ICICI Bank Customer Support Associate Reviews

Likes

The company offers convenient office timings and a healthy work-life balance. Job security is reliable, making it a stable workplace.

Dislikes

If your performance is poor or due to office politics, you can be transferred on the same day without much notice. However, job security is not at risk. Additionally, while annual bonuses at the upper level are decent, for M1 grade and below, they are not very satisfactory. There is no incentive system at all. No matter how much effort you put in or if you achieve 110% of your business targets, or how loyal you are, it won’t matter. You won’t get a single rupee as an incentive. Someone who performs worse than you might earn more, simply because they come from a luxury institute where they paid hefty fees. Sometimes, they even get promoted within a year....Read More

Likes

*Unlimited sick leaves

Dislikes

People, leadership, sick leaves not approved - causing loss of pay, unorganised, manual data entry, ancient systems, frequent pointless meetings and have no clear agenda that stretch beyond 1 hr (max. 5 hrs), no work from home almost always required to work from anywhere on sick leave, have strict login and logout times,

Likes

ICICI Bank culture and their all banking software, retail and corporate banking applications and many more Their agenda fair to bank fair to customer

Dislikes

There is not anything to dislike there but which type of culture and facilities provides there is a little bit employes thinks that we have rights on that rules ... Nothing to say more about them but oral nice banking experience

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

I am happy to say that, even after facing so much pressure after doing sales we don't get any incentives.

Dislikes

Everything except id card & free coffee

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The best thing about the organisation is it's work Life balance, there fare to bank fare to customer approach. In ICICI seniors are not allowed to pressure employee. Easy to crack business

Dislikes

The most dislike thing was they have college based promotion system, means if someone is graduated from best institute, he/she will get promoted even if their performance is below average.

Likes

Good in work environment and knowledge and work ethics, culture promotions are timely happen automatically.

Dislikes

Feels some internal issues like lack of training and knowledge

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Work Culture, team support, learning, guidance by senior/super senior.

Dislikes

Bonus system because those employees work good or those who work not good both get bonus same as per grade.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

ICICI Bank offers various training and development programs to help employees enhance their skills. 2. _Competitive Salary_: ICICI Bank provides competitive salaries and benefits to its employees.

Dislikes

Nothing

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Here are a few lines that highlight ICICI Bank’s strengths: 1. “ICICI Bank: Empowering Progress, Enabling Dreams.” 2. “A leader in innovation, trust, and excellence in banking.” 3. “Transforming lives with cutting-edge financial solutions.” 4. “India’s trusted partner in growth and success.” 5. “Committed to providing seamless banking experiences for every customer.”

Dislikes

Nothing

Likes

Knowledge

Dislikes

Senior don't treat properly. Bank is good but some people don't understand how to treat with there team members that the reason to left the company and HR also did not call to retain or transfer to other department of I will get chance to work with icici i will be happy to work

Likes

A strong corporate culture at ICICI Bank is built on principles like honesty, cooperation, and client satisfaction.

Dislikes

I believe in maintaining a positive feedback

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

Yearly increment and bonus

Dislikes

1) long working hours- daily 10.5 hours 2) No transportation for female employees after sitting late. No reimbursement either 3) Transportation options to the office at interface malad are very limited.Very difficult to get a rickshaw from malad station at peak hours as well as getting a rickshaw from the interface office in the evening is next to impossible 4) No work from home facility. Mandatory to work from office 5) Can be transferred to any office/department in India/abroad....Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

1)After office time I am not received any office call from my seniors. 2)WebEx not happening in frequently. 3)I get more space to work freely in my department. 4)Get holidays on time as well as leave with out any questions from seniors.

Dislikes

1) Bank credit policy. 2) Low Salary structure 3) Delay to proceed customer request. 4) Top management support.

Likes

You get good exposure travelling from one state to another. You meet new people.

Dislikes

The work life balance is not that great. It is acutely disappointing.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

Friendly culture in product management role. Work pressure is minimal and get lot of freedom due to backups present. Timing hours rarely extends. Overall superb for work life balance.

Dislikes

Promotions cycle is slow.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

No Likes, pathetic work culture. HR will not listen to you in any case. They will work only according to people who are with them from more than 5 years.

Dislikes

They have malpractices. Will tell you sale your product any how even by lying about the product. Even in some hubs they torture female employees. As I was in credit department.