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WNS

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3.4

based on 12.2k Reviews

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WNS Customer Service Associate Reviews

Updated 22 Mar, 2025
Overall Rating
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3.5/5
based on 72 reviews

Rating distribution

Category Ratings

3.9

Job security

3.7

Skill development

3.3

Work-life balance

3.1

Company culture

3.1

Salary

3.1

Work satisfaction

2.9

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What employees say about WNS?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

55% employees reported

Flexible timing

Flexible timing

55% employees reported

No travel

No travel

82% employees reported

View more detailed insights

Gender based rating

3.4
female

Rated by Women

26 reviews

3.5
male

Rated by Men

40 reviews

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Top Mentions in WNS Customer Service Associate Reviews

72 reviews found

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2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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More about working at WNS

People also ask about WNS's Customer Service Associates

How is WNS to work for?
WNS is rated 3.5 out of 5, based on 72 reviews by employees on AmbitionBox. WNS is known for Job security which is rated at the top and given a rating of 3.9. However, Career growth is rated the lowest at 2.9 and can be improved. To know first hand how it is like to work at WNS read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at WNS?
According to AmbitionBox ratings, WNS employees rate its salary and benefits as 3.1 out of 5. You can know more about WNS Salaries at AmbitionBox
How is the work culture at WNS?
Work culture is rated 3.1 at WNS by 72 employees. While job security is rated 3.9 and work-life balance is rated 3.3 at WNS. Read detailed reviews by employees of WNS on AmbitionBox.

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WNS Customer Service Associate Reviews by Locations

WNS Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 72 WNS reviews submitted by WNS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if WNS is the right company for you. 55% of employees reported the working days at W...NS as Rotational Shift. 55% employees reported the work timings at WNS as Flexible timing. Read more
WNS Customer Service Associate Salary
based on 166 salaries
₹1 L/yr - ₹4.8 L/yr
19% more than the average Customer Service Associate Salary in India
View more details
Employee Benefits for WNS Customer Service Associate
cab
Office cab/shuttle
5 total responses
onsite
International/On-site exposure
2 total responses
freemeal
Free meal
1 total response
healthInsurance
Health insurance
3 total responses
+4 more benefits
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