Freshworks Customer Success Lead Salaries by 3 Employees (Updated 2025)

6 - 7 years exp.

₹16.3 Lakhs - ₹18.5 Lakhs

Low Confidence

Salary of majority employees

35% more than the average Customer Success Lead Salary in Software Product Companies for 6 - 7 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Success Lead Salary 6 years exp. (AmbitionBox Estimate)	₹15.3 L/yr - ₹18.7 L/yr
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Sales & Business Development Customer Success Lead Salary 7 years exp. (AmbitionBox Estimate)	₹16.6 L/yr - ₹20.3 L/yr

Last Updated: 8 Mar 2025

Companies similar to Freshworks for Customer Success Lead

Company name	Avg Annual Salary	Open Jobs
Provana Customer Success Lead Salary 3 - 16 years exp. (12 salaries)	₹10 L/yr - ₹14 L/yr 33% less
BuyerForesight Customer Success Lead Salary 2 - 5 years exp. (8 salaries)	₹8 L/yr - ₹10 L/yr 45% less
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Cashfree Payments Customer Success Lead Salary 4 - 10 years exp. (6 salaries)	₹7.2 L/yr - ₹10.5 L/yr 48% less
Azuga Telematics Customer Success Lead Salary 7 - 11 years exp. (5 salaries)	₹10 L/yr - ₹11 L/yr 40% less
Beroe Inc Customer Success Lead Salary 7 - 10 years exp. (5 salaries)	₹15 L/yr - ₹17 L/yr 8% less

Customer Success Lead salary at Freshworks ranges between ₹16.3 Lakhs to ₹18.5 Lakhs per year for employees with experience between 6 years to 7 years. Salary estimates are based on 3 latest salaries received from various employees of Freshworks.

Experience wise Freshworks Customer Success Lead salaries

Last Updated: 8 Mar 2025

Experience	Avg Annual Salary
6 years (AmbitionBox Estimate)	₹16.3 L/yr - ₹17 L/yr
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7 years (AmbitionBox Estimate)	₹7.2 L/yr - ₹18.5 L/yr

Similar Designation salaries in Freshworks

Customer Success Manager Salary

(59 salaries)

₹6 L/yr - ₹21.96 L/yr

Customer Success Specialist Salary

(59 salaries)

₹7.5 L/yr - ₹19 L/yr

Customer Service Manager Salary

(AmbitionBox Estimate)

₹7.2 L/yr - ₹9.2 L/yr

Senior Customer Success Manager Salary

(9 salaries)

₹12.5 L/yr - ₹26 L/yr

Customer Care Executive Salary

(AmbitionBox Estimate)

₹12.2 L/yr - ₹15.5 L/yr

Customer Service Executive Salary

(AmbitionBox Estimate)

₹4.7 L/yr - ₹6 L/yr

Team Lead Salary

(49 salaries)

₹17.8 L/yr - ₹50 L/yr

Computer Operator Salary

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₹0.25 L/yr - ₹4 L/yr

Store Manager Salary

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₹24 L/yr - ₹30 L/yr

Business Analyst Salary

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₹6 L/yr - ₹10.5 L/yr

Salary related reviews for Freshworks

Customer Success Specialist in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 30 May 2024

2.0

for Salary and Benefits

Likes

Freshworks is a recreation of your college days! You will have to move on after 3 or 4 years The dynamics of the company will change quarter to quarter, you should be open to change at any time, heading into a corporate company setup

Job security - Excellent

Dislikes

...hing and failing miserable Appraisals and heirachy does not make any difference. The salary difference is huge.

Salary - Poor

+3 more

Customer Success Specialist in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 27 Sep 2023

4.0

for Salary and Benefits

Likes

Team mates and comrades are really helpful and nice.

Salary - Good

+1 more

Dislikes

1. Constant changes in the process. Nothing is defined 2. Higher management is confused always about how to determine the MBO (part of variable pay) 3. Horrible management - They might look friendly from the outside but too much politics going in.

Skill development - Bad

+2 more

Business Development Manager in Chennai

Full Time

Sales & Business Development Department

2.0

• posted on 01 Aug 2023

3.0

for Salary and Benefits

Likes

1. On time salary 2. Perks and benefits 3. Good ITSM Product

Work-life balance - Good

Dislikes

1. Too much politics 2. No Appraisals 3. Tamil dominated 4. North and South Indian divide 5. Senior Managers are inefficient and keep changing policies and processess

Skill development - Poor

+4 more

Lead Business Analyst in Chennai

Full Time

Sales & Business Development Department

3.0

• posted on 08 Dec 2024

4.0

for Salary and Benefits

Likes

People in freshworks is the reason most people stay back for other than the salary aspect.

Salary - Good

+2 more

Dislikes

The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.

Job security - Bad

Manager in Bangalore / Bengaluru

Full Time

Consulting Department

1.0

• posted on 08 Nov 2024

2.0

for Salary and Benefits

Likes

None

Dislikes

...s something that you are looking for, please do not consider joining Freshworks. Hiring happens only in the US these days with 4 people getting hired for same/similar roles at very high salary and they don’t even get laid off.

Salary - Poor

+6 more

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Hi , I hope you're doing well! I am fresher , and I am a 2024 BE(CSE) graduate currently looking for an entry-level position. I am skilled in Python, SQL, web technologies, and Django, and I’m eager to apply my knowledge in a professional setting. As a fresher, I am open to any role that will help me grow and learn. If you know of any job openings or can provide any referrals or guidance, I would greatly appreciate it. Thank you for your time . TCS Cognizant Kumaran Systems Zoho Infinite Computer Solutions AccentureVirtusa Consulting Services Oracle IBM Mphasis LTIMindtree Capgemini AVASOFT Genpact Maveric Systems Wipro HCLTech Hexaware Technologies Tech Mahindra StartupLanes Freshworks UST Intel Ramco Systems JPMorgan Chase & Co. #fresher#it#developer#hr

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Freshworks Customer Success Lead Salary FAQs

How the salary growth look like for a Customer Success Lead at Freshworks in India?

The salary growth for a Customer Success Lead at Freshworks depends on factors such as experience, performance, and promotions. On average, a Customer Success Lead can expect the following growth trajectory at Freshworks:

Experience	Average Salary Range
6 years	₹16.3 Lakhs to ₹17.0 Lakhs per year
7 years	₹7.2 Lakhs to ₹18.5 Lakhs per year

and so on.

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Freshworks Customer Success Lead Salaries

Freshworks Customer Success Lead salary in India ranges between ₹16.3 Lakhs to ₹18.5 Lakhs with an average annual salary of ₹. Salary estimates are based on 3 Freshworks latest salaries received from various employees of Freshworks.