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Filter reviews by Mphasis Senior Customer Care Officer Reviews
Rating distribution
Category Ratings
Job security
Company culture
Skill development
Promotions
Work satisfaction
Work-life balance
Salary
What employees say about Mphasis?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
50% employees reported
Strict (6.30pm - 3.30am)
21% employees reported
No travel
100% employees reported
View more detailed insights
Gender based rating
Rated by Women
1 reviews
Rated by Men
6 reviews
Jobseekers also viewed
8 reviews found
Senior Customer Care Officer in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing. Training is not bad
- Job security - Good
Dislikes
Everything is bad. Nightmare come true
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Care Officer in Bangalore Rural
Business Process Outsourcing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good job security, streamlined policies in place and safety and hygiene is always maintained
- Job security - Excellent
Dislikes
No much opportunities to grow and less to nil opportunities to upgrade yourself, compensation is horrible for such a big company and no benefits compared to other competitors.
- Salary - Bad
- Skill development - Bad
- Work satisfaction - Poor
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
What people are saying about Mphasis
Senior Customer Care Officer in Mangaluru
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Wonderful Experience Atmosphere , best floor support and people
- Skill development - Good
- Work satisfaction - Excellent
Dislikes
Bad Career growth and night shift
- Salary - Poor
- Job security - Poor
- Promotions - Poor
Work Details
Satisfying
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Care Officer in Bangalore / Bengaluru
TD Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company culture
- Skill development - Excellent
- Promotions - Excellent
- Company culture - Excellent
Dislikes
Shifts
- Salary - Poor
- Job security - Poor
- Work satisfaction - Poor
- Work-life balance - Poor
Work Details
Good:)
Work days: Monday to Friday (Flexible Timings)
Senior Customer Care Officer in Pune
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Senior Customer Care Officer in Pune
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work environment is good. With lots of fun activities. Appraisal are good.. fantastic company to work with
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
The eon location is not good.. good is very expensive
Work Details
I was working in insurance process. No work pressure.. amazing work environment. Especially magarpatta location is very good.. food is cheap
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Care Officer in Bangalore / Bengaluru
Administration Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There are no proper trainers n only time wasted with no learning
Dislikes
No enhancement in the basic salary n pf contribution by company is nil n cheating employees
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Same monotonous work
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Care Officer in Bangalore / Bengaluru
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Too bad
Dislikes
Everything
- Skill development - Poor
- Work-life balance - Bad
Similar Designation Reviews
Senior Analyst in Pune
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I got good colleagues who are friendly and always ready to help.
- Promotions - Good
Dislikes
They hired me saying it's hybrid module but since you are new you will have to work from office for 3 months. Then once i joined, they asked me to work from office for 6 months. Now i completed 6 months, they are saying they will not allow hybrid module at all. Fake promises was made while hiring.
- Skill development - Poor
- Work satisfaction - Poor
- Company culture - Poor
Team Lead in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Worst management in PM project and also so called manager is there and he is very rude guy and the worst work culture is exist in that particular project. He is the manager of LOB called maintenance team..if anyone wants to join that particular project, please don’t go
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Some opportunities are great from career & growth perspective, it depends on the account.
Dislikes
No support from management Poor appraisals / no compensation growth
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Quality Analyst in Bangalore / Bengaluru
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No likes
Dislikes
They hire people for temporary project for different role and then after the contract is ended they ask you to work as an agent. Their is no job sequrity here. Please don't join and waste your life
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Flexible Timings
Work related travel: This is a desk job.
Customer Care Executive in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Quality Analyst in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Transperancy
- Salary - Excellent
- Skill development - Good
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Increment policy is slow
Work Details
Work policy: 2 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Process Associate in Bangalore / Bengaluru
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing much
- Job security - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Terrible shift timings but again thats not the problem of Mphasis thats the geographical client location but again they should address and solve this which is very important.
- Salary - Bad
- Skill development - Bad
- Work satisfaction - Bad
Customer Service Executive in Pune
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Cab facility, accurate shift timings, no forcefully work
- Skill development - Good
- Job security - Good
- Company culture - Good
Dislikes
Work environment.its depend on team.
- Work satisfaction - Poor
Senior Process Associate in Pune
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work Environment
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Lack of varity of foods in cafeteria
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves International Travel.
Analyst in Bangalore / Bengaluru
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life balance & manager is great
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Salary/package
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Other Mphasis Reviews
IT Service Manager in Mumbai
Full Time
Technology / IT Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing. I didn't get opportunities to utilise my expertise and experience because of dirty politics environment and team.
Dislikes
I was sitting at the client location TATA AIA and there was very political and favouritism and you have to work 24x7.
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work timings: Flexible Timings
Work related travel: This is a desk job.
Software Engineer in Pune
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Learning is somewhat we can say is Good
Dislikes
No Projects at all, Don't join , as a fresher they spoiled my career without giving any projects for 3 years , it was Horrible
- Salary - Poor
- Skill development - Poor
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Associate Software Engineer in Pune
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The company didn't gave any chance to think any good about this company.
Dislikes
Their main intension is to kick the freshers out of their company. Playing with the emotions of many freshers.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Tr Transaction Processing Officer in Pune
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like the Company culture. Company hours. Company gives us party in every 4-6 months that I like most.
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
We have to meet 7 hours 45 minutes on floor even after completing our work. And if we don't met they reduce our ratings as per KRA even if my work utilisation is more than 100%
- Skill development - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Stack Developer in Bangalore / Bengaluru
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like only training phase they gave good training by MLA when we are in training period it's good,everyone improved their skills which they trained themselves.
Dislikes
Work culture it's very bad, management is very bad, and freshers dont join mphasis because definitely your career will going stuck and drop, again u step out of the mphasis again u start from scratch because they won't give proper project opportunities.
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Financial Analyst in Pune
Full Time
Payroll & Transactions Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The management is very comparative and supportive.
- Salary - Excellent
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
The organisation is highly de- centralised, and divided the organisation into project wise. That's what I don't like the concept.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Tr Transaction Processing Officer in Bangalore / Bengaluru
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Can get chance to work in bigger organisations for few months till project ends.
Dislikes
Keeps sending from clients to clients not a fixed role to gain complete knowledge on a project or product in company.
- Salary - Poor
- Skill development - Poor
- Promotions - Poor
- Company culture - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Module Lead in Bangalore / Bengaluru
Full Time
Lending Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
If you are working for a big client it would be good to explore new technology.
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
Salary hike is not there even after 2 years and variable pay also not 100 percent all time..
- Promotions - Bad
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Associate Software Engineer in Bangalore / Bengaluru
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Mphasis is known for embracing new technologies, such as AI, machine learning, and automation, which can make the work dynamic and engaging
Dislikes
Depending on the role, some might experience high workloads or tight deadlines, IN some cases, employees may feel that internal processes or communication could be improved for better efficiency. And no job security
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Delivery Module Lead in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I worked with Mphasis only for 6 months and in those 6 months I worked for 3 months only that to at client site. The client site environment was good.
Dislikes
I felt a few people feels that they own the company and gets so rude with the employees. I personally didn't like their attitude , had to quit within 6 months. Otherwise I had a plan to stay for long.
- Job security - Bad
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AmbitionBox has 8 Mphasis reviews submitted by Mphasis employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Mphasis is the right company for you. 50% of employees reported the workin...g days at Mphasis as Monday to Friday. 83% employees reported the work timings at Mphasis as Strict timing. Read more- Home >
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