Freshworks Customer Success Manager Salaries by 50+ Employees (Updated 2025)

3 - 9 years exp.

₹6.8 Lakhs - ₹22.1 Lakhs

Salary of majority employees

Fixed (87%)

₹11.3 Lakhs

Variable (13%)

₹1.7 Lakh

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At par with the average Customer Success Manager Salary in Software Product Companies for 3 - 9 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Success Manager Salary 3 - 9 years exp. (22 salaries)	Unlock ₹8.5 L/yr - ₹19 L/yr
Sales & Business Development Customer Success Manager Salary 3 - 8 years exp. (6 salaries)	Unlock ₹8.2 L/yr - ₹21 L/yr
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Human Resources Customer Success Manager Salary 5 years exp. (AmbitionBox Estimate)	Unlock ₹9 L/yr - ₹14.6 L/yr
Marketing & Communication Customer Success Manager Salary 3 - 4 years exp. (AmbitionBox Estimate)	Unlock ₹6.8 L/yr - ₹14.6 L/yr
Research & Development Customer Success Manager Salary 5 - 6 years exp. (AmbitionBox Estimate)	Unlock ₹10.1 L/yr - ₹14.8 L/yr

Last Updated: 5 Mar 2025

Companies similar to Freshworks for Customer Success Manager

Company name	Avg Annual Salary	Open Jobs
Zoho Customer Success Manager Salary 3 - 12 years exp. (4 salaries)	Unlock ₹7 L/yr - ₹19.6 L/yr 9% more
Salesforce Customer Success Manager Salary 5 - 11 years exp. (29 salaries)	Unlock ₹16 L/yr - ₹52.5 L/yr 144% more	4 job openings
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Microsoft Corporation Customer Success Manager Salary 2 - 9 years exp. (13 salaries)	Unlock ₹10 L/yr - ₹36 L/yr 57% more
Oracle Customer Success Manager Salary 3 - 13 years exp. (107 salaries)	Unlock ₹10.1 L/yr - ₹37.6 L/yr 61% more
Adobe Customer Success Manager Salary 3 - 11 years exp. (158 salaries)	Unlock ₹8.5 L/yr - ₹30 L/yr 42% more	2 job openings
SAP Customer Success Manager Salary 2 - 20 years exp. (17 salaries)	Unlock ₹21 L/yr - ₹40 L/yr 117% more
IBM Customer Success Manager Salary 3 - 14 years exp. (16 salaries)	Unlock ₹19.5 L/yr - ₹55.5 L/yr 219% more	11 job openings
Google Customer Success Manager Salary 1 - 10 years exp. (6 salaries)	Unlock ₹11.7 L/yr - ₹26.4 L/yr 20% more
Amazon Customer Success Manager Salary 2 - 9 years exp. (9 salaries)	Unlock ₹5 L/yr - ₹16.8 L/yr 23% less	3 job openings
Cisco Customer Success Manager Salary 5 - 14 years exp. (19 salaries)	Unlock ₹18.7 L/yr - ₹29 L/yr 88% more
HCLTech Customer Success Manager Salary 5 - 13 years exp. (31 salaries)	Unlock ₹5 L/yr - ₹19 L/yr 14% less
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Tech Mahindra Customer Success Manager Salary 0 - 9 years exp. (13 salaries)	Unlock ₹4.2 L/yr - ₹14 L/yr 19% less
Infosys Customer Success Manager Salary 5 - 15 years exp. (8 salaries)	Unlock ₹5.5 L/yr - ₹7.7 L/yr 48% less
Cvent Customer Success Manager Salary 2 - 16 years exp. (7 salaries)	Unlock ₹6.3 L/yr - ₹25.5 L/yr 16% more	1 job opening
TCS Customer Success Manager Salary 3 - 11 years exp. (6 salaries)	Unlock ₹6 L/yr - ₹10.5 L/yr 26% less
Thomson Reuters Customer Success Manager Salary 8 - 15 years exp. (5 salaries)	Unlock ₹14 L/yr - ₹27 L/yr 50% more
Akamai Technologies Customer Success Manager Salary 4 - 6 years exp. (5 salaries)	Unlock ₹11 L/yr - ₹21.5 L/yr 41% more
Wipro Customer Success Manager Salary 7 - 20 years exp. (5 salaries)	Unlock ₹12.5 L/yr - ₹24 L/yr 27% more
Blue Yonder Customer Success Manager Salary 8 - 15 years exp. (5 salaries)	Unlock ₹22.4 L/yr - ₹27.5 L/yr 93% more
ServiceNow Customer Success Manager Salary 5 - 15 years exp. (3 salaries)	Unlock ₹19.3 L/yr - ₹20 L/yr 52% more

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Customer Success Manager salary at Freshworks ranges between ₹6.8 Lakhs to ₹22.1 Lakhs per year for employees with experience between 3 years to 9 years. Salary estimates are based on 57 latest salaries received from various employees of Freshworks.

Latest annual salaries shared by Freshworks Customer Success Manager

2d ago

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9 years exp.

4d ago

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4 years exp.

1w ago

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7 years exp.

3w ago

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5 years exp.

1mo ago

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6 years exp.

1mo ago

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8 years exp.

1mo ago

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8 years exp.

2mo ago

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6 years exp.

2mo ago

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9 years exp.

3mo ago

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4 years exp.

Experience wise Freshworks Customer Success Manager salaries

Last Updated: 5 Mar 2025

Experience	Avg Annual Salary
3 years (9 salaries)	Unlock ₹8.2 L/yr - ₹14.5 L/yr
4 years (11 salaries)	Unlock ₹6.8 L/yr - ₹16 L/yr
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5 years (8 salaries)	Unlock ₹9 L/yr - ₹14.5 L/yr
6 years (12 salaries)	Unlock ₹9.1 L/yr - ₹21 L/yr
7 years (7 salaries)	Unlock ₹10.6 L/yr - ₹17.8 L/yr
8 years (5 salaries)	Unlock ₹5.8 L/yr - ₹24 L/yr
9 years (5 salaries)	Unlock ₹13.5 L/yr - ₹19 L/yr

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Similar Designation salaries in Freshworks

Customer Success Lead Salary

(4 salaries)

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₹16.3 L/yr - ₹23.4 L/yr

Customer Service Manager Salary

(AmbitionBox Estimate)

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₹7.2 L/yr - ₹9.2 L/yr

Senior Customer Success Manager Salary

(8 salaries)

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₹12.5 L/yr - ₹26 L/yr

Customer Success Specialist Salary

(57 salaries)

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₹7.5 L/yr - ₹19 L/yr

Store Manager Salary

(5 salaries)

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₹24 L/yr - ₹30 L/yr

Operations Manager Salary

(5 salaries)

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₹7.5 L/yr - ₹23 L/yr

Project Manager Salary

(4 salaries)

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₹10 L/yr - ₹44 L/yr

Sales Manager Salary

(8 salaries)

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₹26 L/yr - ₹48 L/yr

Customer Care Executive Salary

(AmbitionBox Estimate)

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₹12.2 L/yr - ₹15.5 L/yr

Customer Service Executive Salary

(AmbitionBox Estimate)

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₹4.7 L/yr - ₹6 L/yr

Top skills at Freshworks for Customer Success Manager

CRM Customer Satisfaction Management Interpersonal Skills Account Management Analytical Operations Monitoring Continuous Improvement Forecasting Customer Engagement Sales Management Marketing Support Customer Experience Transition

Salary related reviews for Freshworks

2.9

Rated by 10 employees for salary & benefits

Customer Success Specialist in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 30 May 2024

2.0

for Salary and Benefits

Likes

Freshworks is a recreation of your college days! You will have to move on after 3 or 4 years The dynamics of the company will change quarter to quarter, you should be open to change at any time, heading into a corporate company setup

Job security - Excellent

Dislikes

...hing and failing miserable Appraisals and heirachy does not make any difference. The salary difference is huge.

Salary - Poor

+3 more

Customer Success Specialist in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 27 Sep 2023

4.0

for Salary and Benefits

Likes

Team mates and comrades are really helpful and nice.

Salary - Good

+1 more

Dislikes

1. Constant changes in the process. Nothing is defined 2. Higher management is confused always about how to determine the MBO (part of variable pay) 3. Horrible management - They might look friendly from the outside but too much politics going in.

Skill development - Bad

+2 more

Business Development Manager in Chennai

Full Time

Sales & Business Development Department

2.0

• posted on 01 Aug 2023

3.0

for Salary and Benefits

Likes

1. On time salary 2. Perks and benefits 3. Good ITSM Product

Work-life balance - Good

Dislikes

1. Too much politics 2. No Appraisals 3. Tamil dominated 4. North and South Indian divide 5. Senior Managers are inefficient and keep changing policies and processess

Skill development - Poor

+4 more

Lead Software Engineer in Chennai

Full Time

Engineering - Software & QA Department

1.0

• posted on 04 Feb 2025

4.0

for Salary and Benefits

Likes

Salary is good Remote work sometimes is flexible

Salary - Good

Dislikes

Not a good company and team members are not supportive Our feedback is not heard Old employees are preferred New employees are not treated well Managers are biased towards old employees No support from team members. If you ask question in a group you would be made to feel that you are not worth. Team members old emoloyees will project in such a way that you cannot work on your own without their support. By that way they gain their credits by putting us down. Your work is not appreciated they tell it is normal work But when you do a mistake it is magnified Less recognition Recent layoffs is worst. Why did they hire so many people and then fire stating redundant roles. If it's redudant they should not have hired people in the first place. Management does not plan well which made people lose their jobs.

Skill development - Bad

+5 more

Lead Business Analyst in Chennai

Full Time

Sales & Business Development Department

3.0

• posted on 08 Dec 2024

4.0

for Salary and Benefits

Likes

People in freshworks is the reason most people stay back for other than the salary aspect.

Salary - Good

+2 more

Dislikes

The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.

Job security - Bad

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Freshworks Customer Success Manager Salary FAQs

What is the salary of Customer Success Manager at Freshworks?

Customer Success Manager salary at Freshworks in India ranges between ₹6.8 Lakhs to ₹22.1 Lakhs for experience between 3 years to 9 years. According to our estimates it is 2% less than the average Customer Success Manager Salary in India. Salary estimates are based on 57 latest salaries received from various employees of Freshworks India.

How does the salary of a Customer Success Manager at Freshworks India compare with the average salary range for this job?

The average salary of a Customer Success Manager at Freshworks is 2% less than the average salary of a Customer Success Manager in India. To know exact salary insights, login to view.

What are the top skills required to work as a Customer Success Manager at Freshworks?

CRM, Customer Satisfaction, Management, Interpersonal Skills and Account Management are some of the popular skills required to work as a Customer Success Manager at Freshworks India.

Which similar companies are paying more than Freshworks to a Customer Success Manager in India?

IBM Customer Success Manager Salary - ₹19.5 Lakhs to ₹55.5 Lakhs per year
Amadeus Customer Success Manager Salary - ₹26.0 Lakhs to ₹50.0 Lakhs per year
Salesforce Customer Success Manager Salary - ₹16.0 Lakhs to ₹52.5 Lakhs per year
SAP Customer Success Manager Salary - ₹21.0 Lakhs to ₹40.0 Lakhs per year
Blue Yonder Customer Success Manager Salary - ₹22.4 Lakhs to ₹27.5 Lakhs per year

What is the salary of a Customer Success Manager in companies similar to Freshworks in India?

PTC Customer Success Manager Salary - ₹23.0 Lakhs to ₹26.0 Lakhs per year
Cisco Customer Success Manager Salary - ₹18.7 Lakhs to ₹29.0 Lakhs per year
Zycus Infotech Customer Success Manager Salary - ₹22.0 Lakhs to ₹26.0 Lakhs per year
Oracle Customer Success Manager Salary - ₹10.1 Lakhs to ₹37.6 Lakhs per year
Microsoft Corporation Customer Success Manager Salary - ₹10.0 Lakhs to ₹36.0 Lakhs per year

What is the estimated take home salary of a Customer Success Manager at Freshworks in India?

The estimated take-home salary of a Customer Success Manager at Freshworks ranges between ₹91,715 per month to ₹94,169 per month in India. The take-home salary calculation is based on the average Freshworks Customer Success Manager salary in India which ranges between ₹6.8 Lakhs to ₹22.1 Lakhs per year for employees with experience between 3 years to 9 years. Check how did we calculate take home salary?

What is the notice period for Customer Success Manager at Freshworks?

According to AmbitionBox, 64% of the Freshworks Customer Success Managers reported a notice period of 2 Months, 27% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 33 responses on AmbitionBox in last 2 years.

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Freshworks Customer Success Manager Salaries by Location

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Freshworks Customer Success Manager Salaries

Freshworks Customer Success Manager salary in India ranges between ₹6.8 Lakhs to ₹22.1 Lakhs with an average annual salary of ₹. Salary estimates are based on 57 Freshworks latest salaries received from various employees of Freshworks.

Freshworks Customer Success Manager salaries in India (Updated 2025)

Companies similar to Freshworks for Customer Success Manager

Latest annual salaries shared by Freshworks Customer Success Manager

Experience wise Freshworks Customer Success Manager salaries

Similar Designation salaries in Freshworks

Top skills at Freshworks for Customer Success Manager

Salary related reviews for Freshworks

Customer Success Specialist in Chennai

Customer Success Specialist in Chennai

Business Development Manager in Chennai

Lead Software Engineer in Chennai

Lead Business Analyst in Chennai

Freshworks Customer Success Manager Salary FAQs

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Freshworks Customer Success Manager Salaries by Location