NICE Lead Technical Support Engineer Reviews

Likes

Company culture is good

Dislikes

No value for work. Since they dont have testing team, Developers are supposed to work as testers plus developer. No work satisfaction as you work as a tester most of the time. Bad in terms of work life balance, since most of the time you will find yourself working till 8-9 pm. No Salary benefits whatsoever and promotions are appreciation are kins of out of the box for these guys.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Flexible work hours and nice flex model

Dislikes

Very little growth in terms of technical skill. Very open favouritism. No progressional growth based on work. Non technical managers. Feedback taken from employees are not acted upon.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Extra activities like team outing, sparkathaon, hackathon, coday Annual parties

Dislikes

Too much of micromanagement. Inhuman expections from employees You are expecting to do work only irrespective of your mental health No QA within a team developer has to do everything. You would put into PIP and then forced to resign. Arrogant managers would make your life hell Join only if you don't love yourself.

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

Good tech stack, best domian to work for (customer exp). Fun to work for.

Dislikes

Uk counterpart team was treated as clients and always tried to impress them rather than setring up processes as per the indian team.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Excellent culture and diversity. Very futuristic in tech tools.

Dislikes

Slight negligence in quality of development.

Likes

Good for beginners and workoholics

Dislikes

work-life balance does not exists

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

actually nothing never found anything good neither people nor the work

Dislikes

everything is bad over here

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Company Culture*

Dislikes

Promotions / Appraisal*

Likes

Big office space, free snacks

Dislikes

Managers are really bad. Leadership is incompetent resulting in toxic work culture which has increased manifolds in past year. Despite making huge profits, appraisals are next to nothing. If you want go grow don’t join NICE

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

IST working hours Work on Cloud Health insurance is good Transportation cab facility

Dislikes

Some times its stagnant Salary could be better Getting promotion is tough due to internal politics

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

which has helped me grow as a WordPress developer. The diverse range of projects, from custom theme development to complex plugin integrations, keeps the work exciting and allows me to continuously improve my skills.

Dislikes

While I’ve had a positive experience at Nice Interactive, one challenge I've noticed is the occasional overlap of responsibilities across projects, which can sometimes lead to communication gaps or delays. However, I see this as an opportunity for improvement, and I believe that streamlining project management or improving communication between teams could help us work even more efficiently.

Likes

Solutions are widely used and have the industry reach

Dislikes

Compensation and benefits are really poor. Lack of promotions and year-on-year hikes. No growth culture in the organization.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Quarterly dinner party

Dislikes

Outdated tools and technologies Nothing to learn here after completion of 6 months as data scientist Lot of micro management done by tech manager but always using the name of HR and Leadership Internal politics promoted by managers and senior employee Group manager takes the feedback but never works on it False hopes of onsite opportunities Everyone is selfish here Manager always talks rubbish and bad things for other employees including junior, senior and group manager Pathetic leadership qualities shown by the the management Recruits only his known person to promote favouritism and politics Third class policy HR is useless even after lot of constructive feedback and skip level connect with them Very less salary offered when you get promotion You will end up spoiling your career if you work here for more than 6 months...Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Lots of goodies, always in celebration mode, Lots of training sessions. cab facility, hybrid work mode.

Dislikes

Overall Exp: I had deeply disappointing exp with this company. They exhibit a lack of moral values and frequently lay off employees without just cause. Developers are consistently placed under undue pressure, contributing to a toxic work environment. Work Culture: Work culture is poor, with employees being forced into posting positive reviews on social media. There is basic lack of respect for employees' well being and professional development. Management practice: When I was asked to resign, the company refused to honor the notice period pay, despite my willingness to serve the full notice period. When I referenced Indian labor laws, both the manager and HR shamelessly suggested I file a case against the company. I had to escalate the issue to India HR head to fight for my rightful notice pay. Advice to current Employees: If you are placed on a Performance Improvement Plan(PIP), do not waste time trying to improve within this scripted program. Instead, start preparing for your next job. Ensure you do not resign voluntarily, even if pressured to do so. Seel legal advice, as the company will do everything possible to avoid paying notice pay. This is not just my experience; Many former employees have faced similar issues. Those who fight for their rights often succeed in getting their notice pay, while others loos out....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company is good providing Cab facility, and provide hybrid module.

Dislikes

Management is poor, exerting excessive pressure on employees and offering no support. Despite promises, salary hikes are not given. Many employees are put on Performance Improvement Plans (PIP) right when bonuses are due, causing them to lose their bonuses and rendering their year-long efforts futile. This has been the worst experience in my career. Additionally, the company has a track record of laying off employees without just cause....Read More

Likes

Great technical work to learn

Dislikes

Horrible work life balance and the best part is that the upper management do not care. Senior leadership are from service organisations and does not have a product based mindset.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.