Icertis Customer Success Manager salaries in India

Likes

pay and perks

Dislikes

Starting from start 1. interview process is slow 2. New teams/dept formed so leadership was clueless on what they want from employees 3. Middle management is heavily misdirected and not in sync with top management 4. extremely average crowd and culture intellectually and socially. no intellectually stimulating conversations whatsoever. thereby poor mediocre culture in middle and lower scale 5. expectations too high without a program scope. they need results immediately while they neither know the problem statement completely nor the path to solution 6. Personally for my manager , not good at receiving feedbacks, my way or highway attitude 7. was given a hard time while I had to take leaves due to medical reasons... I was on probation, but I had genuine reason was in hospital.. they constantly cribbed about performance and results) No human consideration whatsoever wasnt a cultural fit for me for sure...

Likes

Some teams are really good.

Dislikes

...No new technical learning. It said to be Cloud company but grooming in cloud. In Full and final settlement, they deduct every compensation you got, which personally feel very bad.

Likes

Salary has been on time, always. During Covid-19, there was no deduction and there was support for everything.

Dislikes

They just don't want to answer when they'll go for IPO, people are holding lots of ESOPs but there hasn't been any buyback since a long time now. It's a startup yet acts like a MNC.

Likes

Salary and other compensation is good.

Dislikes

Terrible work culture. No appreciation even if you work till your last breath. No job security at all. They can kick you at any time no matter how good performer you are.Its good for employees who are feet lickers of managers. You can’t trust anyone in teams.

Likes

Nothing, all bad experiences.This is a typical Indian company which give you Rs 1 and expects that employee should give back Rs 1000 in no time . Attrition rate is too high employee job satisfication is zero and it is across hierarchy. Company is growing in a high pace but underlying management planning is pathetic they either dont work or take things very casually and ultimately ground level people suffer and at last they dont have any option other than to leave company.Management and HR are always in denial mode does nothing for sake of employee. They have very fancy policies present on paper but top management has provided a free hand to Project manager ,Directors and Vice President to override these policies.

Dislikes

...round level also anyone approaches to management they are always in denial mode. Company has a tons of dollar negotiate as much as you can to get high package company gives minium 50% hike to new employee but get ready to work 24x7 and under tremendous pressure. Apprisal are pathetic does not give money they give excuses.