Update VPN client software
Check firewall and antivirus settings
Contact VPN service provider for assistance
Interview Preparation Tips
Skills evaluated in this interview
Accenture interview questions for designations
I applied via Naukri.com and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
5 Questions
- Q1. DNS,DHCP,STATIC IP, Windows 10,Linux,Mac,
- Q2. Introduction about yourself and about family as well
- Q3. Active directory, DNS DHCP configuration
- Q4. What is your Expectations
- Ans.
My expectations for the role of Desktop Support Engineer include a supportive work environment, opportunities for professional growth, and a collaborative team.
A supportive work environment where I can learn and grow
Opportunities for professional development and advancement
A collaborative team where knowledge sharing is encouraged
Clear communication and expectations from management
Access to necessary resources and tool
- Q5. Why you want to join this organization.
- Ans.
I want to join this organization because of its reputation for providing excellent support and opportunities for growth.
The organization has a strong reputation for providing excellent support to its users.
There are opportunities for growth and advancement within the organization.
The organization values teamwork and collaboration.
The organization has a positive work culture and values employee satisfaction.
The organiza...
Interview Preparation Tips
Interview questions from similar companies
I was interviewed before Sep 2020.
(1 Question)
Round duration - 140 minutes
Round difficulty - Medium
Test timing was at 2:00 pm , it was conducted in a college and the environment was good for the test. Camera was a primary part of test, so no suspicious activity.
- Q1.
Sum of Two Numbers Represented as Arrays
Given two numbers in the form of two arrays where each element of the array represents a digit, calculate the sum of these two numbers and return this sum as an ar...
- Ans.
Given two numbers represented as arrays, calculate their sum and return the result as an array.
Iterate through the arrays from right to left, adding digits and carrying over if necessary
Handle cases where one array is longer than the other by considering the remaining digits
Ensure the final sum array does not have any leading zeros
Round duration - 20 minutes
Round difficulty - Easy
The round was conducted at around 12 p.m. I was called at the college location and then it was conducted. The interviewer was quite polite and frank.
Round duration - 8 minutes
Round difficulty - Easy
This round was conducted right after finishing and clearing the technical round at the same place and on the same day.
Interview Preparation Tips
Tip 1 : Practice atleast 2-3 Coding problems daily so your logic building becomes stronger.
Tip 2 : Exercise problems based on OOPS concepts and others too.
Tip 3 : If you can have your own project built, then it's the major point and will act as a plus point.
Tip 1 : Your resume should be in standard form, short and simple will be more effective.
Tip 2 : Whatever you have learned, you need to mention it in your resume as that will be your primary source of selection and having project on your resume is important.
Skills evaluated in this interview
I applied via Campus Placement and was interviewed before Feb 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Hr
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. 1.Describe a situation where you have taken a quick decision and failed, and a situation where you succeeded. 2. What is a skill you have tried to achieve but failed? 3. Describe a decision you have taken ...
Interview Preparation Tips
2. Every skill you learn, even if you didn't excel in it is not to be considered a waste of time/failure, you learn something simply by participating.
I applied via Campus Placement and was interviewed before Jun 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about Yourself, some questions related to machine learning, and I was asked more questions to differentiate like differences between ml and ai, python and c, c and java and procedural and functiona...
Interview Preparation Tips
I applied via Job Portal and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Oops Concepts,JAVA 8
Interview Preparation Tips
Accenture Interview FAQs
The duration of Accenture Desktop Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.
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Accenture Desktop Support Engineer Interview Process for Experienced
based on 3 interviews
2 Interview rounds
- HR Round
- Technical Round
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