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Teleperformance
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Filter reviews by Teleperformance Quality Analyst Kolkata Reviews
Overall Rating
based on 39
reviews
What employees say about Teleperformance?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
70% employees reported
Flexible timing
72% employees reported
No travel
71% employees reported
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Gender based rating
Rated by Women
12 reviews
Rated by Men
24 reviews
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a deputy manager
6h
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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Q1. How you will maintain the balance between operations and quality so that th ... read more
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People also ask about Teleperformance, Kolkata Quality Analysts
Is Teleperformance, Kolkata a good place to work for Quality Analysts?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 39 employee reviews, it's clear that most quality analysts have an average experience working at Teleperformance, Kolkata.
Skill development holds the highest rating at 3.7, while work satisfaction is rated the lowest amongst all factors at 3.2.
Does Teleperformance, Kolkata pay their Quality Analysts well?
According to AmbitionBox reviews, Teleperformance, Kolkata quality analysts rate their salary and benefits at 3.4 out of 5, based on 39 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Teleperformance, Kolkata's quality analysts salaries
here
and to read reviews specifically about salary and benefits at Teleperformance, Kolkata for quality analysts,
click here
.
How is the work culture at Teleperformance, Kolkata for Quality Analysts?
Work culture at Teleperformance, Kolkata for quality analysts is rated 3.5 out of 5 by 39 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Teleperformance, Kolkata for quality analysts,
click here
.
How is the job security at Teleperformance, Kolkata for Quality Analysts?
Based on 39 reviews on AmbitionBox, Teleperformance, Kolkata's quality analysts rate job security at 3.4 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Teleperformance, Kolkata. To read reviews about job security at Teleperformance, Kolkata for quality analysts,
click here
.
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Teleperformance Kolkata Reviews by Designations
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