Freshworks Customer Success Specialist Salaries by 50+ Employees (Updated 2025)

3 - 9 years exp.

₹7.5 Lakhs - ₹19 Lakhs

Salary of majority employees

Fixed (85%)

₹11.4 Lakhs

Variable (15%)

₹2.1 Lakhs

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86% more than the average Customer Success Specialist Salary in Software Product Companies for 3 - 9 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Success Specialist Salary 3 - 9 years exp. (35 salaries)	Unlock ₹9 L/yr - ₹19 L/yr
Sales & Business Development Customer Success Specialist Salary 3 - 5 years exp. (5 salaries)	Unlock ₹7.5 L/yr - ₹17 L/yr
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Data Science & Analytics Customer Success Specialist Salary 3 - 6 years exp. (AmbitionBox Estimate)	Unlock ₹12 L/yr - ₹18 L/yr

Last Updated: 5 Mar 2025

Companies similar to Freshworks for Customer Success Specialist

Company name	Avg Annual Salary	Open Jobs
Zoho Customer Success Specialist Salary 2 - 5 years exp. (5 salaries)	Unlock ₹6.8 L/yr - ₹9.6 L/yr 39% less
Salesforce Customer Success Specialist Salary 2 - 8 years exp. (15 salaries)	Unlock ₹9 L/yr - ₹20 L/yr 13% more
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Oracle Customer Success Specialist Salary 5 - 16 years exp. (6 salaries)	Unlock ₹15 L/yr - ₹26 L/yr 68% more
Cisco Customer Success Specialist Salary 5 - 15 years exp. (29 salaries)	Unlock ₹10 L/yr - ₹35 L/yr 77% more	1 job opening
TCS Customer Success Specialist Salary 4 - 5 years exp. (3 salaries)	Unlock ₹4 L/yr - ₹11.5 L/yr 47% less

Customer Success Specialist salary at Freshworks ranges between ₹7.5 Lakhs to ₹19 Lakhs per year for employees with experience between 3 years to 9 years. Salary estimates are based on 57 latest salaries received from various employees of Freshworks.

Latest annual salaries shared by Freshworks Customer Success Specialist

2d ago

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7 years exp.

1mo ago

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7 years exp.

2mo ago

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7 years exp.

2mo ago

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6 years exp.

2mo ago

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8 years exp.

2mo ago

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4 years exp.

4mo ago

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5 years exp.

5mo ago

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6 years exp.

5mo ago

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6 years exp.

6mo ago

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6 years exp.

Experience wise Freshworks Customer Success Specialist salaries

Last Updated: 5 Mar 2025

Experience	Avg Annual Salary
3 years (8 salaries)	Unlock ₹10 L/yr - ₹14.5 L/yr
4 years (9 salaries)	Unlock ₹7.5 L/yr - ₹15.4 L/yr
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5 years (10 salaries)	Unlock ₹9.3 L/yr - ₹18 L/yr
6 years (13 salaries)	Unlock ₹11 L/yr - ₹19 L/yr
7 years (8 salaries)	Unlock ₹10 L/yr - ₹19 L/yr
8 years (6 salaries)	Unlock ₹12 L/yr - ₹18 L/yr
9 years (3 salaries)	Unlock ₹6 L/yr - ₹17 L/yr

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Similar Designation salaries in Freshworks

Customer Success Executive Salary

(4 salaries)

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₹8 L/yr - ₹16.5 L/yr

Customer Success Associate Salary

(22 salaries)

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₹4.5 L/yr - ₹11.57 L/yr

Customer Support Executive Salary

(3 salaries)

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₹10.6 L/yr - ₹25 L/yr

Customer Care Executive Salary

(AmbitionBox Estimate)

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₹12.2 L/yr - ₹15.5 L/yr

Customer Support Associate Salary

(AmbitionBox Estimate)

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₹4.3 L/yr - ₹5.5 L/yr

Customer Service Executive Salary

(AmbitionBox Estimate)

Unlock

₹4.7 L/yr - ₹6 L/yr

Customer Service Associate Salary

(AmbitionBox Estimate)

Unlock

₹6.2 L/yr - ₹7.9 L/yr

Computer Operator Salary

(4 salaries)

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₹0.25 L/yr - ₹4 L/yr

Senior Associate Salary

(9 salaries)

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₹13.61 L/yr - ₹30 L/yr

Process Associate Salary

(AmbitionBox Estimate)

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₹4.1 L/yr - ₹5.2 L/yr

Top skills at Freshworks for Customer Success Specialist

Customer Retention Customer Engagement Customer Management Product Marketing CRM Information Security Relationship Management Presales Marketing Support Computer science Usage Communication Skills Sales Management Billing

Salary related reviews for Freshworks

4.2

Rated by 7 employees for salary & benefits

Customer Success Specialist in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 30 May 2024

2.0

for Salary and Benefits

Likes

Freshworks is a recreation of your college days! You will have to move on after 3 or 4 years The dynamics of the company will change quarter to quarter, you should be open to change at any time, heading into a corporate company setup

Job security - Excellent

Dislikes

...hing and failing miserable Appraisals and heirachy does not make any difference. The salary difference is huge.

Salary - Poor

+3 more

Customer Success Specialist in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 27 Sep 2023

4.0

for Salary and Benefits

Likes

Team mates and comrades are really helpful and nice.

Salary - Good

+1 more

Dislikes

1. Constant changes in the process. Nothing is defined 2. Higher management is confused always about how to determine the MBO (part of variable pay) 3. Horrible management - They might look friendly from the outside but too much politics going in.

Skill development - Bad

+2 more

Customer Success Associate in Bangalore / Bengaluru

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 30 Oct 2023

3.0

for Salary and Benefits

Likes

There is work life balance, on time salary, office canteen, office cab

Work-life balance - Good

Dislikes

Entire office runs from chennai, people working in Bangalore or Hyderabad have to literally dance to create visibility otherwise they think you are not working enough, too much politics in chennai office, mgt and direct Mgr’s practice favouritism. You have to be a puppet to be liked by the bosses. Strict 5 days in office job. Slow growth

Company culture - Poor

Lead Business Analyst in Chennai

Full Time

Sales & Business Development Department

3.0

• posted on 08 Dec 2024

4.0

for Salary and Benefits

Likes

People in freshworks is the reason most people stay back for other than the salary aspect.

Salary - Good

+2 more

Dislikes

The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.

Job security - Bad

Manager in Bangalore / Bengaluru

Full Time

Consulting Department

1.0

• posted on 08 Nov 2024

2.0

for Salary and Benefits

Likes

None

Dislikes

...s something that you are looking for, please do not consider joining Freshworks. Hiring happens only in the US these days with 4 people getting hired for same/similar roles at very high salary and they don’t even get laid off.

Salary - Poor

+6 more

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Hi , I hope you're doing well! I am fresher , and I am a 2024 BE(CSE) graduate currently looking for an entry-level position. I am skilled in Python, ... read more

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Freshworks Customer Success Specialist Salary FAQs

What is the salary of Customer Success Specialist at Freshworks?

Customer Success Specialist salary at Freshworks in India ranges between ₹7.5 Lakhs to ₹19.0 Lakhs for experience between 3 years to 9 years. According to our estimates it is 86% more than the average Customer Success Specialist Salary in India. Salary estimates are based on 57 latest salaries received from various employees of Freshworks India.

How does the salary of a Customer Success Specialist at Freshworks India compare with the average salary range for this job?

The average salary of a Customer Success Specialist at Freshworks is 86% more than the average salary of a Customer Success Specialist in India. To know exact salary insights, login to view.

What are the top skills required to work as a Customer Success Specialist at Freshworks?

Customer Retention, Customer Engagement, Customer Management, Product Marketing and CRM are some of the popular skills required to work as a Customer Success Specialist at Freshworks India.

Which similar companies are paying more than Freshworks to a Customer Success Specialist in India?

Cisco Customer Success Specialist Salary - ₹10.0 Lakhs to ₹35.0 Lakhs per year
Oracle Customer Success Specialist Salary - ₹15.0 Lakhs to ₹26.0 Lakhs per year
Salesforce Customer Success Specialist Salary - ₹9.0 Lakhs to ₹20.0 Lakhs per year

What is the salary of a Customer Success Specialist in companies similar to Freshworks in India?

Zoho Customer Success Specialist Salary - ₹6.8 Lakhs to ₹9.6 Lakhs per year
TCS Customer Success Specialist Salary - ₹4.0 Lakhs to ₹11.5 Lakhs per year

What is the estimated take home salary of a Customer Success Specialist at Freshworks in India?

The estimated take-home salary of a Customer Success Specialist at Freshworks ranges between ₹94,550 per month to ₹97,096 per month in India. The take-home salary calculation is based on the average Freshworks Customer Success Specialist salary in India which ranges between ₹7.5 Lakhs to ₹19.0 Lakhs per year for employees with experience between 3 years to 9 years. Check how did we calculate take home salary?

What is the notice period for Customer Success Specialist at Freshworks?

According to AmbitionBox, 61% of the Freshworks Customer Success Specialists reported a notice period of 2 Months, 28% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 44 responses on AmbitionBox in last 2 years.

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Freshworks Customer Success Specialist Salaries by Location

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Freshworks Customer Success Specialist Salaries

Freshworks Customer Success Specialist salary in India ranges between ₹7.5 Lakhs to ₹19 Lakhs with an average annual salary of ₹. Salary estimates are based on 57 Freshworks latest salaries received from various employees of Freshworks.

Freshworks Customer Success Specialist salaries in India (Updated 2025)

Companies similar to Freshworks for Customer Success Specialist

Latest annual salaries shared by Freshworks Customer Success Specialist

Experience wise Freshworks Customer Success Specialist salaries

Similar Designation salaries in Freshworks

Top skills at Freshworks for Customer Success Specialist

Salary related reviews for Freshworks

Customer Success Specialist in Chennai

Customer Success Specialist in Chennai

Customer Success Associate in Bangalore / Bengaluru

Lead Business Analyst in Chennai

Manager in Bangalore / Bengaluru

Freshworks Customer Success Specialist Salary FAQs

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Freshworks Customer Success Specialist Salaries by Location