EXL Service Customer Service Representative Reviews

Likes

Fraud company, not given proper training, pressurize again and again, terminate very easily, salary, appraisal very low , only name of exl aur nothing else.

Dislikes

Everything I dislike.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good place to be , employee centric, Nice work environment. Timely pay, perks and leaves.

Dislikes

No employee training skill development provided, less appraisal.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It's a good company for freshers to learn if the team leads and managers are good and supportive

Dislikes

No employees benefits not a good response for the employees no proper hike and salary

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job security

Dislikes

Work life balance

Likes

All good

Dislikes

Not at all

Likes

Awesome company

Dislikes

No issue with the company

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Work - life balance.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Likes

There's is nothing to like..lots of politics and mental torture.

Dislikes

Extrem politics, manager ego issue, Micromanagement, don't allow to take leaves, try to control their colleague life's, personal interfere and can spoil their reporties career just because of theirs ego issues by not providing promotion and appraisal and ruin their rating. All the ways to demotivate people if they are not buttering them.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

company infrastructure is fine.

Dislikes

Company provides no cultural or employee engagement activities. No extra benefits of working on festivals. No relaxation for medical emergency.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Except the online trainings, everything is pathetic!!!

Dislikes

Promotion and Salary hikes are Pathetic!!! Upper leadership are the real world blood sucking worms, they don't hesitate even if they could suck 10 rupees from you...I haven't seen the level of cost cutting in any other company compared to what EXL have...very degraded corporate culture..!!!!

Likes

I can't say anything good about EXL , they have lots of office politics , few managers like Baby singh she is very rude and unprofessional , she threat you directly about your promotion and job. please never join Baby singh team at all else your life will be pathetic.

Dislikes

office politics , very very slow promotion even if you are deserving, only those who are in good books (buttering people) will get the promotion. Baby singh worst manager ever.

Likes

Organization is very good like a goverment job.

Dislikes

Managment team of the process AFLAC which is I was working in is very bad. Too much cost cutting, too much pressure on the employees. They hire the employees on 6 months contract, however there have no policy in EXL.

Work Details

Work related travel: This is a desk job.

Likes

Not recommended for IT software people as all the technical work is outsourced. Good for people who technically talk but work on manual ppts

Dislikes

No HR department. The company events are lavish and mandatory to attend. Work life balance is totally on manager's wish. Only IT spocs are required here as no technology development is done here.

Likes

Nothing

Dislikes

Work culture, zero work life balance as asked to work on every weekend by the the insurance analytics vp Namit. Such a toxic and insecure person. Zero empathy and fully corrupt creating a bad name for the company because of his way of handling this team. Thre is another lead Pankaj with no brains such a bad mix of people creating a bad culture. My recommendation in EXL join other vertical outside insurance Analytics. Won't recommend this team/ vertical at all....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

I worked at EXL for nearly three years and had an incredibly fulfilling experience. The company's work culture stood out as one of the best aspects, fostering a positive and collaborative environment that greatly enhanced my professional growth. I truly appreciated the supportive management, opportunities for learning, and the overall satisfaction I derived from my role. It was a journey that enriched my skills and left a lasting positive impression on me....Read More

Dislikes

one aspect that I found less satisfactory was the salary, which I felt was not up to the mark. Despite this, the enriching experience and the excellent work culture made my time at EXL worthwhile.