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Firstsource Solutions

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3.6

based on 4.7k Reviews

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Firstsource Solutions Senior CSA salaries in Mumbai (Updated 2025)

Annual salary range
0 - 5 years exp.
₹1.1 Lakh - ₹5 Lakhs
Salary of majority employees
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At par with the average Senior CSA Salary in BPO Companies for 0 - 5 years of experience

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Salaries in different departments

Customer Success, Service & Operations
Senior CSA Salary
0 - 5 years exp. (30 salaries)
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₹1.1 L/yr - ₹5 L/yr

BFSI, Investments & Trading
Senior CSA Salary
3 - 5 years exp. (4 salaries)
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₹2.5 L/yr - ₹4.4 L/yr

Sales & Business Development
Senior CSA Salary
2 - 4 years exp. (3 salaries)
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₹2 L/yr - ₹3.8 L/yr

Finance & Accounting
Senior CSA Salary
2 - 3 years exp. (AmbitionBox Estimate)
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₹2.5 L/yr - ₹3.9 L/yr

Last Updated: 2 Mar 2025

Companies similar to Firstsource Solutions for Senior CSA in Mumbai

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Firstsource Solutions Senior CSA Salary

0 - 5 years exp. (65 salaries)
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₹1.1 L/yr - ₹5 L/yr

vs
Company name Avg Annual Salary Open Jobs
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WNS Senior CSA Salary

2 - 11 years exp. (21 salaries)
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₹1.5 L/yr - ₹5.1 L/yr

arrow icon 14% less
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Teleperformance Senior CSA Salary

0 - 6 years exp. (18 salaries)
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₹1.1 L/yr - ₹3.8 L/yr

arrow icon 1% more
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Concentrix Corporation Senior CSA Salary

5 - 10 years exp. (3 salaries)
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₹3.2 L/yr - ₹5 L/yr

arrow icon 24% more
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Tech Mahindra Senior CSA Salary

2 - 7 years exp. (4 salaries)
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₹3.4 L/yr - ₹6.7 L/yr

arrow icon 33% more
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Peter England Senior CSA Salary

5 - 11 years exp. (3 salaries)
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₹1.4 L/yr - ₹2.5 L/yr

arrow icon 34% less
Senior CSA salary at Firstsource Solutions ranges between ₹1.1 Lakh to ₹5 Lakhs per year for employees with less than 1 year of experience to 5 years. Salary estimates are based on 65 latest salaries received from various employees of Firstsource Solutions.

Latest annual salaries shared by Firstsource Solutions Senior CSA in Mumbai

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Experience wise Firstsource Solutions Senior CSA salaries in Mumbai

Last Updated: 2 Mar 2025

Experience Avg Annual Salary
Fresher  (7 salaries)

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₹2.4 L/yr - ₹4 L/yr
1 year  (4 salaries)

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₹2 L/yr - ₹5.4 L/yr
2 years  (19 salaries)

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₹2 L/yr - ₹5 L/yr
3 years  (17 salaries)

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₹1.5 L/yr - ₹4.7 L/yr
4 years  (14 salaries)

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₹1.1 L/yr - ₹4.7 L/yr
View all

Similar Designation salaries in Firstsource Solutions

Mortgage Underwriter Salary
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₹2 L/yr - ₹10.18 L/yr
Process Leader Salary
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₹4.3 L/yr - ₹10 L/yr
Team Lead Operations Salary
(35 salaries)
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₹3 L/yr - ₹8.99 L/yr
Senior Customer Service Representative Salary
(24 salaries)
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₹2 L/yr - ₹5 L/yr
Process Trainer Salary
(22 salaries)
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₹2 L/yr - ₹6.7 L/yr
Senior Underwriter Salary
(17 salaries)
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₹4.5 L/yr - ₹12 L/yr
Senior Quality Analyst Salary
(6 salaries)
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₹2.5 L/yr - ₹7.65 L/yr
Senior Customer Support Associate Salary
(4 salaries)
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₹3.1 L/yr - ₹4.5 L/yr
BPO Executive Salary
(4 salaries)
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₹2.4 L/yr - ₹4 L/yr

Top skills at Firstsource Solutions for Senior CSA

US Healthcare csa Customer Service International Voice Process UK Shift Technical Voice Process Technical Support Customer Complaints Communication Skills bpo Non Voice Process voice process RCM Quality Standards international bpo

Salary related reviews for Firstsource Solutions

3.4

Rated by 20 employees for salary & benefits

Senior CSA in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 18 Jan 2025
5.0
 for  Salary and Benefits

Likes

Salary always on time everything good.

  • Salary - Excellent
    • +2 more

Dislikes

There is no job security, team leader manager HR everyone is doing politics, if you made any mistake they will play politics and terminate from company no job security

read more
  • Job security - Bad
    • +3 more

Senior CSA in Navi Mumbai

Customer Success, Service & Operations Department

3.0
  •  posted on 10 May 2018
4.0
 for  Salary and Benefits

Likes

On time salary in account this the only one thing for this i like about working at first source BPO ltd

read more
  • Salary - Good
    • +3 more

Dislikes

if you terminate or they terminates you (due to process mistake) they then least bothered to give salary or Full n final settlement they start blaming and even does not allow to enter premises...thats really dislikes about this company where we had given so much of our time.

read more
  • Job security - Bad
    • +1 more

Process Leader in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 14 Feb 2025
4.0
 for  Salary and Benefits

Likes

Salary was competitive compared to the market.

  • Salary - Good
    • +1 more

Dislikes

No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.

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  • Skill development - Bad
    • +3 more

Team Lead Operations in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 15 Jan 2025
2.0
 for  Salary and Benefits

Likes

The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.

read more
  • Job security - Good

Dislikes

...ited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience.

read more
  • Salary - Poor
    • +5 more

WFM Analyst in Mumbai

Full Time

 · 

Data Science & Analytics Department

2.0
  •  posted on 10 Apr 2024
1.0
 for  Salary and Benefits

Likes

Made some good friends and that's all what I got from this company

  • Work-life balance - Good

Dislikes

...unsure with promotion and upskilling and gives vague answers if asked questions. Salary hike are next to nothing every year.

read more
  • Salary - Bad
    • +4 more
see more salary related reviews

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1w
a manager - business analyst
Shifting from Bangalore to Hyderabad
I’m working in Bangalore for last 9 years. Currently I got 2 offers. 1. CTS - Bangalore (CTC - 22.7 LPA) 2. Deloitte - Hyderabad (CTC - 24.2 LPA) Is it good move to shift to Hyderabad for Deloitte ? Is it ok to ask the HR if my base location can be changed to Bangalore ? Please share your thoughts
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Firstsource Solutions Senior CSA Salary FAQs

What is the salary of Senior CSA at Firstsource Solutions in Mumbai?
The average salary of a Senior CSA at Firstsource Solutions in Mumbai typically ranges from ₹1.1 Lakhs to ₹5.0 Lakhs per year, depending on experience (from Fresher to 5 years).

The top 10% of Senior CSA in Mumbai at Firstsource Solutions earn more than ₹4.1 Lakhs per year, and the top 1% earn over ₹5.0 Lakhs per year. Senior CSA Salaries at Firstsource Solutions can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 60+ Firstsource Solutions employees in India.
What is the estimated take home salary of a Senior CSA at Firstsource Solutions in Mumbai?
The estimated take-home salary of a Senior CSA at Firstsource Solutions in Mumbai typically ranges from ₹23,418 to ₹24,880 per month. This is based on the average salary range of ₹1.1 Lakhs to ₹5.0 Lakhs per year for employees with experience ranging from Fresher to 5 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 60+ salaries received from various employees of Firstsource Solutions. Check how we calculate in-hand salary with our in-hand salary calculator.
What are the key skills required to be a Senior CSA at Firstsource Solutions in Mumbai?
To be a Senior CSA at Firstsource Solutions in Mumbai, the key skills required include:

  • - US Healthcare
  • - csa
  • - Customer Service
  • - International Voice Process
  • - UK Shift

These skills are highly valued at Firstsource Solutions and are crucial for successful performance in a Software Engineering role.
Which companies offer higher salaries than Firstsource Solutions for Senior CSA in India?
Tech Mahindra ₹3.4 Lakhs to ₹6.7 Lakhs per year
Concentrix Corporation ₹3.2 Lakhs to ₹5.0 Lakhs per year
Teleperformance ₹1.1 Lakhs to ₹3.8 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Firstsource Solutions, depending on the role and experience level.
What is the salary of a Senior CSA in companies similar to Firstsource Solutions in Mumbai?
The salary of a Senior CSA at companies similar to Firstsource Solutions in Mumbai varies, depending on the role, experience, and company size. Here are the typical salary ranges:

WNS ₹1.5 Lakhs to ₹5.1 Lakhs per year
Peter England ₹1.4 Lakhs to ₹2.5 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Senior CSA at Firstsource Solutions in Mumbai?
The salary growth for a Senior CSA at Firstsource Solutions in Mumbai depends on factors such as experience, performance, and promotions. On average, a Senior CSA in Mumbai can expect the following growth trajectory at Firstsource Solutions:

Experience Average Salary Range
Fresher ₹2.4 Lakhs to ₹4.0 Lakhs per year
1 year ₹2.0 Lakhs to ₹5.4 Lakhs per year
2 years ₹2.0 Lakhs to ₹5.0 Lakhs per year
3 years ₹1.5 Lakhs to ₹4.7 Lakhs per year
and so on.

Tell us how to improve this page.

Firstsource Solutions Senior CSA salary in Mumbai ranges between ₹1.1 Lakh to ₹5 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 65 Firstsource Solutions latest salaries received from various employees of Firstsource Solutions.