2COMS IT Customer Service Representative Interview Questions and Answers

Q1. Tell me about urself
Ans. 
I am a dedicated and empathetic customer service representative with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I excel at problem-solving and conflict resolution

• I am a great communicator and enjoy working in a team environment
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Q2. Tell me about ur college days
Ans. 
My college days were filled with new experiences, friendships, and academic challenges.
• Studied hard to maintain good grades

• Participated in extracurricular activities like debate club and volunteering

• Made lifelong friends through dorm life and group projects

• Balanced social life with academic responsibilities
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Just basic details about myself has been asked to ke

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: Successfully resolved a customer complaint by offering a refund and personal
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Q2. What you understand by banking
Ans. 
Banking involves financial transactions, services, and products provided by banks to individuals and businesses.
• Banking involves accepting deposits from customers and providing loans and other financial services.

• Banks play a crucial role in the economy by facilitating the flow of money and credit.

• Services offered by banks include savings accounts, checking accounts, loans, credit cards, and investment products.

• Banking ...read more
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Q1. Written test the topic will be given by the hr
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Q2. Tell me about your self
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Q1. Tell me about your self
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Q2. Explain me about the topic that was written by you
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Q1. Manager round he will again ask about your self, about the job, communication skills
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Q2. They will check you communication skill in English for non voice process also
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Q1. General questions like address and intro
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An online test is taken for checking your vocabulary and typing

Q1. Tell us something about yourself
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Q1. Will give anyone topic to speak
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Q1. Conversation skills
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Q2. Background Details
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Q3. Work experience
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Typing and conversation skills

Q1. Conversation and pre screening salary discussion
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Q1. Conversational skills
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Assessment of Aptitude, basic common understanding of day to day problems and thier management

Q1. Even thiugh i prepared thoroughly, they wanted to know more about me as a person and were not too hard. Quite an amazing panel.
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Q1. Why you want to work with HSBC
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Q2. What are expectation in terms of salary
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Q1. What's the difference between empathy and sympathy?
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Q1. Tell me about yourself.
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Q2. What's the difference between empathy and sympathy?
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