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EXL Service Customer Service Representative Interview Questions and Answers

Updated 18 Aug 2023

EXL Service Customer Service Representative Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Conversation skills
  • Q2. Background Details
  • Q3. Work experience
Round 3 - Aptitude Test 

Typing and conversation skills

Round 4 - HR 

(1 Question)

  • Q1. Conversation and pre screening salary discussion
Round 5 - One-on-one 

(1 Question)

  • Q1. Conversational skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Unless you do not have any other option, do not join this organisation

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Maths questions and english test

Round 2 - One-on-one 

(1 Question)

  • Q1. One on one round with manager on tableau, sql and projects in your resume.
Round 3 - HR 

(1 Question)

  • Q1. Basic questions and salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear on what skills and projects are written in your cv.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Oops concept programing for c#.net, bython basics

Round 2 - Aptitude Test 

My self family and friends

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone have life struggle means make it solve ur self only everyone life success means share with others
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
No response

I applied via Approached by Company and was interviewed before Aug 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

More boring than any other interview

Round 2 - Coding Test 

Very worst experience in coding section

Round 3 - HR 

(5 Questions)

  • Q1. Too worst than other
  • Q2. Very worst than other
  • Q3. Too worst than other company
  • Q4. Very worst than other company
  • Q5. Too too worst than other company

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont attend interview this company
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Pagination technical

Interview Preparation Tips

Interview preparation tips for other job seekers - No
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - Coding Test 

Language test for 3 hours

Round 2 - One-on-one 

(1 Question)

  • Q1. Interview with 2 managers
  • Ans. I explained end to end editing and answered their questions
  • Answered by Vanisri Gopal
Round 3 - HR 

(1 Question)

  • Q1. Telephonic round

Interview Preparation Tips

Interview preparation tips for other job seekers - Should answer their question even for a single line related to the questions
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Oct 2024, where I was asked the following questions.

  • Q1. What information do you have about AGS?
  • Q2. What is the definition of insurance?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your answers and attempt to speak only in English.

I applied via Naukri.com and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They asked me about digital marketing and e commerce

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm and try to comfortable

Interview Questionnaire 

1 Question

  • Q1. About your self,knowledge of excel,

Interview Preparation Tips

Interview preparation tips for other job seekers - Give a answer confidently and don't take a more time to give answer

I applied via Referral and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is EV and its formulae
  • Ans. 

    EV stands for Enterprise Value, which is the total value of a company's equity and debt.

    • EV = Market Capitalization + Total Debt - Cash and Cash Equivalents

    • It is used to determine the total value of a company, including its debt

    • EV/EBITDA is a common valuation metric that compares a company's EV to its EBITDA

    • EV/Sales is another common valuation metric that compares a company's EV to its annual sales

    • EV can be used to comp...

  • Answered by AI
  • Q2. Format of income statement
  • Ans. 

    The income statement shows a company's revenues and expenses over a specific period of time.

    • The income statement is also known as the profit and loss statement.

    • It includes revenues, cost of goods sold, gross profit, operating expenses, and net income.

    • Revenues are the money a company earns from selling its products or services.

    • Cost of goods sold is the cost of producing or purchasing the products or services sold.

    • Gross ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - general finance related questions

EXL Service Interview FAQs

How many rounds are there in EXL Service Customer Service Representative interview?
EXL Service interview process usually has 5 rounds. The most common rounds in the EXL Service interview process are One-on-one Round, Resume Shortlist and Aptitude Test.
What are the top questions asked in EXL Service Customer Service Representative interview?

Some of the top questions asked at the EXL Service Customer Service Representative interview -

  1. Conversation and pre screening salary discuss...read more
  2. Conversational ski...read more
  3. Conversation ski...read more

Tell us how to improve this page.

EXL Service Customer Service Representative Interview Process

based on 3 interviews

Interview experience

4.3
  
Good
View more

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EXL Service Customer Service Representative Salary
based on 12 salaries
₹2.3 L/yr - ₹4.6 L/yr
16% less than the average Customer Service Representative Salary in India
View more details

EXL Service Customer Service Representative Reviews and Ratings

based on 4 reviews

3.1/5

Rating in categories

3.1

Skill development

3.1

Work-life balance

3.6

Salary

3.6

Job security

3.1

Company culture

3.1

Promotions

3.1

Work satisfaction

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