Firstsource Solutions Process Leader salaries in Mumbai (Updated 2025)

Likes

The growth opportunity along with learnings of the new techniques and tools which are required in the market. The work culture binds everyone to stay loyal with the organisation.

Dislikes

...on't call it a dislike rather I would call it an opportunity for Firstsource. While we understand the salary is provided as per the market standards however when it is compared with other competitors it is always lesser.

Likes

Salary was competitive compared to the market.

Dislikes

No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.

Likes

Firstsource is a great place to work, salary on time,skill development session provided seperately, teammates and boss always helpful. Everyone stand together to accept any challenge.

Dislikes

Top level management don't communicate with the bottom chain,as I have face a ramdown of centre they don't give relocate opportunity in other center, also management team don't bother to look for new business.

Likes

...mpany is good .. good teammates,good employees training,good employees security. good salary, allowed travel expenses in the company

Dislikes

Compensation is decent, but growth is slow.the work pressure is very high. I have to attend client calls in the evening and sometimes late into the night .. good management and good managers our company

Likes

The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.

Dislikes

...ited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience.