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Firstsource Solutions

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3.6

based on 4.7k Reviews

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Firstsource Solutions Senior CSA salaries in Mumbai (Updated 2025)

Annual salary range
0 - 5 years exp.
₹1.1 Lakh - ₹5 Lakhs
Avg. annual salary
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Monthly In-hand Salary

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At par with the average Senior CSA Salary in BPO Companies for 0 - 5 years of experience

Interested in this particular role? 1 job opening

Salaries in different departments

Customer Success, Service & Operations
Senior CSA Salary
0 - 5 years exp. (30 salaries)
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₹1.1 L/yr - ₹5 L/yr

BFSI, Investments & Trading
Senior CSA Salary
3 - 5 years exp. (4 salaries)
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₹2.5 L/yr - ₹3.6 L/yr

Sales & Business Development
Senior CSA Salary
2 - 4 years exp. (3 salaries)
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₹2 L/yr - ₹3.6 L/yr

Finance & Accounting
Senior CSA Salary
2 - 3 years exp. (AmbitionBox Estimate)
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₹2.5 L/yr - ₹3.6 L/yr

Engineering - Software & QA
Senior CSA Salary
1 year exp. (AmbitionBox Estimate)
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₹3 L/yr - ₹3.5 L/yr

Last Updated: 2 Mar 2025

Companies similar to Firstsource Solutions for Senior CSA in Mumbai

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Firstsource Solutions Senior CSA Salary

0 - 5 years exp. (66 salaries)
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₹1.1 L/yr - ₹5 L/yr

vs
Company name Avg Annual Salary Open Jobs
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WNS Senior CSA Salary

2 - 11 years exp. (21 salaries)
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₹1.5 L/yr - ₹5.1 L/yr

arrow icon 15% less
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Teleperformance Senior CSA Salary

0 - 6 years exp. (18 salaries)
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₹1.1 L/yr - ₹3.8 L/yr

arrow icon 1% less
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Tech Mahindra Senior CSA Salary

2 - 7 years exp. (4 salaries)
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₹3.4 L/yr - ₹6.7 L/yr

arrow icon 30% more
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Peter England Senior CSA Salary

5 - 11 years exp. (3 salaries)
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₹1.4 L/yr - ₹2.5 L/yr

arrow icon 35% less
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Infinx Senior CSA Salary

4 - 9 years exp. (3 salaries)
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₹2.1 L/yr - ₹2.6 L/yr

arrow icon 30% less
Senior CSA salary at Firstsource Solutions ranges between ₹1.1 Lakh to ₹5 Lakhs per year for employees with less than 1 year of experience to 5 years. Salary estimates are based on 66 latest salaries received from various employees of Firstsource Solutions.

Latest annual salaries shared by Firstsource Solutions Senior CSA in Mumbai

1mo ago
₹3.6 Lakhs
2 years exp.
1mo ago
₹2 Lakhs
4 years exp.
2mo ago
₹3.5 Lakhs
5 months exp.
2mo ago
₹3.5 Lakhs
4 years exp.
2mo ago
₹2.5 Lakhs
4 years exp.
3mo ago
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8 months exp.
3mo ago
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9 months exp.
3mo ago
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2 years exp.
4mo ago
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3 years exp.
4mo ago
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5 years exp.

Experience wise Firstsource Solutions Senior CSA salaries in Mumbai

Last Updated: 2 Mar 2025

Experience Avg Annual Salary
Fresher  (7 salaries)

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₹2.4 L/yr - ₹4 L/yr
1 year  (5 salaries)

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₹2 L/yr - ₹3.5 L/yr
2 years  (19 salaries)

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₹2 L/yr - ₹5 L/yr
3 years  (17 salaries)

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₹1.5 L/yr - ₹4.7 L/yr
4 years  (14 salaries)

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₹1.1 L/yr - ₹4.7 L/yr
View all

Similar Designation salaries in Firstsource Solutions

Mortgage Underwriter Salary
(66 salaries)
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₹2 L/yr - ₹10.18 L/yr
Process Leader Salary
(55 salaries)
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₹4.3 L/yr - ₹10 L/yr
Team Lead Operations Salary
(26 salaries)
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₹3 L/yr - ₹9.78 L/yr
Senior Customer Service Representative Salary
(23 salaries)
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₹2 L/yr - ₹5 L/yr
Process Trainer Salary
(22 salaries)
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₹2 L/yr - ₹6.7 L/yr
Senior Underwriter Salary
(20 salaries)
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₹4.5 L/yr - ₹12 L/yr
Senior Quality Analyst Salary
(6 salaries)
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₹2.5 L/yr - ₹7.65 L/yr
BPO Executive Salary
(5 salaries)
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₹2.4 L/yr - ₹4 L/yr
Senior Customer Support Associate Salary
(3 salaries)
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₹3.1 L/yr - ₹4.5 L/yr
Senior Customer Support Executive Salary
(3 salaries)
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₹2.55 L/yr - ₹3.6 L/yr

Top skills at Firstsource Solutions for Senior CSA

US Healthcare csa Customer Service Inbound Voice Process International Voice Process UK Shift Technical Voice Process Technical Support Customer Complaints US Healthcare Communication Skills bpo International Voice Process Non Voice Process voice process

Salary related reviews for Firstsource Solutions

3.4

Rated by 20 employees for salary & benefits

Senior CSA in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 18 Jan 2025
5.0
 for  Salary and Benefits

Likes

Salary always on time everything good.

  • Salary - Excellent
    • +2 more

Dislikes

There is no job security, team leader manager HR everyone is doing politics, if you made any mistake they will play politics and terminate from company no job security

read more
  • Job security - Bad
    • +3 more

Senior CSA in Navi Mumbai

Customer Success, Service & Operations Department

3.0
  •  posted on 10 May 2018
4.0
 for  Salary and Benefits

Likes

On time salary in account this the only one thing for this i like about working at first source BPO ltd

read more
  • Salary - Good
    • +3 more

Dislikes

if you terminate or they terminates you (due to process mistake) they then least bothered to give salary or Full n final settlement they start blaming and even does not allow to enter premises...thats really dislikes about this company where we had given so much of our time.

read more
  • Job security - Bad
    • +1 more

Process Leader in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 14 Feb 2025
4.0
 for  Salary and Benefits

Likes

Salary was competitive compared to the market.

  • Salary - Good
    • +1 more

Dislikes

No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.

read more
  • Skill development - Bad
    • +3 more

Team Lead Operations in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 15 Jan 2025
2.0
 for  Salary and Benefits

Likes

The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.

read more
  • Job security - Good

Dislikes

...ited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience.

read more
  • Salary - Poor
    • +5 more

WFM Analyst in Mumbai

Full Time

 · 

Data Science & Analytics Department

2.0
  •  posted on 10 Apr 2024
1.0
 for  Salary and Benefits

Likes

Made some good friends and that's all what I got from this company

  • Work-life balance - Good

Dislikes

...unsure with promotion and upskilling and gives vague answers if asked questions. Salary hike are next to nothing every year.

read more
  • Salary - Bad
    • +4 more
see more salary related reviews

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Top trending discussions

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Salary Discussions, Hike & Promotions
2w (edited)
peacemaker
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·
works at
Georgia-Pacific
New offer. Confused.
My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?
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Firstsource Solutions Senior CSA Salary FAQs

What is the salary of Senior CSA at Firstsource Solutions in Mumbai?
The average salary of a Senior CSA at Firstsource Solutions in Mumbai typically ranges from ₹1.1 Lakhs to ₹5.0 Lakhs per year, depending on experience (from Fresher to 5 years).

The top 10% of Senior CSA in Mumbai at Firstsource Solutions earn more than ₹4.1 Lakhs per year, and the top 1% earn over ₹5.0 Lakhs per year. Senior CSA Salaries at Firstsource Solutions can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 60+ Firstsource Solutions employees in India.
What is the estimated take home salary of a Senior CSA at Firstsource Solutions in Mumbai?
The estimated take-home salary of a Senior CSA at Firstsource Solutions in Mumbai typically ranges from ₹23,866 to ₹25,322 per month. This is based on the average salary range of ₹1.1 Lakhs to ₹5.0 Lakhs per year for employees with experience ranging from Fresher to 5 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 60+ salaries received from various employees of Firstsource Solutions. Check how we calculate in-hand salary with our in-hand salary calculator.
What are the key skills required to be a Senior CSA at Firstsource Solutions in Mumbai?
To be a Senior CSA at Firstsource Solutions in Mumbai, the key skills required include:

  • - US Healthcare
  • - csa
  • - Customer Service
  • - Inbound Voice Process
  • - International Voice Process

These skills are highly valued at Firstsource Solutions and are crucial for successful performance in a Software Engineering role.
Which companies offer higher salaries than Firstsource Solutions for Senior CSA in India?
Tech Mahindra ₹3.4 Lakhs to ₹6.7 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Firstsource Solutions, depending on the role and experience level.
What is the salary of a Senior CSA in companies similar to Firstsource Solutions in Mumbai?
The salary of a Senior CSA at companies similar to Firstsource Solutions in Mumbai varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Teleperformance ₹1.1 Lakhs to ₹3.8 Lakhs per year
WNS ₹1.5 Lakhs to ₹5.1 Lakhs per year
Infinx ₹2.1 Lakhs to ₹2.6 Lakhs per year
Peter England ₹1.4 Lakhs to ₹2.5 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Senior CSA at Firstsource Solutions in Mumbai?
The salary growth for a Senior CSA at Firstsource Solutions in Mumbai depends on factors such as experience, performance, and promotions. On average, a Senior CSA in Mumbai can expect the following growth trajectory at Firstsource Solutions:

Experience Average Salary Range
Fresher ₹2.4 Lakhs to ₹4.0 Lakhs per year
1 year ₹2.0 Lakhs to ₹3.5 Lakhs per year
2 years ₹2.0 Lakhs to ₹5.0 Lakhs per year
3 years ₹1.5 Lakhs to ₹4.7 Lakhs per year
and so on.

Tell us how to improve this page.

Firstsource Solutions Senior CSA salary in Mumbai ranges between ₹1.1 Lakh to ₹5 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 66 Firstsource Solutions latest salaries received from various employees of Firstsource Solutions.