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Smart Call Center Solutions

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3.3

based on 117 Reviews

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Smart Call Center Solutions Customer Care Executive Kolkata Reviews

based on 14 reviews

Updated 21 Nov, 2024

Overall Rating

3.2/5

How AmbitionBox ratings work?

Category Ratings

3.4

Work-Life balance

3.2

Skill development

3.1

Company culture

2.9

Work Satisfaction

2.7

Promotions/Appraisal

2.4

Salary & Benefits

2.4

Job Security

14 reviews found

Sort by: Popular

Customer Care Executive in Kolkata

Full Time

Sales Support & Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

4.0

Work-Life Balance

posted on 21 Nov 2024

Likes

Friendly colleagues and seniors

Dislikes

No increment or salary hike, even salary package is less than other job market. Bad hygiene.

Customer Care Executive in Kolkata

Full Time

BD / Pre Sales Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 01 Oct 2024

Likes

Good Process...

Dislikes

Work is at night .

Customer Care Executive in Kolkata

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 02 May 2024

Likes

No likes

Dislikes

Fraud company.Not given my 1 month salary

Work Details

Work timings: Strict Timings

Customer Care Executive in Kolkata

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 25 Oct 2023

Likes

Good Environment, better work place and Managers are very helpful.

Dislikes

We cannot take holiday even a single day but in genuine cases you can get relief.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Kolkata

Part Time

HR Operations Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 11 Jul 2024

Likes

no likes so far

Dislikes

No response from HR , 6 days working HR name Kuheli / Deb (very poor communication over come, just come , later dont come , then checking with internal management ) ; no proper consideration for exp. ; CTC mentioned different from in hand monthly salary

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Care Executive in Kolkata

Full Time

Customer Care Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 26 May 2022

Likes

Best place to start a career... The employees and managers are so supportive...I would like to recommend each and everyone to start their career from here...

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Kolkata

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

1.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 02 Feb 2024

Likes

Good gooooood goooooooooooooood

Dislikes

Salary, hike increment, awesome, gooooooooooooood

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

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Customer Care Executive in Kolkata

Full Time

Customer Care Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

4.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 15 Oct 2021

Likes

The work environment is good.

Dislikes

The policies are poor. Not at all employee friendly.

Work Details

Organised place. Training is provided for a week before job.

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

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Customer Care Executive in Kolkata

Part Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 15 Jun 2023

Likes

Part time shifts are good for students!!

Dislikes

Hygiene needs to be maintained in the office !!

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Kolkata

Telecaller Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

4.0

Work-Life Balance

posted on 30 Dec 2021

Likes

Smart is a gud place to work and learn as a fresher, as per my experience i had to leave due to family emergency in middle i had work n the company had not payed me my last month salary so the company will look for their benefit its upto u and ur effort and ur hard work i will suggest u to join there Nd learn its a really gud place to learn and improve ur skills and the last but not the least is politics everywhere if u are prepared for it u can deal with it 🙂...Read More

Customer Care Executive in Kolkata

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 11 Aug 2020

Likes

In our company for the night shift they are providing transportation which is really good because many cannot afford personal vehicle so using public transportations is really very dangerous, while I am working in morning shift, I have to daily travel using public transport which is so not fare, over that every lockdown days has been marked as non- working day and by that rule our salary also got deducted as the no. Of working days for the month decreased.Over that I was suffering from fever am good know and currently on leave which is also a non- paid leave.So I suggest the company policies might need to reconsidered where as the mangers specially Ron and Chris and other team members are really very friendly and supporting which is the only reason I'm with this Company otherwise I would have changed the company immediately....Read More

Dislikes

They should have equally policies for both the Morning and the Night Shifts.

Work Details

Work life is pretty decent and appreciable as the work pressure is low and time balancing is pretty decent as well.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Kolkata

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 20 Apr 2022

Likes

Awesome employees are there very nice environment

Dislikes

Awesome service work environment is awesome, job security is appreciated, overall great place to work

Work Details

Like awesome Memories no like others

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

Awesome service

Customer Care Executive in Kolkata

Kolkata Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 19 Apr 2021

Likes

Higher authorities are good and professionals.

Dislikes

Overall it's good but some people don't follow the decorum which is a setback in fact others can also be influenced.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Care Executive in Kolkata

Production & Manufacturing Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 10 Aug 2020

Likes

They did and didn't support, it's both actually. They didn't support because the salary for the month of March was provided on attendance basis, those who had less than minimum attendance just didn't receive their salary, even though it was due to lockdown. Zero salary after March. They helped by not removing from the job.

Dislikes

Very unhygienic and dirty washrooms. Free feeling of vomit sometimes when entered inside.

Work Details

Work days: Monday to Friday (Strict Timings)

Top trending discussions

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I’m 27, I’m looking for Career transition

Hello ,I hold bachelor degree in mechanical engineering 2019. With 4.5 yoe in Total 1)Associate product compliance engineer - 1.5 years 2)Currently working as Project engineer (compliance). 3 years I see no growth in my current company and current role.so I’m looking for career shift,high growth and good package. Skills 1) Environmental compliance(REACH,ROHS,..) 2)Basic networking OS,Linux basic, Aws cloud 3) SAP MM (in progress) 4) Project Management (self preparation from PMBOk) I’m confused between sap mm consultant and project management I’m getting difficult to choose,Which would be great choice according to my background and high pay, stable job Can anybody recommend which domain /role is good for career transition! I’m looking for career shift Help will be appreciated. Current role Project engineer handling projects related to environmental compliance. FYI

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Customer Care Executive Jobs at Smart Call Center Solutions

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Customer Care Executive

Kolkata

0-2 Yrs

₹ 1.5-4 LPA

Customer Care Executive

Kolkata

0-3 Yrs

₹ 1.5-3.25 LPA

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Smart Call Center Solutions Kolkata Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 14 Smart Call Center Solutions reviews submitted by Smart Call Center Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Smart Call Center Solutions is the right co...Read more