OnProcess Technology Senior Customer Service Executive Reviews
based on 9 reviews
Updated 20 Apr, 2022
Overall Rating
3.2/5
How AmbitionBox ratings work?
Category Ratings
3.5
Skill development
3.4
Job Security
3.3
Work-Life balance
3.1
Company culture
3.1
Work Satisfaction
3.0
Salary & Benefits
2.9
Promotions/Appraisal
OnProcess Technology is rated
3.2 out of 5 stars on
AmbitionBox, based on 9 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
OnProcess Technology is rated
3.2 out of 5 stars on
AmbitionBox, based on 9 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in OnProcess Technology Senior Customer Service Executive Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
9 reviews found
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Popular
Senior Customer Service Executive in
Kolkata
Customer Service Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 11 May 2018
Likes
No salary issues as it comes in time but too much of deduction with no reason .. company is good however processes are not stable. Salary structure is poor . They pay in a bit lower side . But if you have a clean chit data you will have job stability.Overall a good company to work with
Dislikes
Too much of deduction ..with no reason. Growth is saturated and low pay structure but overall a good place to work because it's stable.
Work Details
It's was over all a good experience and that is why I could work for a long time of 5.6 yrs . But no much growth in terms of designation and salary.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Kolkata
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 20 Apr 2022
Likes
Work environment is pretty good and I am happy to work here.
Dislikes
Better salary will be great.
Work Details
Work life is simple and taken care of by everyone in team.
The work environment and open door policy we can reach up to any level and share my thoughts
Dislikes
Process like CDS which is 24*7 we cannot plan leaves and fluctuation in shift and not much of earning incentives potential
Work Details
I used to instant make tickets for hardware failure and assign the work to right technicians
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Kolkata
COMCAST, CISCO Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 31 Mar 2020
Likes
Training sessions are good
Dislikes
Too much politics and back biting. They do not appreciate hard working and honest employees
Work Details
Comcast, Cisco, AT&T, Verizon
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Kolkata
Customer care Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 Sep 2018
Likes
Overall the experience of working for OPT has been horrific to say the least, the politics upheld by management is dirty and despicable, bad experience, not recommended at all
Dislikes
Overall the experience of working for OPT has been horrific to say the least, the politics upheld by management is dirty and despicable, bad experience, not recommend at all.
Work Details
Customer service associate, dealing with customer queries and finding adequate solutions
Work days: Rotational Shift
(Strict Timings)
Senior Customer Service Executive in
Kolkata
Retail & B2C Sales Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 15 Dec 2019
Overall Rating
Senior Customer Service Executive in
Kolkata
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 26 Mar 2018
Likes
Nothing this company has doomed my career... They dont ve any planning.. Neither they respect their employee... And the management level is pathetic specially Mr. duggal...being an avp hr doesn't ve ny ideology... Good for nothing...
Dislikes
Salary structure and most important salary appraisal is worst... If some one give party out side the office premises every week then he or she will get good appraisal...
Work Details
Its good....but they back stabbed me and asked me to leave where as it was not my fault...
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
You are reading trusted reviews. Keep reading to find out more about
OnProcess Technology.
Senior Customer Service Executive in
Kolkata
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 30 Mar 2018
Likes
Job Security/On Job Training/Career Growth/Work Environment/On Time Salary/Work Life Balance.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Analyst in
Mumbai
Full Time
·
Finance Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 10 Apr 2024
Likes
Salary on time.
Dislikes
This list is huge but as I have to keep it small and specified hence I am highlighting some incidents what I came accross.
1. No proper training.
2. No colleagues support in case of learning.
3. Existing coworker's rude behaviour.
4. Toxic work culture.
5. Very unprofessional behaviour towards new joinee.
SCM is one of the process which is leading by Mumbai office and that process is pathetic just pathetic. Above mentioned points are dedicated to this process only. If anyone wants to join onprocesstechnology then i would request please don't and if it is for Mumbai SCM process then surely it will become hell journey. They are currently also hiring for this process only as no one stays over there more than 1 month so they always have vacancy for this particular process only....Read More
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Full Time
·
Back Office Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Jun 2024
Likes
Work culture is great. Job security. Managers and TLs are very friendly and supportive. Salary on time.
Dislikes
Salary increment chances is very low.
Customer Service Associate in
Kolkata (working remotely)
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 16 Sep 2024
Likes
Good working environment.
Dislikes
No appreciation of your work..
Analyst in
Mumbai
Full Time
·
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 23 Jun 2024
Likes
Like dislike like dislike like
Dislikes
Dislike Like dislike like dislike
Deputy Manager in
Kolkata
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 May 2024
Likes
Salary on time
Dislikes
Every thing is good
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Kolkata
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 22 Dec 2023
Likes
Work culture is good and healthy
Dislikes
Salary is way too less
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Analyst in
Mumbai
Full Time
·
IT Infrastructure Services Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 07 Aug 2024
Likes
None
Dislikes
Everything about the company
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Analyst in
Kolkata
Full Time
·
Procurement & Purchase Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 23 Aug 2023
Likes
Nothing to like..no balanced work life.remote working but people working like 18 tp 20hrs
Dislikes
Everything..
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Process Associate in
Kolkata
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Sep 2023
Likes
Salary was on time, Job security.
Dislikes
Poor management quality. Hr is not employee centric.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Associate in
Kolkata
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Sep 2023
Likes
Everything was upto the mark
Dislikes
Nothing to dislike as everything was perfect
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Other OnProcess Technology Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Associate in
Kolkata
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Sep 2024
Likes
Looking forward to be a part of Accenture. Excited.
Dislikes
I just love to be working with ONPROCESS part and I have been with ONPROCESS for almost 3 years now and I would like to grow here.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Business System Analyst in
Kolkata
Full Time
·
Business Intelligence & Analytics Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 20 Jun 2024
Likes
All aspects it's good apart from the Salary and appraisal.
Dislikes
Salary is not up to the mark.
Work Details
Work policy:
Depends on the manager
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
System Engineer Hardware in
Kolkata
Full Time
·
IT Network Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 25 Apr 2024
Likes
Its a good company
Dislikes
Poor career development path
Work Details
Work policy:
Occasional office visit
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Workforce Management Analyst in
Kolkata
Full Time
·
Back Office Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 02 Aug 2023
Likes
Since I have been an employee here for 8 years and according to my experience the work culture is good as compared to other same category organizations.
Dislikes
The most terrible part of this organizations is the every employee is always worry about his job security. This company maintain a culture that when the business start decrease the management start firing employees with following the high paid salary employees.
Work Details
Work policy:
depending upon business requirements
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Associate Director in
Kolkata
Full Time
·
Business Intelligence & Analytics Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 01 Oct 2023
Likes
Jobs satisfaction and work lif balance
Dislikes
Poor salary as compared to market. Even you entered with high package, it's really difficult to achieve that salary based on your experience as per the market standards.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
System Associate in
Kolkata
Full Time
·
IT Infrastructure Services Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
1.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 09 Oct 2023
Likes
Salary structure is good
Dislikes
There have no job security, anytime you can fired,no promotion, selected person can be achieve throughout higher authority
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Associate in
Kolkata
Full Time
·
SCM & Logistics Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 08 Nov 2024
Likes
Good Ambience
Dislikes
Nothing in particular
Senior Operations Manager in
Kolkata
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 02 Aug 2023
Likes
Great Career Development and Learning.
Good Management.
Job security and salary payout on time.
Provide Certification Courses.
Dislikes
Need to modernize the office site.
No cafeteria.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country, International Travel.
Ariba Consultant in
Kolkata
Full Time
·
IT Consulting Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 26 Apr 2023
Likes
Noting to like about the company. no future no growth no money and you will die everyday
Dislikes
Adesh Kumar SAP Ariba manger, he will always abuse HR team all the time ,abuse employees and will mentally disturb you and he also interested to share about his personal life that how may girlfriends he had when he was young and encourage the male employee to flirt with other female employees and pass comments.
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Specialist in
Mumbai
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 Jul 2023
Likes
Nothing
Hybrid Working
Flexible working Hours
Dislikes
Too many things
No Growth
Old Way of working
Outdated System
People also ask about OnProcess Technology's Senior Customer Service Executives
How is OnProcess Technology to work for?
OnProcess Technology is rated 3.2 out of 5, based on 9 reviews by employees on AmbitionBox.
OnProcess Technology is known for Skill development which is rated at the top and given a rating of 3.5. However, Career growth is rated the lowest at 2.9 and can be improved. To know first hand how it is like to work at OnProcess Technology read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at OnProcess Technology?
According to AmbitionBox ratings, OnProcess Technology employees rate its salary and benefits as 3.0 out of 5. You can know more about OnProcess Technology Salaries at AmbitionBox
How is the work culture at OnProcess Technology?
Work culture is rated 3.1 at OnProcess Technology by 9 employees. While job security is rated 3.4 and work-life balance is rated 3.3 at OnProcess Technology. Read detailed reviews by employees of OnProcess Technology on AmbitionBox.
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