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3.0

based on 1.7k Reviews

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Hyderabad / Secunderabad
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IntouchCX Salaries in Hyderabad / Secunderabad

based on 5.8k latest salaries
Explore Salaries by Departments
Customer Success, Service & Operations Engineering - Software & QA Quality Assurance Data Science & Analytics + 6 more
Designation Avg Annual Salary Open Jobs

Senior Customer Service Associate

0 - 5 years exp. · Hyderabad / Secunderabad (16 salaries)
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₹2.5 L/yr - ₹5 L/yr

E-Commerce Executive

0 - 5 years exp. · Hyderabad / Secunderabad (16 salaries)
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₹2.1 L/yr - ₹4.1 L/yr

ESO

0 - 3 years exp. · Hyderabad / Secunderabad (15 salaries)
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₹1.8 L/yr - ₹3 L/yr

Senior Analyst

1 - 7 years exp. · Hyderabad / Secunderabad (15 salaries)
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₹2.2 L/yr - ₹6 L/yr

Trainer

3 - 7 years exp. · Hyderabad / Secunderabad (15 salaries)
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₹3.3 L/yr - ₹6.5 L/yr

QA Analyst

1 - 6 years exp. · Hyderabad / Secunderabad (14 salaries)
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₹2 L/yr - ₹6 L/yr

Chat Process Executive

0 - 7 years exp. · Hyderabad / Secunderabad (14 salaries)
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₹2 L/yr - ₹4 L/yr

Online Chat Representative

0 - 4 years exp. · Hyderabad / Secunderabad (13 salaries)
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₹1.8 L/yr - ₹2.7 L/yr

Sales Executive

0 - 4 years exp. · Hyderabad / Secunderabad (13 salaries)
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₹1.8 L/yr - ₹3.4 L/yr

Support Officer

0 - 3 years exp. · Hyderabad / Secunderabad (13 salaries)
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₹2.1 L/yr - ₹4.5 L/yr

Sme Lead

3 - 5 years exp. · Hyderabad / Secunderabad (13 salaries)
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₹2.4 L/yr - ₹5 L/yr

Sme Process Specialist

2 - 6 years exp. · Hyderabad / Secunderabad (13 salaries)
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₹3 L/yr - ₹4 L/yr

IT Service Desk Engineer

3 - 4 years exp. · Hyderabad / Secunderabad (12 salaries)
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₹3.1 L/yr - ₹5.6 L/yr

Sme Associate

1 - 4 years exp. · Hyderabad / Secunderabad (12 salaries)
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₹2 L/yr - ₹4 L/yr

Senior Team Leader Operations

6 - 13 years exp. · Hyderabad / Secunderabad (12 salaries)
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₹4 L/yr - ₹7.4 L/yr

Technical Associate

0 - 6 years exp. · Hyderabad / Secunderabad (11 salaries)
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₹2 L/yr - ₹4.1 L/yr

Senior Technical Support Executive

1 - 6 years exp. · Hyderabad / Secunderabad (11 salaries)
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₹2.1 L/yr - ₹4 L/yr

Quality Assurance Analyst

2 - 5 years exp. · Hyderabad / Secunderabad (11 salaries)
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₹3 L/yr - ₹4.2 L/yr

Senior Technical Associate

1 - 9 years exp. · Hyderabad / Secunderabad (11 salaries)
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₹3.8 L/yr - ₹10.5 L/yr

IT Engineer

3 - 7 years exp. · Hyderabad / Secunderabad (10 salaries)
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₹2.4 L/yr - ₹6 L/yr

Last Updated: 19 Dec, 2024

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1w
a technical project manager
Deadend
Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?
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Salary related reviews for IntouchCX

2.7

Rated by 1.2k employees for salary & benefits

E Support Officer in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 11 Dec 2024
5.0
 for  Salary and Benefits

Likes

Good

Dislikes

... 9 hrs Continues Work Expect 1st break 40 mins 2nd break 20 mins No more any Fun friday or Another Activities No Festival Celebrations No Bonus & nothing else

read more

Senior E Support Officer in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 27 Nov 2024
3.0
 for  Salary and Benefits

Likes

Salary on time ( even I laughed while writing this but I think it's serious)

read more

Dislikes

If you think this situation cannot get even worse, the company will take it as a challenge! Split weekoffs - 6th day incentives are chump change Need to change company name as PIP 247 they can remove you with in 2-4 weeks or less If needed when January starts Use and throw. No human values

read more

Supervisor in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 26 Sep 2024
1.0
 for  Salary and Benefits

Likes

No much work load, can do it with ease. However, there are other complicated LOB's. Huge internal politics with good friendly environment. Work atmosphere and etiquette needs to be changed. Hiring is pathetic and the best is yet to come.

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Dislikes

No proper salary hikes/ appraisal's will be given or rated as per the performance/ process. Will be promised to get promoted for the higher levels, nothing but a smart move from the superiors. Initially, everything went well, later got to know the true colours of the company. Outsider's are more valued than the employees working since year's within the company.

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Support Engineer in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 20 Sep 2024
3.0
 for  Salary and Benefits

Likes

I have joined as a fresher here but it is my one best experience. I am enjoying my job and the best support from my manager and team leads. I would strongly recommend people to join this company if they need a good opportunities for future.

read more

Dislikes

The only thing I don't like is the salary 😔.

Sme Process Specialist in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 19 Aug 2024
2.0
 for  Salary and Benefits

Likes

Nothing

Dislikes

...blame management not the agents but here in this company only agents problem.Salary deducts no one there to clarify. Difficult to reach out to HR when we are in need... No fair process to terminate employees. They can train existing employees instead of hiring new employees and giving them training.waste of time.. Literally management is betraying client Samsung for over the years.Still looking for solutions instead of permanent fix with in the process.Not giving proper training initial stages.

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IntouchCX interview questions by designations

E Support Officer (21)Customer Service Executive (13)Senior E Support Officer (12)Customer Support Executive (7)
View all 171 interview experiences

Know more about IntouchCX Hyderabad / Secunderabad

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IntouchCX Salary FAQs

How much does IntouchCX pay per year?
The average IntouchCX salary ranges from approximately ₹1.8 Lakh to ₹2.1 Lakhs per year for a Executive Support Officer and ₹11 Lakhs to ₹24 Lakhs per year for a Senior Manager. Salary estimates are based on 5.8k IntouchCX salaries received from various employees of IntouchCX. IntouchCX employees rate the overall salary and benefits package 2.7/5 stars.
What is the highest salary in IntouchCX?
The highest-paying job at IntouchCX is a Senior Manager with a salary of ₹11 Lakhs to ₹24 Lakhs per year. The top 10% of employees earn more than ₹5.49 lakhs per year. The top 1% earn more than a whopping ₹15 lakhs per year.
What is the minimum salary in IntouchCX?
Minimum salary at IntouchCX depends on the role you are applying for. For Customer Service Executive the minimum salary is ₹1.1 Lakh to ₹4.5 Lakhs per year, and for E Support Officer the minimum salary is ₹1.5 Lakh to ₹5 Lakhs per year and so on.
What is the salary package for freshers in IntouchCX?
The average salary at IntouchCX for freshers varies from ₹1.6 Lakh to ₹2.2 Lakhs per year for ESO and ₹2.7 Lakhs to ₹4.3 Lakhs per year for Senior E Support Officer.
What is the notice period at IntouchCX in Hyderabad / Secunderabad?
According to AmbitionBox, 45% of the IntouchCX employees in Hyderabad / Secunderabad reported a notice period of 15 days or less, 32% reported a notice period of 2 Months and the remaining reported other notice period durations. This is based on 4.4k responses on AmbitionBox in last 2 years.

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IntouchCX Hyderabad / Secunderabad Salaries by Department

Average annual salary in IntouchCX , Hyderabad / Secunderabad is INRunlock blur . Salary estimates are based on 5.8k IntouchCX latest salaries received from various employees of IntouchCX.

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