Marriott International Customer Service Representative Reviews
based on 1 review
i
This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 1 Jun, 2019
Overall Rating
5.0/5
How AmbitionBox ratings work?
Category Ratings
4.0
Company culture
4.0
Skill development
4.0
Promotions/Appraisal
4.0
Work Satisfaction
3.0
Job Security
3.0
Salary & Benefits
3.0
Work-Life balance
Marriott International is rated
5.0 out of 5 stars on
AmbitionBox, based on 1 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Marriott International is rated
5.0 out of 5 stars on
AmbitionBox, based on 1 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
1 review found
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Popular
Customer Service Representative in
Pune
Front office Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 01 Jun 2019
Likes
The training provided by the company was very beneficial. The teammates and manager level staff were very supportive and motivating. Being marriott employee was good for learning and development .
Dislikes
work pressure was high. I personally dislike the criteria of guests rewards points for employees. That means the growth and appraisal is directly depends on the points guests had given you for the service provided. sometimes employee's had been made a mindset to impress the guest by anyhow and make the guest to comment with the employee's name for more rewards.
Work Details
Work was exciting and motivating. Great learning and self development.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Associate in
Indore
Full Time
·
F&B Service Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
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2.0
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posted on 03 Oct 2024
Likes
Good Culture
Dislikes
Toxic culture no satisfaction.
Sales Manager in
Mumbai
Full Time
·
BD / Pre Sales Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 14 May 2024
Likes
NA
Dislikes
Very negative atmosphere and political played
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Team Lead in
Gurgaon / Gurugram
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 02 May 2023
Likes
Everything that you cab think of, supportive management, amazing company culture, they actually live their core values as its just not on papers they do it everyday. No reason apart from less salary or deserving promotions to leave this Gurgaon CEC.
Dislikes
Opportunities to deserving candidates over favorite ones.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Sales Manager in
Mumbai
Full Time
·
Sales and marketing Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 12 Jul 2022
Likes
It's a great company to work with. You will learn alot..many career opportunities.
Dislikes
Payscale needs to be better.. what we work for vs what we get paid for is a mismatched
Work Details
Work timings: Strict Timings
Sales Executive in
Bangalore / Bengaluru
Full Time
·
BD / Pre Sales Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 18 Apr 2022
Likes
Not good company for growth
Dislikes
Bad company for growth
Work Details
Bad
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bahraich
Intern
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 Aug 2024
Likes
The work environment
Dislikes
The slow promotions
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 16 May 2023
Likes
Great Work Culture and Brand
Dislikes
nothing much
Senior Customer Service Executive in
Belgaum
Part Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 17 Oct 2023
Likes
It was good experience for me to get interned in Marriott international.
Dislikes
No work and life balance
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Sales Manager in
Lucknow
BD / Pre Sales Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 17 Nov 2022
Likes
It's alright and not bad
Dislikes
Salary is the only criteria here
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Sales Executive in
Chennai
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 28 Jun 2022
Likes
Had a great time and experience with Marriott everything was awesome except few things
Dislikes
That company asked to leave in COVID time after great performance
Work Details
It was chill finish your work and free to do whatever you want to
Work days: Alternate Saturday off
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Other Marriott International Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Housekeeping Executive in
Mumbai
Full Time
·
Housekeeping & Laundry Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 11 Nov 2024
Likes
Management is worst.
Dislikes
They treat you like shitt. Management not care about staff. One thing they can do nicely is giving you warning letter for no reason and after 3-4 warning they told you please give resignation.
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Strict Timings)
Food & Beverage Executive in
Madurai
Full Time
·
F&B Service Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 03 Oct 2024
Likes
Still I don't feel.
Dislikes
This no work life balance you have to work per day 14 hrs per day.
You will not get weekly off only you will get 3-4 per month, but you are eligible for 06 per month, affect from extra leave policy the will not follow.
This hotel only for who ever near to the the hotel good for them not for out of city or state.
Very basic salary, Only entry level associate will get overtime, not for supervisor level....Read More
Work Details
Work days: Rotational Shift
(Flexible Timings)
Room Attendant in
Chengalpattu
Full Time
·
Housekeeping & Laundry Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Sep 2024
Likes
Marriott known for its strong culture and service and hospitality,emphasising teamwork,diversity and inculcation.employees often feeled valued and supported which fosters a positive work environment.in terms of opportunities mariott offers robust career development programs, including training and leadership initiatives.
Dislikes
Some employees mentioned challenges like long hours and high pressure environment especially in peak seasons.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Assistant Restaurant Manager in
Hyderabad / Secunderabad (working remotely)
Full Time
·
Events & Banquet Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 30 Sep 2024
Likes
The management is very great there are few leader which I would never wanted to work in the future
Dislikes
Partiality
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Front Office Manager in
Jodhpur
Full Time
·
Front Office & Guest Services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Sep 2024
Likes
No other company can match the satisfaction level of employees well being and they do lot of activities for associates and genuinely concerned about associates. Acceptance to everyone and they come up with unique ideas. Companies policies are highly commendable. They have all the policies and procedures on place and ensures that everyone follows too. The best part is the Guaranteed fair treatment to everyone if incase there are wrong deeds happening you can always highlight secretly and justice will be served....Read More
Dislikes
Few more benefits for managers can be added
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Assistant Front Desk Manager in
Chennai
Full Time
·
Front Office & Guest Services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 01 Aug 2024
Likes
Marriott International is one such company where they’re always in the lookout for young talents and never shy away from giving the right ones the right opportunity at the right times. Also having more than 130+ hotels all over the world, it’s the right place to be at if you want to learn and grow faster in your career.
Dislikes
As we all know, the hotel industry is on a decline when it comes to retaining talent and Marriott is no exception. The industry norms are to blame for as the employees across globe are not paid well for the effort and number of hours that they put in at their workplace especially in a country like India.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Demi Chef DE Partie in
Pune
Full Time
·
Kitchen / F&B Production Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 15 Jul 2024
Likes
The culture about marriott is awesome. I can balance my personal life and professional life equally.
Dislikes
At my place i dislike the thing is .there is only one kitchen. For all purpose, like restaurant, room dining, banquet .when it will busy it's get challenges to manage all thing together. Overall everything is satisfying
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City, International Travel, Travel Within Country.
Hotel Manager in
New Delhi
Full Time
·
Administration Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 25 Jun 2024
Likes
A growth oriented hotel conglomerate focused on expansion with reasonably good learning and development programme.
A very effective loyalty program..
Dislikes
1. Poor judgement with below par top management ethics specifically in South Asia.
2. No uniform appraisal and assessment mechanism with poor HR ecosystem.
3. Work environment becoming increasingly Promoter/Owner influenced v/s Marriott management.
(Probably influenced due to clandestine expansion posturing of the company)
4. Pre-conceived bias with below par talent acquisition and retention initiatives.
5. Usually doesn't walk the talk....Read More
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Laundry Valet in
New Delhi
Full Time
·
Housekeeping & Laundry Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 05 Jun 2024
Likes
Everybody nature is great our manager HR other department everybody is good in his work and minor things of employees will be tc by seniors
Dislikes
About health card when I hospitalized I will pay whole bill then it's reimbursed
People also ask about Marriott International's Customer Service Representatives
How is Marriott International to work for?
Marriott International is rated 5.0 out of 5, based on 1 reviews by employees on AmbitionBox.
Marriott International is known for Company culture which is rated at the top and given a rating of 4.0. However, Job Security is rated the lowest at 3.0 and can be improved. To know first hand how it is like to work at Marriott International read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Marriott International?
According to AmbitionBox ratings, Marriott International employees rate its salary and benefits as 3.0 out of 5. You can know more about Marriott International Salaries at AmbitionBox
How is the work culture at Marriott International?
Work culture is rated 4.0 at Marriott International by 1 employees. While job security is rated 3.0 and work-life balance is rated 3.0 at Marriott International. Read detailed reviews by employees of Marriott International on AmbitionBox.