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OnProcess Technology
Comparebased on 283 Reviews
Video summary
Filter reviews by OnProcess Technology Customer Care Executive Reviews
Rating distribution
Category Ratings
Work satisfaction
Company culture
Job security
Work-life balance
Skill development
Promotions
Salary
What employees say about OnProcess Technology?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
57% employees reported
Flexible timing
67% employees reported
No travel
86% employees reported
View more detailed insights
Gender based rating
Rated by Women
4 reviews
Rated by Men
6 reviews
Jobseekers also viewed
10 reviews found
Customer Care Executive in Kolkata
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture is great. Job security. Managers and TLs are very friendly and supportive. Salary on time.
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Salary increment chances is very low.
Customer Care Executive in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work environment is good. Supervisors are supportive.
- Skill development - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No transparency in IJP.
- Salary - Poor
- Promotions - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Care Executive in Kolkata
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
This was my first experience in bpo sector and will be thankful that it was OPT,this work place has given me people for lifetime,its fun at work and salary is always on time without failure,u might feel ur good and hard work might not get recognized but other than that u can have a good work experience working at OPT
- Skill development - Excellent
- Job security - Good
- Work satisfaction - Good
Dislikes
I would really request the superior like managers and tl to recognize and appreciate the good work while ur agents are working...that really inspire one to work more with good intentions and it doesn't cost anything
Work Details
I have truely enjoyed working in opt with the initial process that I was assigned, being a female employee I felt safe, during pandemic opt has given work from home,I not just was able to take calls from my kolkata room but from my hometown,it was good
Work timings: Flexible Timings
Work related travel: This is a desk job.
Customer Care Executive (working remotely)
Full Time
CUSTOMER SERVICE ASSOCIATE BAND IV Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
EVERYTHING ID GOOD HR ARE HELPFUL EVERY ONE IS HELPFUL
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
NOT APPLICABLE
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Care Executive in Kolkata
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good working environment within a team coz everyone is cooperative and helpful. Appraisal is good nice bonus before Durga puja also the bonus amounts are fair enough.
- Salary - Good
- Work-life balance - Good
Dislikes
There are lot of politics and management is totally aloof about processes whether they stays or leaves also management doesn't haven't any voice to speak on agents behalf. Salary is decent but no career growth as because of partiality which is strictly followed by the management.
- Job security - Poor
- Promotions - Poor
Work Details
I was in a backend process for 5 years basically it's good but no one is stable.
Work timings: Strict Timings
Work related travel: This is a desk job.
Customer Care Executive in Kolkata
Retail & B2C Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good company balanced workload. Opportunities to grow. Lot to learn
- Salary - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Compensation is moderate it should be atleast 20% higher what they are offering currwntly
Work Details
I work in a spend management enablement process. We get suppliers assigned by our managers and we need to call or email those suppliers to get enabled on SAP Ariba as well as intergrate those suppliers and buyers on SAP ariba.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Care Executive in Kolkata
Elekta Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Its has a good growth in our carrer. Managers and team mates are very helpful
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
NA
Work Details
It was very good and I learned a lot of things.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Customer Care Executive in Kolkata
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
A good company.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nthng
Work Details
Good
Work days: Rotational Shift (Flexible Timings)
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Customer Care Executive in Kolkata
Service delivery Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
If I ask about my teammates, then they were the best teammates in my 6-year's career in Onprocess Technology India Pvt. They were very helpful and approachable all the time.
Dislikes
From top management to bottom level management are the worst that I have seen in my last 6-year's career. The worst work practice is every department in Onprocess. Managers do not think associates are human. They always treat people like animal. They do not bother about the associate's suggestion and point of views.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
WFM team member
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Care Executive in Kolkata
Logistics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like working on the logistics projects of Onprocess Technology.
Dislikes
Too much of office politics.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Logistics projects.
Work days: Monday to Friday (Flexible Timings)
Similar Designation Reviews
Analyst in Mumbai
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary on time.
- Salary - Excellent
Dislikes
This list is huge but as I have to keep it small and specified hence I am highlighting some incidents what I came accross. 1. No proper training. 2. No colleagues support in case of learning. 3. Existing coworker's rude behaviour. 4. Toxic work culture. 5. Very unprofessional behaviour towards new joinee. SCM is one of the process which is leading by Mumbai office and that process is pathetic just pathetic. Above mentioned points are dedicated to this process only. If anyone wants to join onprocesstechnology then i would request please don't and if it is for Mumbai SCM process then surely it will become hell journey. They are currently also hiring for this process only as no one stays over there more than 1 month so they always have vacancy for this particular process only....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Associate in Kolkata (working remotely)
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good working environment.
- Salary - Good
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
No appreciation of your work..
Analyst in Mumbai
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Like dislike like dislike like
- Salary - Good
- Work-life balance - Excellent
Dislikes
Dislike Like dislike like dislike
- Skill development - Poor
- Job security - Poor
- Company culture - Poor
Deputy Manager in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary on time
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Every thing is good
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Representative in Kolkata
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture is good and healthy
- Job security - Good
- Work satisfaction - Good
Dislikes
Salary is way too less
- Promotions - Poor
Work Details
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This is a desk job.
Analyst in Mumbai
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
None
Dislikes
Everything about the company
- Salary - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Analyst in Kolkata
Full Time
Procurement & Purchase Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to like..no balanced work life.remote working but people working like 18 tp 20hrs
Dislikes
Everything..
- Salary - Poor
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Process Associate in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary was on time, Job security.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Work-life balance - Excellent
Dislikes
Poor management quality. Hr is not employee centric.
- Promotions - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Customer Service Associate in Kolkata
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything was upto the mark
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing to dislike as everything was perfect
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Kolkata
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It's employee centric
- Salary - Good
- Job security - Excellent
- Company culture - Good
Dislikes
Certain management decisions
- Work-life balance - Poor
Work Details
Work policy: 2 days/week from office
Work timings: Flexible Timings
Work related travel: This is a desk job.
Other OnProcess Technology Reviews
Customer Associate in Kolkata
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Looking forward to be a part of Accenture. Excited.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I just love to be working with ONPROCESS part and I have been with ONPROCESS for almost 3 years now and I would like to grow here.
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Business System Analyst in Kolkata
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
All aspects it's good apart from the Salary and appraisal.
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Salary is not up to the mark.
- Salary - Poor
- Promotions - Poor
Work Details
Work policy: Depends on the manager
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
System Engineer Hardware in Kolkata
Full Time
IT Network Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Its a good company
- Salary - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Poor career development path
- Skill development - Poor
Work Details
Work policy: Occasional office visit
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Workforce Management Analyst in Kolkata
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Since I have been an employee here for 8 years and according to my experience the work culture is good as compared to other same category organizations.
Dislikes
The most terrible part of this organizations is the every employee is always worry about his job security. This company maintain a culture that when the business start decrease the management start firing employees with following the high paid salary employees.
- Salary - Poor
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
Work Details
Work policy: depending upon business requirements
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Associate Director in Kolkata
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Jobs satisfaction and work lif balance
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Poor salary as compared to market. Even you entered with high package, it's really difficult to achieve that salary based on your experience as per the market standards.
- Salary - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
System Associate in Kolkata
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary structure is good
- Salary - Excellent
- Skill development - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There have no job security, anytime you can fired,no promotion, selected person can be achieve throughout higher authority
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Associate in Kolkata
Full Time
SCM & Logistics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good Ambience
- Salary - Good
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing in particular
Application Support Consultant in Jaipur (working remotely)
Full Time
Technology / IT Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It was one of the best companies I have ever worked in.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Senior Operations Manager in Kolkata
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great Career Development and Learning. Good Management. Job security and salary payout on time. Provide Certification Courses.
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Need to modernize the office site. No cafeteria.
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country, International Travel.
Software Associate in Kolkata
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
- Salary - Bad
- Skill development - Bad
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
- HQ - Boston, USA, United States (USA)
- Software Product
- 501-1k Employees (India)
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AmbitionBox has 10 OnProcess Technology reviews submitted by OnProcess Technology employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if OnProcess Technology is the right company for you. ... 57% of employees reported the working days at OnProcess Technology as Rotational Shift. 67% employees reported the work timings at OnProcess Technology as Flexible timing. Read more- Home >
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