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Engaged Employer

Teleperformance

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3.9

based on 29.9k Reviews

Video summary

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Teleperformance Senior CSR Mumbai Reviews

Updated 11 Jan, 2023

Overall Rating

3.8/5

based on 5 reviews

Rating distribution

3 (60.0%)

1 (20.0%)

0 (0%)

1 (20.0%)

0 (0%)

Category Ratings

3.8

Company culture

3.8

Job security

3.8

Skill development

3.8

Work satisfaction

3.3

Promotions

3.2

Salary

3.2

Work-life balance

What employees say about Teleperformance?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

100% employees reported

Flexible timing

100% employees reported

View more detailed insights

Gender based rating

Rated by Women

1 reviews

3.8

Rated by Men

3 reviews

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5 reviews found

Sort by: Popular

Senior CSR in Mumbai

Full Time

Inbound Process Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 11 Jan 2023

Likes

Happiness creatures

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

there should have been a smoke zone on our floor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior CSR in Mumbai

Administration Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 25 May 2022

Likes

Worst experience

Dislikes

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

What people are saying about Teleperformance

View All

a deputy manager

Job at Risk because of AI 🚨

The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents. 🔹 AI-powered voice modulation is minimizing the need for language training. 🔹 Chatbots and virtual assistants are handling routine queries. 🔹 Automated workflows are streamlining backend operations. What’s the way forward? Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape. 💡 How do you see AI reshaping the BPO industry? Share your thoughts

Got a question about Teleperformance?

Ask anonymously on communities.

Senior CSR in Mumbai

Isd Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

5.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 30 Aug 2018

Likes

The tls are really good and helpful balanced work load and good ambience.

Promotions - Excellent
Work satisfaction - Good

Dislikes

Its a good place to work for a fresher and if money is not a priority and u dont hav much responsibilities...intelenet is the best option u can work learn n grow.

Job security - Poor

Work Details

Its satisfactory

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior CSR in Mumbai

Customer care Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Jun 2019

Likes

Very nice place to be working with

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing realy comfortable

Work Details

Work days: Rotational Shift (Flexible Timings)

Senior CSR in Mumbai

IN VOICE Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 28 Apr 2019

Likes

I WAS VERY HAPPY AND SATISFIED WHEN I WAS THERE I LOVED TO WORK THERE I HAVE A SIX MONTH EXPERIENCE OVER THERE I MISS YOU ALL TOO MUCH I WOULD BE GLAD IF I GET JOB AGAIN IN YOUR COMPANY THANKS

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

NOOOOOOOO

Work Details

WORKED HARD

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 5 Teleperformance reviews submitted by Teleperformance employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Teleperformance is the right company for you. 100% of empl...Read more