Kotak Mahindra Bank Mumbai Customer Service Manager Salaries by 10+ Employees (Updated 2025)

2 - 8 years exp.

₹2.5 Lakhs - ₹5.5 Lakhs

Salary of majority employees

17% less than the average Customer Service Manager Salary in Banking Companies for 2 - 8 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Service Manager Salary 2 - 8 years exp. (10 salaries)	₹2.5 L/yr - ₹5.5 L/yr
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BFSI, Investments & Trading Customer Service Manager Salary 2 - 4 years exp. (3 salaries)	₹3.5 L/yr - ₹5.6 L/yr

Last Updated: 10 Feb 2025

Companies similar to Kotak Mahindra Bank for Customer Service Manager in Mumbai

Kotak Mahindra Bank Customer Service Manager Salary

2 - 8 years exp. (16 salaries)

₹2.5 L/yr - ₹5.5 L/yr

Company name	Avg Annual Salary	Open Jobs
HDFC Bank Customer Service Manager Salary 1 - 12 years exp. (9 salaries)	₹3.5 L/yr - ₹7.5 L/yr 7% more
ICICI Bank Customer Service Manager Salary 2 - 9 years exp. (77 salaries)	₹2 L/yr - ₹8 L/yr 11% more
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Axis Bank Customer Service Manager Salary 4 - 13 years exp. (24 salaries)	₹2.6 L/yr - ₹10.7 L/yr 30% more
Yes Bank Customer Service Manager Salary 2 - 4 years exp. (3 salaries)	₹3.2 L/yr - ₹4.3 L/yr 13% less
IndusInd Bank Customer Service Manager Salary 2 - 7 years exp. (12 salaries)	₹1.8 L/yr - ₹5 L/yr 24% less
IDFC FIRST Bank Customer Service Manager Salary 3 - 9 years exp. (10 salaries)	₹3.6 L/yr - ₹7 L/yr 22% more

Customer Service Manager salary at Kotak Mahindra Bank ranges between ₹2.5 Lakhs to ₹5.5 Lakhs per year for employees with experience between 2 years to 8 years. Salary estimates are based on 16 latest salaries received from various employees of Kotak Mahindra Bank.

Experience wise Kotak Mahindra Bank Customer Service Manager salaries in Mumbai

Last Updated: 10 Feb 2025

Experience	Avg Annual Salary
2 years (5 salaries)	₹2.5 L/yr - ₹6.6 L/yr
3 years (4 salaries)	₹2.5 L/yr - ₹4.1 L/yr
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4 years (4 salaries)	₹3.3 L/yr - ₹5.3 L/yr
5 years (AmbitionBox Estimate)	₹4.4 L/yr - ₹8.2 L/yr
6 years (AmbitionBox Estimate)	₹4.4 L/yr - ₹5.6 L/yr
7 years (AmbitionBox Estimate)	₹4.6 L/yr - ₹5.9 L/yr
8 years (AmbitionBox Estimate)	₹2.2 L/yr - ₹5.5 L/yr

View all

From

Customer Service Manager

₹

Lakhs/yr

1 - 8 years exp.

Regional Sales Manager

₹

Lakhs/yr

12 - 21 years exp.

Customer Service Manager 1 - 8 years exp.

Brach Operation Manager 3 - 15 years exp.

73% hike

Branch Manager 7 - 20 years exp.

100% hike

From

2 more levels

Customer Service Manager

1 - 8 years exp.

Regional Asset Manager

15 - 17 years exp.

View 1 more career path

Similar Designation salaries in Kotak Mahindra Bank

Branch Manager Salary

(134 salaries)

₹7.5 L/yr - ₹25.56 L/yr

Customer Service Executive Salary

(47 salaries)

₹1.55 L/yr - ₹4.5 L/yr

Customer Service Officer Salary

(24 salaries)

₹2 L/yr - ₹4 L/yr

Customer Care Executive Salary

(11 salaries)

₹1.8 L/yr - ₹5 L/yr

Customer Relationship Manager Salary

(10 salaries)

₹2 L/yr - ₹5.6 L/yr

Customer Service Associate Salary

(5 salaries)

₹2 L/yr - ₹4 L/yr

Top skills at Kotak Mahindra Bank for Customer Service Manager

Customer Satisfaction Communication Skills Customer Relationship customer support Customer Handling Solving Queries Customer Service

Salary related reviews for Kotak Mahindra Bank

3.9

Rated by 4 employees for salary & benefits

Deputy Manager in Mumbai

Full Time

Finance & Accounting Department

3.0

• posted on 11 Jun 2024

2.0

for Salary and Benefits

Likes

The company is good if you are mediocre in performance and can live with less payment. The company has less clients and similary cannot pay employees much. They have very less promotion buckets and blatantly lie to people for the same.

Job security - Good

+2 more

Dislikes

Salary, promortion - these are the worst over here.

Salary - Poor

+1 more

Deputy Manager in Vadodara

Full Time

BFSI, Investments & Trading Department

1.0

• posted on 18 May 2024

3.0

for Salary and Benefits

Likes

Kotak pays good salary and promotions are totally based on your performance.

Skill development - Good

+1 more

Dislikes

The attrition rate is 56%, one of the highest in the industry. You don't get Saturdays and they act fussy when you ask for a well deserved general leave. The pressure of doing sales is eminent, even in impossible scenarios. The new CEO wants to make it JP morgan of India, but the way they are doing it is laughable.

Work satisfaction - Bad

+2 more

Deputy Manager in Kolkata

Full Time

Sales & Business Development Department

1.0

• posted on 10 Mar 2024

2.0

for Salary and Benefits

Likes

Apprisal system is based on own performance and productivity. No recommendation required from the any line managers.

Job security - Good

Dislikes

Not pay enough as per the industry. No work life balance as you have to work on weekends and public holidays. Toxic work culture along with bad words if sales is not happening. If sale's not completed the you have to spend your own money for the target achievement.

Salary - Poor

+4 more

Deputy Manager in Mumbai

Full Time

Finance & Accounting Department

3.0

• posted on 30 Dec 2023

3.0

for Salary and Benefits

Likes

Work life balance is very good. That is the only good part.

Work-life balance - Good

Dislikes

Gratuity to be paid after 5 yrs is added in CTC. Salary hike is not more than 5% if ur not a CA. Manager will forcibly tell us to come to Diwali party and other festivities but will not pay a single rupee for food and fun activities. Employees are forced to pay. Even picnics are organised on employee money but bank does not pays a single rupee. And if any employee refuses to pay then they r accused on non bonding wid team.

Skill development - Poor

+1 more

Deputy Manager in Thane

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 18 Nov 2023

2.0

for Salary and Benefits

Likes

Work profile and process is good.

Dislikes

Bad management they hire TL who ask money from their employees and do not return. no work-life balance less salary package only fancy designations are given which does not have a value in the market if u go out.No job security HR listens more to management then employees do not support after you leave the job or be on the job.They do not invest in their system updates but only on themselves.

Salary - Poor

+4 more

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What people are saying about Kotak Mahindra Bank

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malleshkuruva

works at

Kotak Mahindra Bank

How to get more interview calls and which website better to upload resume

Hello everyone, I have 3.6years of experience in the bank industry.i want to left from my current organisation to another organisation. My current CTC is 4.75lpa and how much CTC can I expect from another organisation. Kindly suggest me.

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Kotak Mahindra Bank Customer Service Manager Salary FAQs

What is the salary of Customer Service Manager at Kotak Mahindra Bank Mumbai?

Customer Service Manager salary at Kotak Mahindra Bank in Mumbai ranges between ₹2.5 Lakhs to ₹5.5 Lakhs for experience between 2 years to 8 years. According to our estimates it is 17% less than the average Customer Service Manager Salary in India. Salary estimates are based on 16 latest salaries received from various employees of Kotak Mahindra Bank Mumbai.

How does the salary of a Customer Service Manager at Kotak Mahindra Bank Mumbai compare with the average salary range for this job?

The average salary of a Customer Service Manager at Kotak Mahindra Bank is 17% less than the average salary of a Customer Service Manager in Mumbai. To know exact salary insights, login to view.

What are the top skills required to work as a Customer Service Manager at Kotak Mahindra Bank?

Customer Satisfaction, Communication Skills, Customer Relationship, customer support and Customer Handling are some of the popular skills required to work as a Customer Service Manager at Kotak Mahindra Bank Mumbai.

Which similar companies are paying more than Kotak Mahindra Bank to a Customer Service Manager in Mumbai?

Axis Bank Customer Service Manager Salary - ₹2.6 Lakhs to ₹10.7 Lakhs per year
IDFC FIRST Bank Customer Service Manager Salary - ₹3.6 Lakhs to ₹7.0 Lakhs per year
ICICI Bank Customer Service Manager Salary - ₹2.0 Lakhs to ₹8.0 Lakhs per year
HDFC Bank Customer Service Manager Salary - ₹3.5 Lakhs to ₹7.5 Lakhs per year

What is the salary of a Customer Service Manager in companies similar to Kotak Mahindra Bank in Mumbai?

Yes Bank Customer Service Manager Salary - ₹3.2 Lakhs to ₹4.3 Lakhs per year
IndusInd Bank Customer Service Manager Salary - ₹1.8 Lakhs to ₹5.0 Lakhs per year

What is the estimated take home salary of a Customer Service Manager at Kotak Mahindra Bank in Mumbai?

The estimated take-home salary of a Customer Service Manager at Kotak Mahindra Bank ranges between ₹32,872 per month to ₹34,143 per month in Mumbai. The take-home salary calculation is based on the average Kotak Mahindra Bank Customer Service Manager salary in India which ranges between ₹2.5 Lakhs to ₹5.5 Lakhs per year for employees with experience between 2 years to 8 years. Check how did we calculate take home salary?

What is the notice period for Customer Service Manager at Kotak Mahindra Bank in Mumbai?

According to AmbitionBox, 71% of the Kotak Mahindra Bank Customer Service Managers in Mumbai reported a notice period of 3 Months, 15% reported a notice period of 15 days or less and the remaining reported other notice period durations. This is based on 7 responses on AmbitionBox in last 2 years.

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Kotak Mahindra Bank Customer Service Manager Salaries in Mumbai

Kotak Mahindra Bank Customer Service Manager salary in Mumbai ranges between ₹2.5 Lakhs to ₹5.5 Lakhs with an average annual salary of ₹. Salary estimates are based on 16 Kotak Mahindra Bank latest salaries received from various employees of Kotak Mahindra Bank.