Freshworks Customer Success Manager Salaries by 50+ Employees (Updated 2025)

3 - 9 years exp.

₹6 Lakhs - ₹22 Lakhs

Salary of majority employees

Fixed (88%)

₹11.5 Lakhs

Variable (12%)

₹1.7 Lakh

At par with the average Customer Success Manager Salary in Software Product Companies for 3 - 9 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Success Manager Salary 3 - 9 years exp. (26 salaries)	₹6 L/yr - ₹19 L/yr
Sales & Business Development Customer Success Manager Salary 3 - 8 years exp. (6 salaries)	₹8.2 L/yr - ₹21 L/yr
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Marketing & Communication Customer Success Manager Salary 3 - 4 years exp. (AmbitionBox Estimate)	₹6.8 L/yr - ₹12 L/yr
Research & Development Customer Success Manager Salary 5 - 6 years exp. (AmbitionBox Estimate)	₹10.1 L/yr - ₹14.9 L/yr

Last Updated: 16 Mar 2025

Companies similar to Freshworks for Customer Success Manager

Company name	Avg Annual Salary	Open Jobs
SPRINKLR Customer Success Manager Salary 2 - 9 years exp. (81 salaries)	₹13 L/yr - ₹32.2 L/yr 78% more
McAfee Customer Success Manager Salary 0 - 16 years exp. (22 salaries)	₹11.8 L/yr - ₹33.4 L/yr 72% more
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Icertis Customer Success Manager Salary 6 - 19 years exp. (13 salaries)	₹19 L/yr - ₹34 L/yr 108% more
Cvent Customer Success Manager Salary 2 - 16 years exp. (7 salaries)	₹6.3 L/yr - ₹25.5 L/yr 14% more
Thomson Reuters Customer Success Manager Salary 8 - 15 years exp. (5 salaries)	₹14 L/yr - ₹27 L/yr 48% more
Akamai Technologies Customer Success Manager Salary 4 - 6 years exp. (5 salaries)	₹11 L/yr - ₹21.5 L/yr 39% more
Avalara Technologies Customer Success Manager Salary 12 - 13 years exp. (5 salaries)	₹12 L/yr - ₹18.5 L/yr 3% more
Blue Yonder Customer Success Manager Salary 8 - 15 years exp. (5 salaries)	₹22.4 L/yr - ₹27.5 L/yr 90% more
Red Hat Customer Success Manager Salary 12 - 15 years exp. (4 salaries)	₹15.5 L/yr - ₹20.9 L/yr 39% more
Citrix Customer Success Manager Salary 5 - 16 years exp. (4 salaries)	₹10 L/yr - ₹24.6 L/yr 30% more
Zycus Infotech Customer Success Manager Salary 4 - 14 years exp. (4 salaries)	₹22 L/yr - ₹34 L/yr 110% more
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ServiceNow Customer Success Manager Salary 5 - 15 years exp. (3 salaries)	₹19.3 L/yr - ₹20 L/yr 50% more
Amadeus Customer Success Manager Salary 9 - 21 years exp. (3 salaries)	₹26 L/yr - ₹50 L/yr 163% more
PTC Customer Success Manager Salary 9 - 14 years exp. (3 salaries)	₹23 L/yr - ₹26 L/yr 87% more
TIBCO Software Customer Success Manager Salary 5 - 12 years exp. (3 salaries)	₹17 L/yr - ₹27.2 L/yr 55% more

Customer Success Manager salary at Freshworks ranges between ₹6 Lakhs to ₹22 Lakhs per year for employees with experience between 3 years to 9 years. Salary estimates are based on 59 latest salaries received from various employees of Freshworks.

Experience wise Freshworks Customer Success Manager salaries

Last Updated: 16 Mar 2025

Experience	Avg Annual Salary
3 years (10 salaries)	₹6 L/yr - ₹14.5 L/yr
4 years (12 salaries)	₹6 L/yr - ₹16 L/yr
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5 years (7 salaries)	₹9.5 L/yr - ₹14.5 L/yr
6 years (13 salaries)	₹9.1 L/yr - ₹21 L/yr
7 years (7 salaries)	₹10.6 L/yr - ₹17.8 L/yr
8 years (5 salaries)	₹5.9 L/yr - ₹24 L/yr
9 years (5 salaries)	₹13.5 L/yr - ₹19 L/yr

View all

Similar Designation salaries in Freshworks

Customer Success Lead Salary

(3 salaries)

₹16.3 L/yr - ₹18.45 L/yr

Customer Service Manager Salary

(AmbitionBox Estimate)

₹7.2 L/yr - ₹9.2 L/yr

Senior Customer Success Manager Salary

(9 salaries)

₹12.5 L/yr - ₹26 L/yr

Customer Success Specialist Salary

(59 salaries)

₹7.5 L/yr - ₹19 L/yr

Store Manager Salary

(5 salaries)

₹24 L/yr - ₹30 L/yr

Operations Manager Salary

(5 salaries)

₹7.5 L/yr - ₹23 L/yr

Project Manager Salary

(5 salaries)

₹10 L/yr - ₹39.5 L/yr

Sales Manager Salary

(8 salaries)

₹26 L/yr - ₹48 L/yr

Customer Care Executive Salary

(AmbitionBox Estimate)

₹12.2 L/yr - ₹15.5 L/yr

Customer Service Executive Salary

(AmbitionBox Estimate)

₹4.7 L/yr - ₹6 L/yr

Top skills at Freshworks for Customer Success Manager

CRM Customer Satisfaction Management Interpersonal Skills Account Management Analytical Operations Monitoring Continuous Improvement Forecasting Customer Engagement Sales Management Marketing Support Customer Experience Transition

Salary related reviews for Freshworks

2.9

Rated by 10 employees for salary & benefits

Customer Success Specialist in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 30 May 2024

2.0

for Salary and Benefits

Likes

Freshworks is a recreation of your college days! You will have to move on after 3 or 4 years The dynamics of the company will change quarter to quarter, you should be open to change at any time, heading into a corporate company setup

Job security - Excellent

Dislikes

...hing and failing miserable Appraisals and heirachy does not make any difference. The salary difference is huge.

Salary - Poor

+3 more

Customer Success Specialist in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 27 Sep 2023

4.0

for Salary and Benefits

Likes

Team mates and comrades are really helpful and nice.

Salary - Good

+1 more

Dislikes

1. Constant changes in the process. Nothing is defined 2. Higher management is confused always about how to determine the MBO (part of variable pay) 3. Horrible management - They might look friendly from the outside but too much politics going in.

Skill development - Bad

+2 more

Business Development Manager in Chennai

Full Time

Sales & Business Development Department

2.0

• posted on 01 Aug 2023

3.0

for Salary and Benefits

Likes

1. On time salary 2. Perks and benefits 3. Good ITSM Product

Work-life balance - Good

Dislikes

1. Too much politics 2. No Appraisals 3. Tamil dominated 4. North and South Indian divide 5. Senior Managers are inefficient and keep changing policies and processess

Skill development - Poor

+4 more

Lead Software Engineer in Chennai

Full Time

Engineering - Software & QA Department

1.0

• posted on 04 Feb 2025

4.0

for Salary and Benefits

Likes

Salary is good Remote work sometimes is flexible

Salary - Good

Dislikes

Not a good company and team members are not supportive Our feedback is not heard Old employees are preferred New employees are not treated well Managers are biased towards old employees No support from team members. If you ask question in a group you would be made to feel that you are not worth. Team members old emoloyees will project in such a way that you cannot work on your own without their support. By that way they gain their credits by putting us down. Your work is not appreciated they tell it is normal work But when you do a mistake it is magnified Less recognition Recent layoffs is worst. Why did they hire so many people and then fire stating redundant roles. If it's redudant they should not have hired people in the first place. Management does not plan well which made people lose their jobs.

Skill development - Bad

+5 more

Lead Business Analyst in Chennai

Full Time

Sales & Business Development Department

3.0

• posted on 08 Dec 2024

4.0

for Salary and Benefits

Likes

People in freshworks is the reason most people stay back for other than the salary aspect.

Salary - Good

+2 more

Dislikes

The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.

Job security - Bad

see more salary related reviews

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What people are saying about Freshworks

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Request for Job Referral or Guidance

Hi , I hope you're doing well! I am fresher , and I am a 2024 BE(CSE) graduate currently looking for an entry-level position. I am skilled in Python, SQL, web technologies, and Django, and I’m eager to apply my knowledge in a professional setting. As a fresher, I am open to any role that will help me grow and learn. If you know of any job openings or can provide any referrals or guidance, I would greatly appreciate it. Thank you for your time . TCS Cognizant Kumaran Systems Zoho Infinite Computer Solutions AccentureVirtusa Consulting Services Oracle IBM Mphasis LTIMindtree Capgemini AVASOFT Genpact Maveric Systems Wipro HCLTech Hexaware Technologies Tech Mahindra StartupLanes Freshworks UST Intel Ramco Systems JPMorgan Chase & Co. #fresher#it#developer#hr

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Freshworks Customer Success Manager Salary FAQs

What is the salary of Customer Success Manager at Freshworks ?

The average salary of a Customer Success Manager at Freshworks in India typically ranges from ₹6.0 Lakhs to ₹22.0 Lakhs per year, depending on experience (from 3 years to 9 years).

The top 10% of Customer Success Manager at Freshworks earn more than ₹17.7 Lakhs per year, and the top 1% earn over ₹23.7 Lakhs per year. Customer Success Manager Salaries at Freshworks can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 50+ Freshworks employees in India.

What is the estimated take home salary of a Customer Success Manager at Freshworks in India?

The estimated take-home salary of a Customer Success Manager at Freshworks in India typically ranges from ₹92,810 to ₹95,299 per month. This is based on the average salary range of ₹6.0 Lakhs to ₹22.0 Lakhs per year for employees with experience ranging from 3 years to 9 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 50+ salaries received from various employees of Freshworks. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Customer Success Manager at Freshworks ?

To be a Customer Success Manager at Freshworks in india, the key skills required include:

- CRM
- Customer Satisfaction
- Management
- Interpersonal Skills
- Account Management

These skills are highly valued at Freshworks and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than Freshworks for Customer Success Manager in India?

Amadeus	₹26.0 Lakhs to ₹50.0 Lakhs per year
Zycus Infotech	₹22.0 Lakhs to ₹34.0 Lakhs per year
Icertis	₹19.0 Lakhs to ₹34.0 Lakhs per year
Blue Yonder	₹22.4 Lakhs to ₹27.5 Lakhs per year
PTC	₹23.0 Lakhs to ₹26.0 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Freshworks, depending on the role and experience level.

What is the salary of a Customer Success Manager in companies similar to Freshworks in India?

The salary of a Customer Success Manager at companies similar to Freshworks in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

SPRINKLR	₹13.0 Lakhs to ₹32.2 Lakhs per year
McAfee	₹11.8 Lakhs to ₹33.4 Lakhs per year
TIBCO Software	₹17.0 Lakhs to ₹27.2 Lakhs per year
ServiceNow	₹19.3 Lakhs to ₹20.0 Lakhs per year
Thomson Reuters	₹14.0 Lakhs to ₹27.0 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Customer Success Manager at Freshworks in India?

The salary growth for a Customer Success Manager at Freshworks depends on factors such as experience, performance, and promotions. On average, a Customer Success Manager can expect the following growth trajectory at Freshworks:

Experience	Average Salary Range
3 years	₹6.0 Lakhs to ₹14.5 Lakhs per year
4 years	₹6.0 Lakhs to ₹16.0 Lakhs per year
5 years	₹9.5 Lakhs to ₹14.5 Lakhs per year
6 years	₹9.1 Lakhs to ₹21.0 Lakhs per year

and so on.

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Freshworks Customer Success Manager Salaries

Freshworks Customer Success Manager salary in India ranges between ₹6 Lakhs to ₹22 Lakhs with an average annual salary of ₹. Salary estimates are based on 59 Freshworks latest salaries received from various employees of Freshworks.

Freshworks Customer Success Manager salaries in India (Updated 2025)

Companies similar to Freshworks for Customer Success Manager

Latest annual salaries shared by Freshworks Customer Success Manager

Experience wise Freshworks Customer Success Manager salaries

Similar Designation salaries in Freshworks

Top skills at Freshworks for Customer Success Manager

Salary related reviews for Freshworks

Customer Success Specialist in Chennai

Customer Success Specialist in Chennai

Business Development Manager in Chennai

Lead Software Engineer in Chennai

Lead Business Analyst in Chennai

Freshworks Customer Success Manager Salary FAQs

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Freshworks Customer Success Manager Salaries by Location