Firstsource Solutions Customer Success, Service & Operations Department Salaries in India

Likes

The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.

Dislikes

...ited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience.

Likes

There isn't much.

Dislikes

Unless you get into sky process, please don't opt unless you're a fresher. Firstly the pay is less than market value and they will keep changing your process as per their requirements. While the changes they do not consider any incentives amount and pay you less than the previous process! Too much politics in a few processes, how hard you work doesn't make any difference.

Likes

Salary always on time everything good.

Dislikes

There is no job security, team leader manager HR everyone is doing politics, if you made any mistake they will play politics and terminate from company no job security

Likes

The worst company ever worked with no growth no salary

Dislikes

No proper environment behaviour the senior are doing arguments with the employees lots of politics inside backbiching taking employees as granted by seniors and the hrs

Likes

... disappoint you. Even if you get a promotion there won't be any huge difference. If the company recruits from outside, they might get a better salary compared to the people who already working here. One thing for sure you can expect here is learning, which would help to grow your career.

Dislikes

No proper appraisal