24/7 Customer Customer Care Associate Interview Questions and Answers

Q1. Tell me about yourself
Ans. Share details from the begining but keep your answers crisp and short
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Q2. When can you join?
Ans. If you're not working buy sometime to research more about the company and take a small vacation/break before joining ning any company
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Q1. Work experience and skills
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Q2. In this round you will be grilled so be prepared beforehand. Don't worry if you make a mistake you'll be given couple of chances but don't assume you've been selected
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Q1. Brief about yourself
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Q2. Emphasize only on your work experience and family background. Tell them what you've achieved and learnt from the previous organisation and don't say negatives. Don't be too optimistic as well try and be ne...read more
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Q1. How can you handeling the customer
Ans. 
Handling customers involves active listening, empathy, problem-solving, and effective communication.
• Listen actively to understand the customer's concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to resolve the issue

• Communicate clearly and effectively to ensure the customer's needs are met

• Follow up to ensure customer satisfaction
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Q2. Where do u see after 5years?
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Q3. To grow more in my past life & want tp be a good positions
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Q1. Basic screening Asked about my personal life and experience and why did you want to join adp. Why did you switch different organisations. And what is the package your expecting. Spoke about the work cultur...read more
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Q1. It was a computer test getting to know about your com skill
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Q1. With one of the manager It is the same again asked about personal life , experience and why did you switch to different organisations And was mainly checking on stability. Asked me situations in case if ...read more
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Q1. This was the last round , this was sort of a friendly session and asked me how do you pass your time when your at home And asked one question if ask your friend what is anil Tell me one statement what a...read more
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English test, email writing

Q1. I don't remember the questions as it was 13 years ago.
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Q2. I don't remember the questions as it was 13 years ago.
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Q1. I don't remember the questions as it was 13 years ago.
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Q2. I don't remember the questions as it was 13 years ago.
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Q1. Tell me something about yourself.
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Q2. Do you know about our company
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Q3. What you can do when you have 24 hours of free
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Q4. What are your hobbies
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Q5. Do u have any questions for me
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Q1. Interview with the hiring manager Answering background questions such as ''tell me about yourself''
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Q2. ''how do you see yourself in 5 years''
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Panel interview with the team leaders (4).

Answering competency based questions such as ''tell e about a time when you work under pressure''...

Writing an example of how you would solve an issue with a client