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ICICI Lombard General Insurance Company Customer Service Manager Reviews
based on 144 reviews
Updated 10 Nov, 2024
Overall Rating
3.6/5
How AmbitionBox ratings work?
Category Ratings
3.8
Job Security
3.4
Company culture
3.4
Skill development
3.1
Work-Life balance
3.1
Salary & Benefits
3.1
Work Satisfaction
2.7
Promotions/Appraisal
ICICI Lombard General Insurance Company is rated
3.6 out of 5 stars on
AmbitionBox, based on 144 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
ICICI Lombard General Insurance Company is rated
3.6 out of 5 stars on
AmbitionBox, based on 144 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in ICICI Lombard General Insurance Company Customer Service Manager Reviews
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144 reviews found
Sort by:
Popular
Customer Service Manager in
Hyderabad / Secunderabad
Fraud Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 29 Mar 2021
Likes
Work culture and huge cafeteria excellent place to work
Dislikes
Work pressure targets
Work Details
The job is quite interesting! I struggled a bit in the beginning as there was no formal training session. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Chennai
Full Time
·
General Insurance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Oct 2024
Likes
Permanent job
Dislikes
It has target to achieve
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
Customer Success, Service & Operations - Other Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Jul 2024
Likes
Work culture is very good
Dislikes
Politics should not be entertained
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 19 Jun 2024
Likes
no im not satisfied
Dislikes
so much politics
Customer Service Manager in
Mumbai
Full Time
·
General Insurance Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 19 May 2024
Likes
Job security and health insurance benefits
Dislikes
Zero % growth and work satisfaction.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
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ICICI Lombard General Insurance Company.
Customer Service Manager in
Jaipur
Full Time
·
General Insurance Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 18 Jan 2024
Likes
If you get a supportive manager then you can overcome any hurdle in this company.
Dislikes
The work culture… even after completing surveys on time, one has to sit in the night for completing files, company will not at all entertain any delays from your side.
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
They only give high work load and working for at least 12 hrs in a day and no salary hikes and appraisal at the end of year
Not suitable for employees to work
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Mumbai
Full Time
·
General Insurance Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 07 Aug 2023
Likes
It does give you great opportunities to work but with the help of right team members and the right boss
Dislikes
Sometimes work flexibility becomes difficult due to some managers or bosses . Whenever a person leaves his job is because of his boss not because of the company most of the times
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Surat
Full Time
·
General Insurance Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 14 Oct 2023
Likes
Highly use technology use in ICICI
Dislikes
Salary and investment percentage is very law
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City, Travel Within Country.
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
Health Informatics Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Feb 2024
Likes
Work Life Balance
Dislikes
Long Distance
Work Details
Work policy:
3 days/week from office
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
North Goa
Full Time
·
Service Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 16 Oct 2022
Likes
It's good company if you're looking for a long term job but ground level post is not that helpful in growing youself in this company. Also some of the managerial staff are very helpful.
Dislikes
Although the working time of the company is from 9 to 6 and from monday to Friday you have to work extra everyday and even though it is holiday (Saturday, Sunday and National holiday) you have to work on that days also with no extra benefits to the employee. Also the supporting team is too worst which is never bothered about what the ground level employees have to go through.
Work Details
Work policy:
It depends if the employee has to WFH or not but still the top level management will call you to work from office.
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Pune
Full Time
·
General Insurance Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 04 Jun 2023
Likes
Need to think what I like
Dislikes
Huge partiality in sales and service team in giving promotions, in salary hikes, in work timings.
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Manager in
Jamshedpur
Full Time
·
Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 23 Jan 2024
Likes
The organization is target driven and you have a secured job unless you have some integrity issue.
Dislikes
No work life balance.
Appraisals are dependent on relations with your manager.
Growth rate is very slow for both career as well as salary.
Abusive managers.
Work Details
Work policy:
3 days/week from office
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Mumbai
Full Time
·
General Insurance Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 09 Jul 2023
Likes
Job security and supporting manager
Dislikes
Appraisal and politics
Work Details
Work policy:
3 days/week from office
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 07 May 2023
Likes
Wfh culture
Dislikes
Performance doesn't matters but gives only preference to seniors
Work Details
Work policy:
2 days/week from office
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 29 Jan 2023
Likes
Provides health insurance only
Dislikes
Job satisfaction No recognisation on basic level No Promotions worst increments 😭😭
Work Details
Work policy:
2 days/week from office
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Manager in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 22 Apr 2023
Likes
average training part is good.like policy training, work & me
People also ask about ICICI Lombard General Insurance Company's Customer Service Managers
How is ICICI Lombard General Insurance Company to work for?
ICICI Lombard General Insurance Company is rated 3.6 out of 5, based on 144 reviews by employees on AmbitionBox.
ICICI Lombard General Insurance Company is known for Job Security which is rated at the top and given a rating of 3.8. However, Career growth is rated the lowest at 2.7 and can be improved. To know first hand how it is like to work at ICICI Lombard General Insurance Company read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at ICICI Lombard General Insurance Company?
According to AmbitionBox ratings, ICICI Lombard General Insurance Company employees rate its salary and benefits as 3.1 out of 5. You can know more about ICICI Lombard General Insurance Company Salaries at AmbitionBox
How is the work culture at ICICI Lombard General Insurance Company?
Work culture is rated 3.4 at ICICI Lombard General Insurance Company by 144 employees. While job security is rated 3.8 and work-life balance is rated 3.1 at ICICI Lombard General Insurance Company. Read detailed reviews by employees of ICICI Lombard General Insurance Company on AmbitionBox.
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