Genpact Customer Support Associate Reviews

Likes

First of all this is a MNC. So, job security is top priority, and management is good but you have to take of things by own.

Dislikes

Working hours, Break schedule is a issue in there... Management will poke you when you exists your break

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Structured Work Environment Health and Safety Measures: In response to the COVID-19 pandemic, the company implemented a work-from-home policy for employees who were affected or at risk Timely Salary Payments Transportation Facilities

Dislikes

During my tenure at Genpact, I encountered several challenges that impacted my overall work experience. While the company had positive aspects, certain practices and conditions raised concerns: Transportation Limitations: The provision of one-sided pickup without drop-off facilities created significant logistical challenges, especially for employees working late shifts. This often left employees without a reliable way to return home safely after work. Restricted Access to Personal Devices: The policy prohibiting personal phones in the workplace limited communication opportunities and posed challenges in emergency situations, where being reachable was crucial. Food and Canteen Services: The canteen facilities were not operational during night shifts, despite clear recognition that many employees worked during those hours. This lack of support for staff working late may have affected employee morale and well-being. High-Pressure Environment: Employees frequently experienced pressure to meet cold-calling targets, sometimes receiving calls from team leaders during lunch breaks, which disrupted personal time and contributed to stress. Management Practices: There was a noticeable gap in the technical competence of some team leaders, specifically regarding essential tools such as Gmail and Microsoft Teams. This lack of knowledge hindered effective communication and operational efficiency. Inflexibility Regarding Attendance: Instances arose where genuine reasons for absence, such as road reconstruction in my area or personal illness, were not adequately understood or accepted by team leaders. This led to undue pressure to report to the office without consideration of circumstances beyond my control. Unprofessional Conduct: I experienced a lack of professional support from management during my probation period. For example, when I was severely ill and unable to attend work, I was not only asked for medical proof but was also threatened with salary deductions. After presenting the necessary documentation confirming my hospitalization, the response did not exhibit consideration for my situation. Overall, while my time at Genpact offered valuable industry exposure, these instances highlighted significant areas for improvement in employee support, management training, and overall workplace culture....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Nothing

Dislikes

There is no scope of growth here abd everyone around are just trying to replace you plus there is no job security. They can vanish you anytime abd I don’t get it why people are stuck here for 10-15 years when they don’t offer a good pay, neither there are chances of growth and now they don’t even have job security. They don’t even have courtesy to come and communicate about the reason they are firing you and doesn’t even notify 15 days or a month prior, I was notified just 3 days prior that this is my last working week....Read More

Likes

Working with Colleagues

Dislikes

There is no food and only one way cab transport facility no other benefits they won't give paid leaves which are ours to take and ask a reason for every leave and ask of medical documents for each and every day of leave taken by you and Genpact deducts the Provident fund double the amount from the employees salary I say never join here otherwise you will be stuck in here and won't get growth in the life pays us even cheaper than a labour and treat us like a labour never respects our work there is no appreciation in the Genpact and yearly increment is like 7 out of 100 I hope you understand this because it's a compliance to share confidential things right!...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

When I was in Genpact working environment is very good. All team member's were supportive. Genpact Management is always best. Also they provide the cab facilities for employees.

Dislikes

My experience was good so I don't have any thing dislike about working at Genpact.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

working at Genpact for its positive work culture, good learning and development opportunities, job security, supportive management, and a focus on work-life balance, allowing employees to gain new skills while maintaining a healthy personal life; however, some commonly cited downsides include relatively lower compensation compared to industry standards and potential slow career progression. Learning and development: Genpact is often praised for its robust training programs and commitment to employee upskilling, making it a good place for freshers to learn new skills and advance their careers. Positive work culture: Employees often mention a friendly and supportive work environment with good team collaboration....Read More

Dislikes

common dislikes about working at Genpact include: low salaries compared to industry standards,

Likes

Good work culture.. Can learn a lot of new things.. ypu can freely move from one process to another which gives us a good opportunity to learn more about many other process..

Dislikes

Salary and appraisal in this company is not really high.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I like the hybrid work culture as well as shift preferences as you can choose by your own. 2 ways transportation is available . There is a lots of scope for personal growth.

Dislikes

The cafeteria has very less options. Too much traffic on the way to company.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security and working flexibility

Dislikes

Management, stupid people hired as managers and the VPs and managers have no manners to talk to their team and have no skills to execute a project

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I don't work at Genpact myself, but I can share some common positives people often mention about the company Many employees appreciate Genpact’s global presence which offers opportunities to work with diverse teams across different regions

Dislikes

While a lot of people enjoy their work at Genpact, some employees mention challenges like a fast-paced work environment that can sometimes lead to high stress. Depending on the team or role, work life balance can also be tough to maintain, especially during peak project periods

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Work life balance

Dislikes

Bad hike cycle. Work will be appreciated but there isn't any reward for the same. Manager got no power over your promotion or hike and it's fixed hike formula is such that you won't get more than 7%.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I like the work culture is friendly but there are many loopholes that can make it better.

Dislikes

The work culture over here involves lot of office politics, management could not able to handle the team sometimes, no additional benefits for working over shifts and no proper appreciation at year end

Likes

Nothing much but organization provide job security to performer employees at least.

Dislikes

There are multiple things out of which few are ° Low compensation ° No skill development ° No perks ° Bad work life balance ° Mostly night shifts available ° No solution in conflict

Likes

Job security

Dislikes

Biased work environment, No growth, Micro Management, Very poor mediclaim, Even though they say have principle of zero retaliation yet the management or leaders follow the same, toxic work culture, Even though they say they focus on skill development yet the leaders dont follow the same but gives long speeches about it. No work life balance.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Job Security is there, they will not fire you on an advocate basis. They will put you over bench and you will get three month.

Dislikes

Few of the top management are not good.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing good in FP&A process of Coca cola

Dislikes

Very bad atmosphere, toxic environment, senior management just wanted to save their shits, played favortism, many employees working with fear of being jobless, un-necessary pressure on AM, M MT etc. saley annual incement is lower than inflation rate, ex