This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 16 Mar, 2024
Overall Rating
1.7/5
How AmbitionBox ratings work?
Category Ratings
3.5
Salary & Benefits
2.6
Job Security
2.2
Company culture
1.7
Work-Life balance
1.6
Skill development
1.2
Work Satisfaction
1.0
Promotions/Appraisal
IntouchCX is rated
1.7 out of 5 stars on
AmbitionBox, based on 3 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
IntouchCX is rated
1.7 out of 5 stars on
AmbitionBox, based on 3 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
3 reviews found
Sort by:
Popular
Sme Associate in
Hyderabad / Secunderabad
Full Time
·
Operations, Maintenance & Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 16 Mar 2024
Likes
Timely pay.
Dislikes
Apart from salary credit cycle nothing is good. Please don't your valuable time over such company.
Sme Associate in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 20 Aug 2023
Likes
interacting with team members
Dislikes
managers are basically womanizers, be close to female staff more and do not really care about the vertical development of downline employees
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Care Executive in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 11 Dec 2024
Likes
Here HR department is cool, you can work with fake experience, give them some money. I made several complaints but of no use.
Dislikes
Never seen HR department so lazy, they don't take any actions against illegal activities. Maybe they are incompetent for the job.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Executive in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 17 Nov 2024
Likes
There is nothing which I like in intouchcx, because of intouchcx my life and my health has ruined, too much stress, work pressure, favouritism, politics in the process, I worked for 1.5 years in intouchcx in this duration of time, i got several diseases because of stress, work pressure, no breaks, 5 hours we use to sit in one place,much more, acoording to me please do not join companies like intouchcx where employees treated as dogs....Read More
Dislikes
I recommend not to join intouchcx if your body does not accept all this kind of stress
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Team Lead in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 12 Aug 2024
Likes
You will get the promotion quickly if you are a performer and you should have a great bonding with the managers
Dislikes
Work life balance is worst, Nothing to learn only work like robot
Work Details
Work policy:
After 3 months you will get wfh for 6 months
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Operations Manager in
Bangalore Rural
Full Time
·
Operations Support Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 19 Jun 2024
Likes
Management sucks
Dislikes
Management sucks no support from the HR team nor from the upper management they just let people go without any support no sick leave policies and severance offered.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 21 Dec 2024
Likes
Environment
Dislikes
About Manager Dinesh. And switching from process to another process is not fair.
Team Lead in
Hyderabad / Secunderabad
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Dec 2024
Likes
Everything is good at IntouchCX but only the salary inrement is low
Dislikes
N/A
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 Dec 2024
Likes
Nothing
Dislikes
Full night shits
Targets
Not working life balance
No job security
Work Details
Work related travel:This is a desk job.
Quality Analyst in
Hyderabad / Secunderabad (working remotely)
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 15 Dec 2024
Likes
Great work culture. Manager is very sensible person.
Dislikes
Nothing much really besides the low package
Customer Service Associate in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 04 Dec 2024
Likes
Gives you experience, nothing more
Dislikes
No job security they can terminate whenever they want and you need to forget abount festive holidays no work life balance and all the HR's over there are beep.
Customer Service Associate in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 29 Nov 2024
Likes
Excellent company
Dislikes
Love the company
Work Details
Work days: Monday to Friday
Work related travel: This job involves
Travel Within City.
Other IntouchCX Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Executive in
Bangalore / Bengaluru
Full Time
·
Accounting & Taxation Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 13 Dec 2024
Likes
this is the number 1 third class Behaviour people, they know to call for interview and wait for whole day and the stupid operations manager such an uneducated people they are, they only do not know how to be professional and they are conducting interview.. such a shameless company with shameless people.. i tell people never step into this company and waste your time i think we need to complain this to labor court for sure.....Read More
Dislikes
Totally waste company with uneducated and unprofessional people...
Work Details
Work related travel:This is a desk job.
E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 Dec 2024
Likes
Good
Dislikes
No Freedom like any Culutural activities will not be there, No Time gap rest jn between work Except 30 mins break
No Rest for employee
9 hrs Continues Work Expect 1st break 40 mins 2nd break 20 mins
No more any Fun friday or Another Activities
No Festival Celebrations
No Bonus & nothing else
Senior Team Leader in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Nov 2024
Likes
Top management here are poison. they don't value talent they have their own perception and they keep on believing that.
Dislikes
Top Management here are poison. They don't value talent they have their own perception and they keep on believeing that.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Other Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Nov 2024
Likes
Nothing much about intouch except cab facility
Dislikes
Strict break timings
No consecutive weekoffs
Main aim to reach sales targets
They don't inform in training and interview but their motto is sales
Work pressure
No life balance ghost shifts
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 27 Nov 2024
Likes
Salary on time ( even I laughed while writing this but I think it's serious)
Dislikes
If you think this situation cannot get even worse, the company will take it as a challenge!
Split weekoffs - 6th day
incentives are chump change
Need to change company name as PIP 247
they can remove you with in 2-4 weeks or less If needed when January starts
Use and throw.
No human values
Work Details
Work policy:
With reason you can get Work from home.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Business Process Quality Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 27 Nov 2024
Likes
Nothing here no proper working culture
Dislikes
Work culture
No time management
No wellness
No friendly connections
No breaks
No proper communication tools
Poor infrastructure
Poor management tools and quality tools
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Service Delivery Manager in
Bangalore / Bengaluru
Full Time
·
Service Delivery Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Nov 2024
Likes
It’s Peaceful To Work, The Boss Is Very Kind And Joyful So, It’s Really Good!
Dislikes
The Dislikes I Would Say The Working From Office Because The Office Is Really Far From My Place So Hopefully The Give Cabs From Routematic But Still It’s A Headache To Go Up And Down From My Place.
Work Details
Work policy:
First When I Joined It Was Work From Home, After Couple Of Months They Said To Work From Office Permanently.
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Assignment Manager in
Hyderabad / Secunderabad
Full Time
·
IT Security Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 20 Nov 2024
Likes
One of the best place I have worked. I love the work culture and environment of the company very much. Managers were always very encouraging and cooperative.
Dislikes
Here are some elements of the previous role you can discuss: A role that isn't challenging you anymore. A reason you feel stagnant in your current position
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Service Desk Analyst in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 15 Nov 2024
Likes
I loved my Job and Was able to resolve Issues.
Dislikes
Lot of Partiality was shown by the Team Leaders in GSD Process. Lack of motivation and encouragement. No training was provided . More tasks are been assigned but leniency is not shown . Leaves are not been given. More work pressure are forced on innocents. Catapult is a tool which they use to show their revenge.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Support Officer in
Hyderabad / Secunderabad
Full Time
·
IT Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 15 Nov 2024
Likes
Wrost office and I do not recommended to next emplyes to work in this office their is no job guarantee and evary week they will remove most of the emolyes by silly things and they will give importance to only selected members
Dislikes
Bad company and not good for best hard working people
IntouchCX is rated 1.7 out of 5, based on 3 reviews by employees on AmbitionBox.
IntouchCX is known for Salary & Benefits which is rated at the top and given a rating of 3.5. However, Career growth is rated the lowest at 1.0 and can be improved. To know first hand how it is like to work at IntouchCX read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at IntouchCX?
According to AmbitionBox ratings, IntouchCX employees rate its salary and benefits as 3.5 out of 5. You can know more about IntouchCX Salaries at AmbitionBox
How is the work culture at IntouchCX?
Work culture is rated 2.2 at IntouchCX by 3 employees. While job security is rated 2.6 and work-life balance is rated 1.7 at IntouchCX. Read detailed reviews by employees of IntouchCX on AmbitionBox.