24/7 Customer Customer Care Representative Interview Questions and Answers

Q1. What will you do if I don't select you
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Q1. How can you handeling the customer
Ans. 
Handling customers involves active listening, empathy, problem-solving, and effective communication.
• Listen actively to understand the customer's concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to resolve the issue

• Communicate clearly and effectively to ensure the customer's needs are met

• Follow up to ensure customer satisfaction
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Q2. Where do u see after 5years?
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Q3. To grow more in my past life & want tp be a good positions
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Q1. Basic screening Asked about my personal life and experience and why did you want to join adp. Why did you switch different organisations. And what is the package your expecting. Spoke about the work cultur...read more
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Q1. It was a computer test getting to know about your com skill
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Q1. With one of the manager It is the same again asked about personal life , experience and why did you switch to different organisations And was mainly checking on stability. Asked me situations in case if ...read more
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Q1. This was the last round , this was sort of a friendly session and asked me how do you pass your time when your at home And asked one question if ask your friend what is anil Tell me one statement what a...read more
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Q1. Tell me about you're previous role
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Q1. Previous work experience
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Q1. Tell us about yourself and why do you want to join ADP
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Interview with team lead managers.

Answering back ground questions such as ''tell me about yourself'', ''where do you see yourself in 5 years'' ...

Panel interview.

Answering competency based question such as .. 'tell me about a time when you''...