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Mphasis Customer Service Associate Reviews

Updated 18 Oct, 2023

Overall Rating

3.2/5

based on 13 reviews

Rating distribution

5

6 (46.2%)

4

3 (23.1%)

3

2 (15.4%)

2

0 (0%)

1

2 (15.4%)

Category Ratings

3.1

Job security

2.9

Skill development

2.8

Company culture

2.8

Work-life balance

2.8

Promotions

2.6

Salary

2.6

Work satisfaction

What employees say about Mphasis?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

49% employees reported

Flexible timing

67% employees reported

Within city

62% employees reported

View more detailed insights

Gender based rating

3.0

Rated by Women

9 reviews

4.9

Rated by Men

4 reviews

Mphasis is rated 3.2 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Mphasis is rated 3.2 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

13 reviews found

Sort by: Popular

Customer Service Associate in Pune

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Jun 2023

Likes

Good work environment.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to dislike...

Customer Service Associate in Mangaluru

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 27 Jan 2023

Likes

I like company envirment

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

it sa voice process

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

What people are saying about Mphasis

View All

Anna University

Request for Job Referral or Guidance

Hi , I hope you're doing well! I am fresher , and I am a 2024 BE(CSE) graduate currently looking for an entry-level position. I am skilled in Python, ... read more

Got a question about Mphasis?

Ask anonymously on communities.

Customer Service Associate in Bangalore / Bengaluru

Part Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Oct 2023

Likes

No comments I have had the worst nightmare

Dislikes

Everything There's nothing to like about this company

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate (working remotely)

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 15 Mar 2023

Likes

Good for freshers

Dislikes

No leaves, no salary hike

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Customer Service Associate in Pune

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

2.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 27 Apr 2022

Likes

I like about the company is job security.

Skill development - Good
Job security - Good
Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

Sorry, there is no such I wish to share

Salary - Poor
Work satisfaction - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Read Mphasis Customer Service Associate Reviews based on locations

4.3

Pune

(6)

Customer Service Associate in Pune

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 10 Apr 2022

Likes

Good bad and wonderfull

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Happy with the work which I have done

Work Details

Yeppo

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Pune

Business Process Outsourcing Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 Apr 2021

Likes

Company policies are good.

Dislikes

Everything. There is lot of partiality and politics. The management doesn't address our issue and is non transparent. No trainings and support. Managers are also not supportive as they follow protocols which are useless and pointless.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

The job is quit interesting! However, workload is soo much. I struggled a lot in the beginning as there was no such good training and support. I learnt everything on the job. Not promoted even performance was very good related to others.

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Mphasis.

Customer Service Associate in Bangalore / Bengaluru

Content Management (Print / Online / Electronic) Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 29 Sep 2019

Likes

Skill development - Good
Job security - Good
Promotions - Good

Overall Rating

Good

Discover interview dos and don'ts from real experiences

Customer Service Associate in Pune

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 21 Feb 2019

Likes

Job security - Good
Work-life balance - Good

Dislikes

Salary - Poor
Promotions - Poor

Overall Rating

Average

Customer Service Associate in Indore

Customer Relationship officer Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Jul 2018

Likes

All is well

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No

Work Details

Exciting

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Kalyan / Dombivli

Accounting & Taxation Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 25 Oct 2019

Likes

Learning

Dislikes

Salary

Work Details

Work days: Monday to Friday (Strict Timings)

Customer Service Associate in Bangalore / Bengaluru

customer support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Jan 2018

Likes

Good Environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NA

Work Details

All services are good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Customer Service Associate in Pune

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 May 2019

Likes

Now no more with company bcus abushakir has expired he is no more in the world r.i.p

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Expired

Work Details

Grt

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

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More about working at Mphasis

HQ - Bangalore/Bengaluru, Karnataka, India
IT Services & Consulting
10k-50k Employees (India)
Public
Financial Services
Hardware & Networking
Insurance
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 Mphasis reviews submitted by Mphasis employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Mphasis is the right company for you. 49% of employees reported the worki...ng days at Mphasis as Rotational Shift. 67% employees reported the work timings at Mphasis as Flexible timing. Read more

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Mphasis Customer Service Associate Reviews

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Mphasis Customer Service Associate Salary

based on 70 salaries

₹1.8 L/yr - ₹4.3 L/yr

8% more than the average Customer Service Associate Salary in India

View more details

Employee Benefits for Mphasis Customer Service Associate

International/On-site exposure

2 total responses

Office cab/shuttle

1 total response

Health insurance

1 total response

Job/Soft skill training

2 total responses

+2 more benefits

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